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Syniverse
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Operations Analyst I

Operations Analyst I

Syniverse

0 - 3 years

0 Lacs

hyderabad telangana

Posted:5 days ago| Platform: Shine logo

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Skills Required

technical support metrics analysis alarm monitoring software testing database management incident management system monitoring communication skills analytical skills sla guidelines ticket review production server monitoring application health monitoring technical solutions iot implementation mobile network communication network configuration troubleshooting msc configuration billing mediation call records analysis taprap files analysis clearing house system monitoring shift rotation management troubleshooting techniques

Work Mode

On-site

Job Type

Full Time

Job Description

You are the Operations Analyst I at Syniverse, a developing contributor responsible for providing technical solutions to exceptionally difficult problems. In this entry-level support role, you will address day-to-day customer issues, application problems, and concerns requiring detailed analysis and research. Your key responsibilities include providing technical support, determining root causes of problems, and finding appropriate solutions. You will adhere to SLA guidelines, analyze metrics to identify reasons for achievements or deviations, participate in ticket reviews, create status reports, and develop production-ready solution support scripts. In addition, you will monitor production servers for system health, resource utilization, file transfer rates, and database performance. You will also be responsible for application health monitoring, alarm interpretation, participation in new initiatives for technical solutions, and potential support provisioning. Your role may involve functional disciplines such as IOT, IREG, TADIG/CCA, CHS, TAP/RAP, AA14/R21, BCC, Datanet & Technology Operations, DBA, MNP Helpdesk, and MNP Operations. Each discipline requires specific knowledge and tasks related to network communication, mobile standards, billing, monitoring processes, and ensuring smooth operations. To qualify for this position, you should have a Bachelor's degree in computer science, electronics, or telecommunications, or equivalent experience. Relevant professional experience of 0-2 years in application operations support, technical customer support, relational databases, and software development is preferred. Certifications such as Oracle OCP, OCA, or SQL Server Certified Engineer are a plus, along with prior experience in Telecom Operations. You must be willing to provide 24/7/365 helpdesk support and system monitoring, work in shifts, communicate effectively with the project team and management, work independently and collaboratively, possess analytical and multitasking skills, and be detail-oriented with testing and troubleshooting expertise. Join Syniverse to be part of an exciting and growing organization with competitive compensation, flexible/remote work options, and a commitment to an inclusive, collaborative, and transparent culture. Diversity, equity, and inclusion are valued, and your contribution to connecting the world is essential to the company's success.,

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Operations Analyst I