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Operations Associate Apprenticeship Intern

0 - 4 years

0 Lacs

karnataka

Posted:4 days ago| Platform: Shine logo

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Skills Required

problem solving excellent english communication skills analytical thinking technical products knowledge selfstarter cross team collaboration prioritization

Work Mode

On-site

Job Type

Full Time

Job Description

As a member of the team at Stripe, you will be an essential part of our mission to provide all users with the best support experience possible. Stripe, known for its simplicity, handles over a million support cases annually and processes millions of internal transactions. We are dedicated to achieving excellence by redefining support in a solution-oriented manner and recognizing operations as a key enabler of Stripes" growth. Your responsibilities will include developing a deep understanding of our products and services to effectively assist customers, responding promptly and professionally to inquiries via email, diagnosing and troubleshooting issues with guidance from senior team members, and ensuring customer satisfaction by following up on resolved issues. Keeping accurate records of interactions and participating in continuous learning initiatives will also be crucial aspects of your role. We are seeking individuals who possess a user-first mindset, excellent English communication skills, and a knack for analytical thinking and problem-solving. If you enjoy learning about technical products, are organized, and have a process-oriented approach to tasks, you may be a great fit for this role. Your ability to collaborate across teams, prioritize tasks, and work effectively in a dynamic environment will be essential for success. This position is part of a 6-month Apprenticeship Intern Program, scheduled to commence in mid-2025 and will be conducted in accordance with the Apprentices Act 1961. In-office expectations vary by location, role, and team, with most Stripes expected to spend at least 50% of their time in the local office or with users. This requirement may differ based on specific roles and teams, such as those in the Stripe Delivery Center roles in Mexico City, Mexico, and Bengaluru, India, who work 100% from the office. Flexibility and in-person collaboration are prioritized to support our users effectively while providing opportunities for learning and growth.,

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