Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Hyderabad
>
IntouchCX
>
Operations Manager

Job Inactive: This job listing is currently inactive as we found similar jobs.

Operations Manager

IntouchCX

5 - 10 years

7 - 12 Lacs

Hyderabad

Posted:1 day ago| Platform:

Apply

Skills Required

operations management training google suite client relationship management operational activities relationship building production business development workforce management sales authorization employee engagement coaching retention statistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Job

Were searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campuss overall strategic direction. This role will execute day-to-day operational activities including managing Key Performance Indicators (KPIs), managing Service Levels and coaching and recruiting Team Leaders.

As Operations Manager, You Will

Ensure proper planning, staffing and direction of the operational functions

Manage and supervise teams

Ensure proficient training, professional development and employee engagement to prepare, grow and retain employees

Manage operational performance to meet KPI targets and Service Level Agreements through optimum quality and service

Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas

Develop customized reporting to measure and track operational statistics, data and results

Develop solutions to improve business performance and partner success

Use analytics, investigation and reasoning to quickly develop solutions for ad hoc issues

Motivate teams through relationship building and real-time coaching

Develop and deploy incentive programs to motivate employees to achieve desired outcomes

Authorize and coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team

Collaborate with other departments within the organization (HR, IT, etc) to resolve issues

Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings

As Operations Manager, You Have

Completion of post-secondary education (a major in Business or Commerce will be considered an asset)

A minimum of 5 years of experience in the contact center industry

At least 3 years of experience in an Operations Management role overseeing front-line employees

Experience in client relationship management and employee development/coaching

Experience dealing with escalated issues in a contact center capacity

The ability to successfully work across cross-functional teams

A positive work ethic and commitment to achieve the best possible outcomes

The passion to be a role model that exemplifies our 10 Things (cultural values)

Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner

Excellent communication skills; listening, verbal and written

Ability to assess the big picture and draw connections between inputs and outputs

Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations

Ability to use spreadsheet applications to maintain and develop operational and financial data reporting

Ability to type 30 WPM with accuracy

Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment

Strong knowledge of Google Suite (Sheets, Slides, Docs, Drive) preferred

More Jobs at IntouchCX

Customer Support Representative

Hyderabad

1 - 4 yrs

INR 2 - 4 Lacs

Hiring For International Chat Support - Only Immediate joiners

Hyderabad

1 - 4 yrs

INR 2 - 4 Lacs

Customer Service | Gaming Support| Non Voice

Bengaluru, Karnataka

Experience: Not specified

INR 2 - 4 Lacs

Customer Care Executive

Hyderabad

Experience: Not specified

INR 2 - 4 Lacs

Openings For International Chat Support

Hyderabad

1 - 4 yrs

INR 0 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Sales Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

IntouchCX

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

10001 Employees

206 Jobs

Key People

Rohit S. Girdhar

CEO
Robert G. McMillan

COO
Dorota S. Pažout

CFO

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Operations Manager