OPS-CS / KYC Professional

Nomura

3 - 6 years

3 - 6 Lacs

Mumbai Maharashtra India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Accuracy Compliance Documentation Kyc Verification Communication

Work Mode

On-site

Job Type

Full Time

Job Description

OPS-CSG (Operations Customer Service Group)

Serve as the
primary point of contact
for internal and external customer inquiries.
Manage and resolve
escalations
by coordinating across departments.
Ensure
compliance with operational policies
and
regulatory requirements
.
Monitor
workflows
to ensure timely processing of transactions and service requests.
Prepare and analyze
operational reports
to identify and address
performance gaps
.
Implement
process improvements
to enhance service delivery and operational efficiency.
Provide
training and guidance
to team members on standard operating procedures and tools.

KYC (Know Your Customer)

Conduct
customer due diligence
, including
identity verification
and
risk assessment
.
Review and analyze documentation to ensure
compliance with AML regulations
.
Monitor and update
customer profiles
based on changes in risk or regulatory requirements.
Collaborate with
compliance teams
to address discrepancies and ensure
audit readiness
.
Maintain
detailed records
of KYC activities for
regulatory reporting
purposes.
Identify and escalate
potential red flags
or
suspicious activities
.
Support the
design and implementation
of improved KYC processes and systems.

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