Oracle ER OIC -L5

Job Duties

• Administers the day-to-day functions of the Oracle Cloud ERP system.
• Designs new and modifies existing modules/components based on requirements.
• Provides Level IV support for Oracle Cloud ERP system issues and questions.
• Provides Level IV support for specific applications, as needed.
• Facilitates meetings to discuss project requirements, as needed.
• Coaches Application Support team members on best practices and steps for developing sound support and coding decisions.
• Devises strategic solutions to resolve issues while keeping the system operational.
• Partners with other members of the Applications Services team, as well as other resources within National IT, Human Resources and/or Finance to resolve issues.
• Consults with other Application Services team members to analysis diverse issues.
• Manages multiple projects and/or tasks simultaneously.
• Partners with ERP Developers to find a timely resolution to complex issues and escalates critical issues to management by developing and implementing strategies as appropriate.
• Consults ERP Manager and ERP Support Team regarding advance support needs due to highly complex issues within a hosted environment.
• Provides accurate estimates related to project workload and deadlines.
• Participates in weekly support meetings with hosting provider.
• Participates in design meetings as appropriate.
• Serves as the Secondary Support person for after-hours support, as needed.
• Ability to mentor junior resources.
• Other duties as required.

Qualifications, Knowledge, Skills and Abilities

• Bachelors or master s degree in computer science, Information Systems or equivalent field required.
• Seven (7) or more years of experience with developments, enhancements and support of Oracle Cloud ERP or similar ERP modules required.
• Five (5) or more years of experience working with Oracle Integration Cloud.
• Two (2) or more years of experience in development/customization using SQL, PL/SQL and BIP Report.
• A minimum of One (1) year of experience with support of cloud based (SaaS) ERP applications required.
• Good understanding of advanced OIC concepts, connectors, adapters, data mapping and transformation techniques required.
• Proficient in designing and building end to end complex scheduled and app driven integrations required.
• Prior experience working with BI Publisher, FBDI and web services such as REST and SOAP required.
• Good understanding of Oracle Cloud ERP FSCM modules preferred.
• Experience in working with database using SQL, PL/SQL preferred.
• Prior experience in building VBCS applications preferred.
• Code versioning using VB studio git and CI/CD deployment preferred.
• Oracle Integration Cloud or OCI foundations certification preferred.
• Oracle Fusion FSCM modules
• OIC, FBDI, SOAP, REST
• SQL, PL/SQL
• Java Script, React, Node.js

Other Knowledge, Skills Abilities:

• Strong oral and written communication skills
• Excellent interpersonal and customer relationship skills
• Capacity to work in a deadline-driven environment while handle multiple complex projects/tasks simultaneously with a focus on details.
• Capable of successfully multi-task while working independently or within a group environment
• Ability to rely on extensive experience and judgment to plan and accomplish goals.
• Capable of working well under pressure while dealing with unexpected problems in a professional manner
• Capacity to communicate and interact with all levels of employees and management.
• Ability to interact and build relationships and consensus among people.
• Advanced knowledge of database optimization efforts such as hint, statistics, and other related experience, preferred.
• Capacity to consistently produce clean coding and adhere to appropriate documentation standards.