6275 Operations Management Jobs - Page 35

About The Role The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

About The Role The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

About The Role The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

About The Role The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Customer Service Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide clarity and support, while also leveraging your deep product knowledge to design effective resolutions for client issues. Your commitment to quality will be evident in every interaction, as you strive to enhance the client experience and maintain system integrity. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team knowledge and skills.- Monitor team performance and provide constructive feedback to ensure continuous improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Service Operations.- Strong problem-solving abilities to address client issues effectively.- Excellent verbal and written communication skills to interact with clients and team members.- Ability to work collaboratively in a team environment and manage multiple priorities.- Familiarity with customer relationship management tools and software. Additional Information:- The candidate should have minimum 5 years of experience in Customer Service Operations.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Ability to establish strong client relationshipAbility to handle disputesAbility to manage multiple stakeholdersAbility to meet deadlinesAbility to perform under pressure Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage