Assistant Manager WFM Scheduler (Bengaluru)

4 - 9 years

6 - 9 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring for WFM Scheduler/AM Scheduler in Bengaluru

Experience 4+ Years

Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams.

About the Role

Develop, manage, and maintain comprehensive schedules. Single Point of Contact for the Business Unit. Structure set up to core scheduling activities.

Required Skills

  • Good knowledge of MS Office tools, SQL, PowerBi
  • Excellent communication and interpersonal skills
  • Proficiency with computers
  • Willingness to work in a 24*7 shift environment
  • Drive for self-learning and knowledge enhancement
  • Exposure to the leave management system
  • Contact Centre Workforce Management experience
  • Extensive experience with WFM software
  • Experience in IEX and Alvaria WFM tool is required, preferably Alvaria
  • Team handling experience shall be an added advantage
  • Ability to simplify complex operations into repeatable processes
  • Comfortable in fast-paced environment
  • Ability to make decisions in time sensitive ambiguous situations
  • Ability to multitask and manage multiple projects simultaneously
  • Strong problem-solving skills and adaptability to changing priorities

- Education: Any Graduate

- Salary: upto 9LPA

Interested:

Call: Rose (9873538143 / WA : 8595800635)

rose2hiresquad@gmail.com

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