Operations Manager

Job Description

Job Title: Operations Manager Location: Hyderabad (Hybrid), Preferred candidate must be from Hyderabad/ south region Job Type: Full-Time Industry: IT Services and Consulting (Must have worked with US Based or International clients) Shift : PST (Night Shift) Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be Hybrid, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. Job Summary: We are seeking an experienced and strategic Operations Manager to oversee and optimize our IT operations for United States. In this role, you will be responsible for leading cross-functional teams, streamlining workflows, and ensuring the delivery of high-quality IT services that align with business objectives. The ideal candidate will have a strong background in IT infrastructure, HR Management, Vendor Management, Team Management, systems management, and operational leadership, with the ability to drive continuous improvement, ensure compliance, and support organizational growth. Operational Strategy & Execution Develop and implement operational strategies aligned with the company's goals. Monitor KPIs and performance metrics to ensure operational excellence. Drive continuous improvement through process optimization and automation. Oversee the end-to-end US payroll process, ensuring accurate and timely payments to employees and contractors. Ensure compliance with federal, state, and local payroll regulations (e.g., FLSA, IRS, DOL). Maintain and update payroll systems and employee records. Team & Resource Management Oversee IT teams, including system administrators, support engineers, DevOps, or project managers. Allocate resources efficiently to meet project deadlines and SLAs. Foster a culture of collaboration, performance, and accountability. Project Management Support Collaborate with project managers to ensure projects are delivered on time, within scope and budget. Address operational risks and resolve project bottlenecks. Align cross-functional team activities with broader business initiatives. Budgeting & Cost Control Prepare and manage operational budgets. Monitor expenses and identify opportunities for cost reduction without compromising quality. Negotiate with vendors and service providers. Process Improvement & Compliance Evaluate and streamline IT processes using frameworks like ITIL, Six Sigma, or Agile. Ensure compliance with relevant laws (HIPAA, GDPR, SOX), internal policies, and cybersecurity standards. Conduct audits and risk assessments. Vendor & Stakeholder Coordination Manage relationships with third-party IT service providers, software vendors, and consultants. Act as a liaison between technical teams and business units. Ensure service level agreements (SLAs) are met or exceeded. Technology & Infrastructure Oversight Support infrastructure management, including networks, servers, cloud services, and data centers. Collaborate on IT upgrades, migrations, and incident response planning. Oversee asset management and procurement. Reporting & Communication Report performance metrics and operational health to senior leadership. Present operational updates, plans, and roadmaps. Communicate effectively across teams and departments. Research & Data Analysis Conduct market research on compensation trends, labor laws, and hiring strategies. Analyze payroll data to identify trends, risks, and cost-saving opportunities. Provide data-driven insights to optimize workforce planning and budget forecasting. Monitor changes in employment legislation that may impact payroll or hiring. Required Qualifications: Bachelor's degree in computer science, Information Technology, or related field (master's degree preferred). 10+ years of experience in US operations in IT industry, with at least 5 years in managerial or leadership roles. Strong understanding of US payroll systems, labor laws, and tax regulations. Strong communication and stakeholder management. Strong knowledge of IT infrastructure, networking, cloud computing (AWS/Azure), and enterprise systems. Must have worked with US Based or International Clients Experience with ITSM tools and frameworks (e.g., ITIL). Excellent problem-solving, analytical, and decision-making skills. Strong communication and interpersonal skills.