Operations Manager

Ghrs Training

Key Responsibilities:

• Oversee and manage the daily operations of technical support teams, ensuring the delivery of high-quality service.
• Drive performance metrics and service level agreements (SLAs) within

  Windows Support

  ,

  Technical Support

  , and

  Microsoft application Support

  environments.
• Lead, mentor, and develop a team of technical support professionals, fostering a culture of excellence and continuous improvement.
• Implement operational strategies to optimize efficiency, productivity, and customer satisfaction.
• Collaborate with other departments to streamline processes and enhance the overall support ecosystem.
• Analyze operational data to identify trends, address challenges, and implement corrective actions.

About You:

• You have a minimum of

  8 years of experience

  in technical support roles.
• This includes at least

  2 years of experience specifically as an Operations Manager

  .
• You possess strong skills in

  Windows Support

  ,

  Technical Support

  , and

  Microsoft application Support

  .
• You are an exceptional leader with a proven ability to manage and motivate teams.
• should be results-oriented, with strong analytical and problem-solving skills.