MongoDB Lead

Job Description for MongoDB Lead Job Title: MongoDB Lead Company: Mydbops About us: As a seasoned industry leader for 8 years in open-source database management, we specialise in providing unparalleled solutions and services for MySQL, MariaDB, MongoDB, PostgreSQL, TiDB, Cassandra, and more. At Mydbops, we are committed to providing exceptional service and building lasting relationships with our customers. Our Customer Account Management team is vital in ensuring client satisfaction and loyalty. Role Overview: We are seeking a skilled MongoDB Lead to manage high-performance MongoDB environments, drive operational excellence, and lead a team of engineers. The role involves proactive monitoring, incident management, and continuous process improvement. Strong leadership and client engagement skills are essential. Roles and Responsibilities Operational Excellence Ensure high availability and optimal performance of client-managed MongoDB clusters through proactive monitoring and timely response to alarms. Drive the team to deliver clean, well-documented resolutions with strong post-incident learning and RCA practices. Utilize and enhance internal tools like alarm templates; actively monitor their effectiveness and take initiative to improve alerting mechanisms regularly. Team Leadership & Culture Lead by example: work and think like a team player, while promoting a culture of shared ownership and accountability. Encourage and mentor team members to think like engineers solving problems with root cause analysis, structured approaches, and long-term solutions. Foster collaboration across shifts and locations to maintain consistency in support delivery and knowledge transfer. Engineering & Process Development Develop and document best practices for day-to-day MongoDB operations including backup, restore, performance optimization, patching, access management, and capacity planning. Continuously improve internal operational processes by introducing automation, repeatable runbooks, and real-time metrics dashboards. Conduct periodic reviews of incident trends, SOP effectiveness, and process bottlenecks to suggest and implement improvements. Client Success & Engagement Act as a primary technical escalation point for critical MongoDB issues and collaborate with stakeholders to ensure timely resolution. Maintain a high standard of client communication and technical reporting, focusing on clarity, transparency, and value delivery. Participate in client reviews and audits, showcasing the operational excellence and proactive initiatives undertaken by the MDS team. What We Offer: Competitive salary and benefits package. Opportunity to work with a dynamic and innovative team. Professional growth and development opportunities. Collaborative and inclusive work environment. Job Details: Work time: General shift Working days: 5 Days Mode of Employment - Work From Home Experience - 4-5 years