305 Ms Outlook Jobs - Page 13

A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times. Provides/ expedites prompt and efficient service to Amazon sellers/ delivery partners. Effectively manage sensitive cases by reporting up the escalation matrix. Demonstrate excellent time-management skills. Maintains or exceeds targeted performance metrics. Actively seek solutions through logical reasoning and identify trends to suggest process improvements. Graduation in any specialization from a recognized university. Excellent communication skills (written and verbal) in language. Ability to communicate correctly and clearly with all customers. Good comprehension skills - ability to clearly understand and state the issues customers present. Work successfully in a team environment as well as independently. Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer. Excellent typing skills. Demonstrates an ability to successfully navigate websites. Demonstrates a proficient knowledge of email applications. Proficiency in Advanced Excel (pivot tables, vlookups).

A synopsis of a Transportation Specialist role: A Transportation Specialist at ROC facilitates flow of information between different stakeholders ( Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Transportation Specialist at ROC works across two verticals - Inbound and Outbound operations. Inbound (IB) Operations deals with Vendor/Shipper/Carrier/Amazon Sites relationship, ensuring that the freight is picked-up on time and is delivered at destination sites as per the given appointment. Outbound (OB) Operations deals with Amazon Sites/Carrier/Carrier Hub/Shipper destination sites relationship, ensuring that the outbound truck leaves Amazon sites/Shipper origin sites to deliver customer orders as per promise. Transportation Specialists addresses any potential issues such as appointment bookings, reschedules, in-transit disruptions, weather impact situations etc. occurring during the lifecycle of pick-up to delivery. In addition to the IB or OB operations, transportation specialists support variety of tasks such as load scheduling, load cancelations, supporting network capacity management, coordinating with non-Amazon transportation organization such as rail, sea organizations, manage remote gate-houses, managing equipment availability, equipment maintenance and such. A Transportation Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements from sites/carriers/shippers/drivers and be able to analyze data and effectively communicate the resolution or actions with an effort to meet the network speed and customer promise. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Transportation Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Key job responsibilities Communicate with external customers (Carriers, Vendors/Suppliers, Shippers, Drivers) and internal customers (Amazon sites, business teams and stakeholders) Maintain high-standards of quality and productivity standards in all transactions or conversations Must be able to understand the size of problem and systemically escalate problems to the relevant owners and teams and follow through the closure of the issues Core responsibilities include working with Amazon Internal tools, MS Outlook, Word and Excel Must be able to quickly understand the business impact of the trends and make decisions in the best interest of customers and the organization based on available data. Work within various time constraints to meet critical business needs The organizational support runs across rotational shifts (24*7, 365 days) to support NA and EU regions Please Note: Currently as per requirement the team will start with core night shift and as the process expands candidates should be flexible to operate in 24x7 shifts - Basic qualifications: - Must be at least 18 years old High School, Diploma or Graduate/Post-Graduate - 0-5 years of experience in customer support/operations support - Freshers with no experience must have strong English communication skills through various means (verbal, written, or assisted communication methods) - Experience with Excel

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Subject Matter Expert - NPI Buyer in Coimbatore, India. A purchasing professional who can quickly and accurately process purchase orders in a fast-paced environment. Has excellent stake holders service skills and works we'll in a team to consistently meet challenging performance targets. What a typical day looks like: Timely issuance of POs to Vendors, follow-up for order confirmation and co-ordination for on time payment to suppliers Coordinating with vendors for actual delivery status of material On time completion of Open Purchase Order Report and Shortage Report for review To execute core procurement processes efficiently and accurately for assigned products To meet or exceed desired service levels and inventory targets as defined for the products assigned, validated through procurement metrics Coordinate with Internal Business Partner (requestor) and Supplier for Purchase Order Changes Select supplier for placing new orders in accordance with approved Purchasing strategies Managing suppliers database To identify, recommend, and implement operational efficiencies to drive continuous improvement in the execution of procurement processes Perform root cause analysis to expedite the resolution of service issues Prepare Customized reports for analyzing and incorporating improvements in processes Should we include shortage/excess escalation management, co-ordinate and follow thru on urgent receive, past dues management and receiving challenge resolution The experience we're looking to add to our team: Education: bachelors Degree or Engineering Graduates Experience: 8-10 yrs. Procurement / Supply Chain experience preferred Mandatory Knowledge of computer software applications, MS Excel, Word & PowerPoint (PF). Excellent communication skills - MANDATORY Experience in the following domains: Order processing, Supply chain management, Order management, Procurement end to end preferred Knowledge of ERP (Preferably BAAN) Experience in Manufacturing industry preferably in electronics Knowledge of MS office and MS outlook Good analytical skills What you'll receive for the great work you provide Health Insurance PTO

As a Deputy Manager – Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, direct Debit run, rejection of Direct Debit and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Ensure that client Service Level Agreements (SLA) and timelines are met. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce Graduate with a minimum of 8+ years of Experience in Order to Cash (O2C), basic accounting knowledge and understanding of various accounting principles. Experience in participating and collaborating in team meetings to gather/share information. Ability to achieve individual and Business metrics. Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness. Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned. Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals and objectives. Proven experience to build and utilize reports to analyze pertinent account information. Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements. Working knowledge to identify and implement action plans and process improvements with mentorship. Proven experience to build and utilize reports to analyze pertinent account information. Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements. Working knowledge to identify and implement action plans and process improvements with mentorship. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Ambitious individual who can work under their direction towards agreed targets/goals. Ability to work under tight timelines and be part of change management initiatives. Proven interpersonal skills while contributing to team effort by accomplishing related results as needed. Enhance technical skills by attending educational workshops, reviewing publications etc.,

Hi, We are hiring for Leading ITES Company for Service Desk - Command Center Profile. Location- Bangalore Please go through the JD and we will get back to the relevant profiles. Roles and Responsibilities Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Requirements: Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues Experience in PC Hardware configuration Experience supporting LANs, PC operating systems and desktop software Experience using a variety of PC software including Microsoft Office Suite, Knowledge and understanding of end user requirements Strong customer service orientation Self-Starter Good listening skills & Ability to analyze and solve technical problems Strong problem analysis, resolution, and writing skills Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills Mandatory Language Skill : Prior SD experience and excellent English speaking skills. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 29