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0 - 2 years

2 - 4 Lacs

Posted:1 month ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Title:

Job Summary:

Customer Support Executive

Key Responsibilities:

  • Handle incoming customer inquiries across channels (calls, emails, chat).
  • Provide accurate information about products, services, and policies.
  • Resolve basic customer issues or escalate complex cases to the appropriate team.
  • Maintain customer records by updating account information.
  • Ensure customer satisfaction by delivering a high-quality support experience.
  • Adhere to defined KPIs such as response time, resolution time, and CSAT.
  • Follow up with customers to ensure their issues are resolved.

Requirements:

  • 10+2 undergraduates or Bachelors degree in any discipline.
  • Strong communication skills in English; knowledge of Hindi or Telugu is a plus.
  • Basic computer literacy and familiarity with CRM tools is preferred.
  • Problem-solving attitude with a customer-first mindset.
  • Ability to work in a team and handle pressure in a fast-paced environment.
  • Willingness to work in shifts, including weekends, if required.

What We Offer:

  • Competitive salary: 2.25 LPA to 4.5 LPA based on skills and experience.
  • Training and professional development opportunities.
  • Supportive and inclusive work culture.
  • Opportunity for growth and career advancement.

To Apply:

Aishwarya - 8897907973

Manas - 9398911820

Ravi - 8790044113

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