4 Cisco Ucce Jobs

QA Testing IVR The QA Testing Analyst is responsible for the planning integration test casing scripting and execution of all testing to ensure proper coverage, schedules and leads test deliverables review sessions as necessary works on multiple projectssystems as a project team member and are considered to be a subject matter expert for a single projectsystem. These projects are of moderate to high complexity within one or more development environments. Ensure all planning and execution of assigned QA work Integration, System, End to End and User Acceptance, production support contact center systems is executed and avoids escalation Participate in assigned Scrum ceremonies. Understand QA scope, provide QA estimates and plan the tests. Create Test casesscripts (manual and automated) and ensure test data is in place. Execute Tests (manual and automated) on time. Participate in release discussions and provide QA support as needed. Understand existing Automation Framework and maintain and modernize it, automate regression tests, and add value for optimization. Provide hands on support in automation issues resolution and be a team player in ensuring Mobile QA Automation UI API is successful. Good communication skills and coordinate with on shore and offshore members as needed. Daily status reporting to leadership during Functional Testing or Regression Testing and ensure the release defects are tracked to closure. RisksIssues within team are communicated proactively to Immediate Manager and assist in tracking them to closure. Bring thought leadership in Mobile channel and add value to Testing needs. Testing tracked and documented through Azure Dev Ops May work in systems including contact center reporting and analytics, call recording, workforce management, speech analytics Integrated voice response (IVR) or IVA contact center call routing agent skilling agent desktop and phone and systems susch as CRM. Preferred Qualifications Negotiation skills with the ability to influence others by informationknowledge sharing Proficiency in using Cyara automation test suite, in addition to in depth knowledge of common testing methods terminology and industry best practices Experience with contact center systems, including Cisco UCCE Verint WFO Suite, Nuance natural language IVRsd and VHT Callback. Genesys Cloud certification preferred. Experience with Agile collaboration systems including Microsoft Azure DevOps ADO or Jira with the ability to explain system issues clearly and concisely to all levels of management and establish effective working relationships with our internal customers Experience in an AgileScrum environment Knowledge of data structures, data management practices, various corporate security rules, legal and regulatory obligations such as PCI SOX or similar standards Advanced knowledge of using software packages or tools for processing or displaying data Most testing will be manual as there is limited automation capability with the voice IVR This may change as we expand our contact center capabilities Automation where used would be executed through our Cyara tool Familiarity with contact center technology is highly desired Routing reporting workforce management speech and text analytics chat phone and desktop Although we have not transitioned yet we are in the process of transitioning so expereince with the Genesys CX cloud platform is preferred

Shift: 6pm to 3am Summary The Diagnostic Engineer III is responsible for identifying and resolving complex telephony and other associated technology issues. Essential Functions Collaborates and consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast paced and demanding environment. Follows up with customer contacts to ensure satisfactory resolution Reports findings, tracks progress, and documents customer communication within incident management system Manages workload in a manner that meets defined Service Level Objectives Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion Develops positive working relationships with internal and external customers Required Qualifications 8 years experience performing break/fix, moves, adds, and changes for telephony equipment and adjuncts 5 years’ experience supporting Cisco solutions Cisco examples: Cisco Call Manager, UCCE/UCCX, Cisco Voice Portal, Unified Messaging, Voice Gateways, CUBE, Webex Calling and Contact Center ICM and VXML Scripting 2 years’ experience using an automated ticketing system 5 years’ experience supporting Cisco hardware and software Must possess strong computer skills and excellent working knowledge of general business applications Including MS Word and Excel Must possess excellent oral and written communication skills in English Highly skilled in writing with details, accuracy, and consistency Strong analytical, interpersonal, and relationship building skills Must be familiar with both voice and data equipment and technologies Superior skill in the use of the Internet, e-mail applications, procurement/inventory systems, maintenance management systems and payroll / timekeeping applications Strong work ethic and personal drive to excel Strong sense of urgency and commitment to get the job done Superior negotiation, coordination, and conflict resolution skills Ability to use (and learn new) complex systems, technologies, and applications Ability to adapt to change quickly and multi-task Desired/Preferred Qualifications Industry certifications on telephony and associated technology solutions, depending on team placement Cisco Certifications(preferred CCIE Collaboration or CCNP Collaboration) Working experience in the managed services industry Familiar with both voice and data equipment and technologies Bachelor’s degree in Computer Science Understanding of quality processes including ITIL

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences. As an Implementation Engineer in Acqueon you will. Own the responsibility for the implementation of Acqueon products into our customer's ecosystems. Communicate the functionality and implementation process at all levels from business users to technical engineers. Act as a consultant and product SME as you interface with end users to assess their current processes and gather their requirements. Implement, configure, and test the Acqueon software in the customers environment. Train and support user testing before moving into a production setting. Troubleshoot new and outgoing implementation issues while effectively communicating and updating clients. As an Implementation Engineer in Acqueon you will need. Understanding of omni channel communication technologies and their role in the contact center. Good listening and comprehension skills. Consultative approach with the end customer to implement the solution. A natural ability to dig in and resolve technical issues in structured manner. A commitment to excellence in taking care of our customers. Experience in SQL is mandatory. Familiarity with IP Networking and RestAPIs. Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys. Previous experience with outbound contact center products. Contact Center Outbound, AWS, Linux, Nginx, Redis. Contact center product experience (dialer, ACD, IVR, etc). EHR Implementation Experience is preferred. This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industrys fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.

Role & responsibilities The QA Testing Analyst - is responsible for the planning, integration, test casing, scripting and execution of all testing to ensure proper coverage, schedules and leads test deliverables review sessions as necessary, works on multiple projects/systems as a project team member and are considered to be a subject matter expert for a single project/system. These projects are of moderate to high complexity within one or more development environments. Ensure all planning and execution of assigned QA work (Integration, System, End to End and User Acceptance, production support) ifor contact center systems is executed and avoids escalation Participate in assigned Scrum ceremonies. Understand QA scope, provide QA estimates and plan the tests. Create Test cases/scripts (manual and automated) and ensure test data is in place. Execute Tests (manual and automated) on time. Participate in release discussions and provide QA support as needed. Understand existing Automation Framework and maintain and modernize it, automate regression tests, and add value for optimization. Provide hands on support in automation issues resolution and be a team player in ensuring Mobile QA Automation (UI & API) is successful. Good communication skills and coordinate with on shore and offshore members as needed. Daily status reporting to leadership during Functional Testing or Regression Testing and ensure the release defects are tracked to closure. Risks/Issues within team are communicated proactively to Immediate Manager and assist in tracking them to closure. Bring thought leadership in Mobile channel and add value to Testing needs. Testing tracked and documented through Azure Dev Ops May work in systems including contact center reporting and analytics, call recording, workforce management, speech analytics, Integrated voice response (IVR) or IVA, contact center call routing, agent skilling, agent desktop and phone and systems susch as CRM. Preferred candidate profile Negotiation skills with the ability to influence others by information/knowledge sharing Proficiency in using Cyara automation test suite, in addition to in depth knowledge of common testing methods, terminology and industry best practices Experience with contact center systems, including Cisco UCCE, Verint WFO Suite, Nuance natural language IVR, and VHT Callback. Genesys Cloud certification preferred. Experience with Agile collaboration systems, including Microsoft Azure DevOps (ADO) or Jira Excellent verbal and written communication skills with the ability to explain system issues clearly and concisely to all levels of management, and establish effective working relationships with our internal customers Ability to work in a fast-paced environment Experience in an Agile-Scrum environment Knowledge of data structures, data management practices, various corporate security rules, legal and regulatory obligations such as PCI, SOX or similar standards Advanced knowledge of using software packages or tools for processing or displaying data PLEASE SHARE THE RESUME TO binni.sharma@mounttalent.com or else whatsapp on 8800662549