1152 Process Compliance Jobs

Job Description Designation - Assistant Manager - Assistant Controller Business Unit Offshore Role - Your key responsibilities include- Understanding key areas about the finalisation of accounts and the complete cycle of R2R. Handling books closure, month-end activities, accruals, prepaid, fixed assets, deferrals, etc. Managing bank and balance sheet reconciliation process and journal entries. Handling and manage multiple clients. To mentor and train the executive and senior executives to handle the daily/ weekly activities, balance sheet account reconciliation and MIS preparations. To take calls with clients and build a good rapport. To proactively cut report cycle time, increasing reporting accuracy. Creating new solutions, leveraging and, where needed, adapt existing methods and procedures. To review, analyse and present data via MIS reports. To excel in this role, you need to have - Good experience in the General Ledger process. Proficiency in AR and AP accounting/ process. Good knowledge of accounting concepts related to Profit and Loss accounts, balance sheets and cash flow statements. Good knowledge and ability to work on different accounting applications like QuickBooks, NetSuite, Sage Intacct and Bill.com. Strong analytical skills and comfortable working in Excel and other reporting tools. Experience in consolidation and inter-company reconciliations. Experience in handling month-end activities along with preparation of all the balance sheet account schedules. It will be awesome if you Possess good written and verbal communication skills as well as strong listening skills. Exhibit excellent accounting knowledge. Come with an excellent academic background. Demonstrate discipline and commitment to delivering assigned tasks in stipulated timelines. Can work independently, guide and mentor a team, implement the processes and ensure process compliance. Are willing to learn and apply enhanced productivity tools and processes. Work and effectively communicate with senior-level business partners. Demonstrate flexibility, adaptability and multi-tasking to meet deadlines. You should be a - Qualified CA/ CMA/ ACCA/ CPA with up to 2 years of prior GL accounting experience and a graduate accounting degree. Graduate/ Postgraduate with a minimum of 6-8+ years of experience in GL accounting.

Run uninterrupted plant operations in shift through DCS panel in line with production plan and quality targets, standard cycle time, quality parameters, process compliance (including start up and shutdown procedures), and compliance in Safety and environmental regulations. Monitor & control process parameters of critical areas of Phenol and OCU Plants from DCS panel and update them in E-Log Book. Monitoring and recording of process parameters. Reducing/eliminating loss in all forms, like raw materials, utilities, chemicals, products during production of final product. Identification and planning of Maintenance requirements in time and close coordination / follow up with Maintenance Teams for execution. Responsible for maintaining production targets and quality of products as per design. Should be able to handle troubleshooting and any emergency. Looking after the processes to ensure all activities are carried out as per safety norms and HSEF guidelines.

As a Team Manager in the insurance industry, you will be responsible for leading, mentoring, and motivating a team of insurance sales representatives to achieve individual and team performance goals. You will play a crucial role in driving the team towards meeting monthly, quarterly, and annual sales targets aligned with company objectives. Conducting regular training sessions on product knowledge, sales techniques, and compliance requirements will be essential to ensure the team's continuous development. Tracking and analyzing team performance metrics will be a key part of your role, allowing you to provide constructive feedback and coaching to enhance performance. Acting as a communication bridge between management and the team, you will ensure clear and effective dissemination of company goals, expectations, and updates. Additionally, you will support the team in building and maintaining strong client relationships and resolving escalated issues when necessary. Preparing and presenting regular sales reports, forecasts, and updates to senior management will be part of your reporting responsibilities. You will also be accountable for ensuring team compliance with regulatory guidelines, company policies, and ethical standards. Your leadership, motivational, and decision-making abilities will be crucial in driving the team towards success. To qualify for this role, a Bachelor's degree in Business, Marketing, Finance, or a related field is preferred. You should have a minimum of 3 years of experience in insurance sales or a related industry. Strong interpersonal and communication skills, both verbal and written, are essential. Demonstrated leadership skills, motivation, and decision-making abilities are required. A proven track record of meeting or exceeding sales targets is highly valued. Familiarity with CRM tools and sales performance software would be advantageous. This is a full-time position with a day shift schedule, requiring in-person work at the designated location.,

You are invited to apply for the Event Monitoring / Tech Support & Invigilator roles at Telesource Now (TSN) in Coimbatore. We are looking for dynamic, tech-savvy, and detail-oriented professionals to support an upcoming event. If you are organized, reliable, and possess strong communication skills, this is a great opportunity to be part of a professional event management experience. The event is scheduled to take place on Thursday, 31st July 2025, from 9:00 AM to 6:30 PM at Avinashi Road, Peelamedu, Coimbatore. The dress code for the event is formals or semi-formals, and a well-groomed appearance is mandatory. We have 10 positions available for this role. Selected candidates will be responsible for providing technical and monitoring support throughout the event, acting as invigilators/proctors to ensure process compliance and smooth execution, and assisting with candidate coordination and event operations on the ground. The ideal candidates for this role should have an educational qualification such as an MBA, MCA, Masters Degree, or B.Tech. Excellent communication skills, both verbal and written, are a must, and fluency in English is essential. Prior experience in event support or monitoring will be an added advantage. As part of the compensation package, food and refreshments may be provided at the venue. If you are interested and meet the criteria mentioned, please send your updated CV to saundrya.patil@telesourcenow.com. Join us in this exciting opportunity to be a part of a professional event management experience in Coimbatore.,

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Secondary -> Technology | Meraki WLAN Expert - Level 3 Support | 3 - Experienced Primary -> Technology | Cisco R and S Network Design SME - Level 4 Support | 4 - Advanced Primary -> Technology | Cisco WLAN Design SME - Level 4 Support | 4 - Advanced Certification : Technology | Expert Level Certification - ACMX / CCIE Wireless Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts.

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

The Client Management Services organization supports NTT DATA Account Leaders in Contract Management, Account Governance, and Business Process Compliance activities to enable a timely order-to-cash process and effective coordination between Sales, Forecasting, ERP, and Resourcing actions. The primary objective of this group is to enable Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/compliance/awareness within or across accounts, providing proactive insights, and supporting actions related to org-wide initiatives. The AO Organization Business Support Team is responsible for overall contract setup and management support, account operations tracking, process compliance activities, and client onboarding activities. The AO Operations Manager supports key processes for a portfolio of accounts reporting to the Operations Head. The incumbent is required to perform a combination of the following essential functions: - Possess strong process/business knowledge and experience with end-to-end Order-to-Cash processes and functional knowledge of each sub-stream of Order to Cash. - Understand and set up newly received contracts/projects in the system (SAP, Peoplesoft, etc.) and perform maintenance activities as required, including accurately interpreting supporting documents. - Coordinate with all Order-to-Cash substreams to ensure accurate and timely invoicing to the customer and reduce unbilled items. - Deliver upon the SLAs and KPIs of the team from a production standpoint. - Engage in calls, discussions, and meetings with Delivery managers, Project Managers, Vertical CFOs, Financial analysts, and other key stakeholders to maintain smooth communication of operational activities on a daily basis. - Track account operations, ensure process compliance, and perform repeatable administrative actions with minimal coordination or ambiguity. - Provide continuous improvement ideas and possess considerable knowledge of revenue recognition methods from an accounting standpoint. - Work with the leadership team to provide feedback, identify training needs, and perform root cause analysis for iterations/escalations. - Collaborate with different teams like resource management, revenue, and finance to ensure a smooth month, quarter, and year-end closing process.,

The primary responsibility is to ensure profitability of the cluster and achieving the targets allotted for CASA, TPP, fee etc through the branches. Ensure effective customer service, brand building, and process compliance across all branches. Responsible for people management, lower attrition, and ensuring smooth branch operations. Ensure branch expansion and profitability of each branch. Suggest & execute BTL activities for acquisition of merchants. Provide timely & structured feedback - operator, user & competitors. Ensures that all credit and risk parameters applicable to the region are met with. Ensures that all service quality targets for the region are met with.,

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Tertiary -> Behavioral | Aptitude | Communication | 3 - Experienced Tertiary -> Technology | Programming Concepts | Design Patterns | 2 - Knowledgeable Secondary -> Technology | Software System Development | Unit Testing | 2 - Knowledgeable Primary -> Technology | Programming Concepts | Object Oriented Programming (OOPS) | 2 - Knowledgeable Primary -> Technology | Programming Concepts | Programming Basics | 2 - Knowledgeable Secondary -> Technology | Database | RDBMS | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 3 - Experienced 1. Troubleshooting: Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install/Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size. Resolving Technical issues at level 1 (Incident and Service request). 2. Hardware and Software Management: Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports. 3. Providing New Desktop Installation and Software Installation Reports, make team members aware of any changes or scheduled activities so that effective follow up is possible. Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets. Updating KB and CMDB whenever there is a need. Handling Backup Activities on daily, weekly and Monthly. Generating the Reports on all Backup activities. 4. Process Compliance: Gather information from vendor and customer and update the tickets regularly as per the defined process, Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report), Following the various Escalation Matrix (Vendor , Internal and Customer defined), Ensure tickets are closed post user/customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Power User calls, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process, Comply with defined processes and update tickets with SLA.

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Primary -> Technology | Cisco R and S Network Design SME - Level 4 Support | 5 - Expert Primary -> Technology | HPN R and S Design SME - Level 4 Support | 5 - Expert Secondary -> Technology | Nexus Switch Design SME - Level 4 Support | 5 - Expert Secondary -> Technology | Firepower Firewall Design SME - Level 4 Support | 5 - Expert Tertiary -> Technology | Palo Alto Firewall Design SME - Level 4 Support | 5 - Expert Tertiary -> Technology | Checkpoint Firewall Design SME - Level 4 Support | 5 - Expert Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Primary -> Technology | Cisco R and S Network Design SME - Level 4 Support | 5 - Expert Primary -> Technology | HPN R and S Design SME - Level 4 Support | 5 - Expert Secondary -> Technology | Nexus Switch Design SME - Level 4 Support | 4 - Advanced Secondary -> Technology | Firepower Firewall Design SME - Level 4 Support | 4 - Advanced Tertiary -> Technology | Palo Alto Firewall Design SME - Level 4 Support | 4 - Advanced Tertiary -> Technology | Checkpoint Firewall Design SME - Level 4 Support | 4 - Advanced Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Primary -> Technology | Cisco R and S Network Expert - Level 3 Support | 3 - Experienced Primary -> Technology | HPN R and S Expert - Level 3 Support | 3 - Experienced Secondary -> Technology | Nexus Switch Administrator - Level 2 Support | 2 - Knowledgeable Secondary -> Technology | Firepower Firewall Administrator - Level 2 Support | 2 - Knowledgeable Tertiary -> Technology | Palo Alto Firewall Administrator - Level 2 Support | 2 - Knowledgeable Tertiary -> Technology | Checkpoint Firewall Administrator - Level 2 Support | 2 - Knowledgeable Certification : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

We are seeking a dynamic and experienced Process Optimization Manager to lead strategic initiatives in improving operational efficiency, data processing workflows, and overall quality management within our electronic component data operations. This role combines responsibilities across process improvement, quality assurance, and ISO 9001-based quality management system (QMS) implementation, ensuring high standards of accuracy, compliance, and continuous improvement. Key Responsibilities: Analyze, design, and implement improved processes for electronic component data ingestion, validation, classification, and Data capture. Conduct thorough assessments and evaluations of existing business processes, identifying areas for improvement, inefficiencies, and bottlenecks Design, develop, and implement optimized workflows, procedures, and best practices. Lead initiatives to optimize operational workflows using lean principles, Value Stream Mapping, automation, and digital tools. Gather and analyze data related to process performance, utilizing statistical and analytical tools to identify trends and areas requiring attention. Establish, implement, and maintain ISO 9001:2015 Quality Management System. Conduct internal quality audits and coordinate external audits and certifications. Lead CAPA (Corrective and Preventive Action) activities and ensure timely documentation and resolution. Develop and monitor KPIs to track quality and process efficiency across departments. Drive cross-functional collaboration between engineering, QA, Production teams, and IT to implement process and system improvements. Ensure consistent quality of data outputs through robust QA protocols, checklists, and training. Train and mentor teams on process standards, quality procedures, and continuous improvement practices. Maintain and update quality documentation including SOPs, work instructions, and quality manuals. Address customer feedback and quality issues with structured root cause analysis and improvement actions. Foster a culture of quality and operational excellence throughout the organization. Qualifications & Experience: Bachelors degree in Engineering, or Masters degree in Mathematics / Statistics or related field. Minimum 8 years of experience in process improvement, quality management, or operations in an engineering/data-driven environment. Proven experience with ISO 9001 QMS implementation and maintenance. Strong understanding of quality assurance principles, CAPA, internal audits, and compliance processes. Familiarity with electronic component data and standards (e.g., part numbering, datasheets, BOMs). Strong knowledge of quality tools and methodologies (FMEA, 8D, 7QC tools, SPC, etc.). Proficiency in tools such as Excel, Python, SQL, Power BI, or workflow automation platforms. Exposure to lean manufacturing, Certified Six Sigma Green Belt or Black Belt preferred. Excellent leadership, analytical, and communication skills. Preferred Attributes: Strong project management and change leadership skills. Proactive and structured problem-solver with attention to detail. Ability to work across teams and drive alignment on process and quality objectives. Experience in electronics manufacturing or electronic component data domain is a strong plus.

Key Responsibilities Support the daily operations of critical data Centre facilities globally, ensuring compliance with JLL and LSEG policies and financial regulatory requirements. Coordinate and track preventative and reactive maintenance schedules, including vendor management and contractor oversight. Enforce rigorous access control procedures to maintain site security and regulatory compliance. Maintain detailed records and logs for work orders, incidents, risk assessments, and maintenance activities. Liaising with internal and external technical teams through to request resolution. Assist in incident management by responding to alarms, raising tickets, documenting incidents, and supporting root cause analysis investigations. Ensure operational tasks, such as remote hands activities (racking, patching, cable management, equipment decommissioning), are completed efficiently and accurately. Support internal and external audits by preparing documentation and assisting in compliance verifications. Participate in the improvement of site procedures (SOPs, EOPs, MOPs) and operational best practices. Promote a culture of health, safety, and risk management in accordance with JLL and client standards. Qualifications and Experience Understanding of IT hardware (servers, network devices, storage systems) and data centre environments. Familiarity with DCIM tools and incident management/ticketing platforms. Strong organizational skills with meticulous attention to detail and process compliance. Excellent English communication skills for coordinating with vendors, technical teams, and client stakeholders. Ability to work in a high-pressure, 12/7 operational environment; shift work on rotation may be required. Certifications such as CompTIA A+, Network+, ITIL Foundation, or data centre-specific certifications (e.g., CDCP, CDCMP) are desirable, but not essential.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: STAF Test Automation Framework. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Industry 4.0-COTS MES. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Java-J2EE. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Tosca Testsuite - Test Automation. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Oracle Apps Technical. Experience: 5-8 Years.

Job summary Training Specialist At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee s workplace performance in conjunction with the company s core values to meet the goal of organization. Amazon is an Equal Opportunity- Trainer Best Behavior 1Listening to associates and be supportive to managers. 2Answering requests and always gets back to people. 3Lead by example, doing what we say and act how we say. 4Must be approachable. 5Must exhibit the best behavior while at work. 6Always be up to date with the latest techniques, tools, and processes. 7Be right, honest, and be willing to accept mistakes. 8Be willing to push their limits and accept more responsibilities. 9Drive in quality & learning related metrics 10Conducting chime sessions & class room training sessions to the stake holders 1. Supervise structured learning metrices and also oversee their results for the assigned territory and region. 2. Managing live performance metrices end to end for the assigned territory. 3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning. 4. Maintaining data and analysis through reports on excel (as per business requirement) 5. Ensure completion of new hire training program, coaching & other performance improvement programs on time. 6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis. 7. Identifying learning coaches & certifying them. 8. Lead the individual improvement projects to enhance the business performance. 9.Drive Quality & Learning metrics 10.Conducting chime sessions & Class room sessions to the stake holders A day in the life Track the day to day business metrics and plan to visit the mapped stations for metric improvement Daily Reportings and progress updates Involve and engage well with mapped LA/LGs for daily L&D activities Role requirements: 1. Experience in customer service and handling projects will be an added advantage. 2. Should be able to translate and add voice over for the given content in regional languages. 3. Provide support to existing data management through analysis and accurate reports. 4. Capability to present intricate information to a variety of audiences. 5. Proficient in MS Word, excel & PowerPoint 6. Graduate in any field. 7. Excellent organization & interpersonal skills. 8. Person should be flexible working on weekends (in case of business requirement) Role requirements: 1. Should have training experience. 2Data Analyst Experience.

Education Qualification : B.Sc Skills : Primary -> Technology | Cisco R and S Network Administrator - Level 2 Support | 2 - Knowledgeable Primary -> Technology | Nexus Switch Administrator - Level 2 Support | 2 - Knowledgeable Secondary -> Technology | ASA Firewall Administrator - Level 2 Support | 2 - Knowledgeable Secondary -> Technology | Cisco WLAN Administrator - Level 2 Support | 2 - Knowledgeable Certification : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Primary -> Technology | Cisco R and S Network Design SME - Level 4 Support | 4 - Advanced Primary -> Technology | HPN R and S Design SME - Level 4 Support | 4 - Advanced Secondary -> Technology | Nexus Switch Expert - Level 3 Support | 3 - Experienced Secondary -> Technology | Firepower Firewall Expert - Level 3 Support | 3 - Experienced Tertiary -> Technology | Palo Alto Firewall Expert - Level 3 Support | 3 - Experienced Tertiary -> Technology | Checkpoint Firewall Expert - Level 3 Support | 3 - Experienced Certification : Technology | Expert Level Certification - F5 Certified Solutions Expert / CCIE Security / CCIE Wireless / ZTCA / ACCX / CCIE Service Provider Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Proven experience in ITSM leadership roles with hands-on exposure to ITIL-based practices Strong understanding of ticketing systems ServiceNow Remedy etc Reporting tools Excellent skills in people management process governance compliance frameworks

Required Skills Technology | Cisco R and S Network Expert - Level 3 Support Technology | Cisco ACI Expert - Level 3 Support Technology | Fortigate SDWAN Expert - Level 3 Support Technology | Cisco DNAC Expert - Level 3 Support Technology | Viptella SDWAN Expert - Level 3 Support Technology | Riverbed SDWAN Administrator - Level 2 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Expert Level Certification - NSE7 / CCIE-Data Center / DNAIE / ENSDWI Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report). - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined). - Ensure tickets are closed post user/customer communication. - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process. 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts