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Campusmarg Innovative Tech Services Hyderabad
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Only Fresher Jobs | Upto 4.2LPA | Top MNC | Hyd

Only Fresher Jobs | Upto 4.2LPA | Top MNC | Hyd

Campusmarg Innovative Tech Services Hyderabad

0 - 2 years

2 - 4 Lacs

Hyderabad

Posted:1 month ago| Platform:

Apply

Skills Required

Entry Level Good English Communication Fresher Hiring BPO Blended Process Bpo Customer Service Typing Speed Non Voice Process Semi Voice Voice Process Bpo Non Voice Verbal Communication Chat Process Communication Skills Bpo Voice International Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Job Summary:

Customer Support Executive

Key Responsibilities:

Handle incoming customer inquiries across channels (calls, emails, chat).
Provide accurate information about products, services, and policies.
Resolve basic customer issues or escalate complex cases to the appropriate team.
Maintain customer records by updating account information.
Ensure customer satisfaction by delivering a high-quality support experience.
Adhere to defined KPIs such as response time, resolution time, and CSAT.
Follow up with customers to ensure their issues are resolved.

Requirements:

10+2 undergraduates or Bachelors degree in any discipline.
Strong communication skills in English; knowledge of Hindi or Telugu is a plus.
Basic computer literacy and familiarity with CRM tools is preferred.
Problem-solving attitude with a customer-first mindset.
Ability to work in a team and handle pressure in a fast-paced environment.
Willingness to work in shifts, including weekends, if required.

What We Offer:

Competitive salary: 2.25 LPA to 4.5 LPA based on skills and experience.
Training and professional development opportunities.
Supportive and inclusive work culture.
Opportunity for growth and career advancement.

To Apply:

Aishwarya - 8897907973

Manas - 9398911820

Ravi - 8790044113

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