Onsite Support Engineer

As an On-Site Support Engineer at Astellas Pharma Inc., you will play a crucial role in providing comprehensive technology support and services at the Bengaluru site. Your responsibilities will include installation, maintenance, troubleshooting, and repair of hardware and software to ensure optimal performance of IT infrastructure and systems. By delivering exceptional customer service, you will address technical issues efficiently and effectively. Your essential job responsibilities will involve timely and effective technical support for hardware, software, and networking issues. You will perform routine maintenance, upgrades, and installations of various IT systems and peripherals. Diagnosing and resolving technical issues, conducting hardware repairs and replacements, and utilizing diagnostic tools to address system faults will be key aspects of your role. In addition to technical tasks, you will provide exceptional customer service by promptly and professionally addressing clients" technology concerns. Effective communication with clients to understand their needs, training end-users on technology usage and best practices, and maintaining accurate records of all onsite activities will be vital components of your job. Ensuring compliance with company policies, industry standards, and regulatory requirements, as well as implementing security protocols to protect client data and IT infrastructure will be crucial. Staying current with emerging technologies, participating in training opportunities, and contributing to process improvements will be expected. Collaboration with counterparts within and between sites, other support teams, and remote teams to share knowledge and provide the best service will be essential. To qualify for this role, you should have a Bachelor's degree in Computer Science, Information Technology, or a related field, with at least 3 years of experience in a technical support role. Strong knowledge of computer hardware, software, networking, operating systems, and proficiency in troubleshooting and repair is required. Excellent customer service, communication skills, and the ability to work independently and manage multiple tasks effectively are necessary. Fluency in written and verbal business English, some knowledge of pharmaceutical business, IT Service Management, and experience across multiple cultures are preferred. Certifications such as CompTIA A+, Network+, Microsoft Certified, familiarity with Microsoft products, ITIL, Agile, and ServiceNow ITSM are advantageous. The working environment at Astellas Global Capability Centres offers a hybrid working solution, promoting work/life balance and productivity. Your role as an On-Site Support Engineer will contribute to the company's strategic priorities, sustainable growth, and commitment to delivering value to patients. Astellas is an equal opportunity employer, inclusive of all individuals, including those with disabilities and protected veterans.,