Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Bengaluru
>
Lorven Technologies Private Limited
>
Microsoft Customer Engagement (CE) Support Consultant

Microsoft Customer Engagement (CE) Support Consultant

Lorven Technologies Private Limited

0 - 5 years

5 - 9 Lacs

Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

customer service patching sales marketing troubleshooting rest ce field service texturing customer engagement power bi microsoft dynamics fiddler javascript customer support powerapps technical support x++ data structures api oauth

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:Microsoft Customer Engagement (CE) Support ConsultantExperience0-5 YearsLocation:Bangalore
:
Technical
Skills:

1. Microsoft Dynamics 365 CE Expertise:

Proficiency in Dynamics 365 CE modules such as Sales, Customer Service, Marketing, and Field Service.

Understanding of data structures, relationships, and Microsoft Dataverse (formerly Common Data Service).

2. Power Platform
Skills:

Familiarity with Power Automate (for workflows), Power BI (for reporting), and Power Apps (for simple app customizations).

Basic scripting knowledge for customization (e.g., JavaScript for form customizations, C# for plugins).

3. Integration and APIs:

Experience with data integration tools like KingswaySoft, Scribe, or Azure Logic Apps.

Familiarity with REST APIs and OAuth authentication for CE integrations.

4. System Administration:

Knowledge of system security, role-based access, and auditing features.

Proficiency in managing updates, patches, and troubleshooting performance issues.

5. Troubleshooting Tools and Techniques:

Proficient with tools like Fiddler, XrmToolBox, or Dynamics 365 Trace Viewer.

Ability to analyze logs, trace performance, and debug errors.

Functional
Skills:

Strong understanding of business processes related to sales, customer service, and marketing.

Ability to gather and document requirements to align solutions with business needs

Key Responsibilities:
1. Technical Support and Issue Resolution:

Provide first-line to advanced support for Dynamics 365 CE issues,

Including performance degradation, data inconsistencies, and integration failures.

Troubleshoot errors, implement fixes, and document resolutions for future reference.

Work with Microsoft Support to escalate unresolved issues and ensure timely resolution.

2. System Administration and Maintenance:

Monitor and manage system environments to ensure stability, security, and compliance.

Apply updates, patches, and service packs while minimizing system downtime.

Conduct regular system health checks and performance monitoring.

3. Configuration and Customization:

Assist in configuring Dynamics 365 CE to meet client-specific needs, such as custom fields, forms, and workflows.

Support simple to medium customizations using Power Platform tools like Power Automate, Power Apps, and Power BI.

Troubleshoot custom integrations and plugins using Microsoft Dataverse and APIs.

4. Client Relationship Management:

Engage with clients to understand their business processes, identify pain points, and offer tailored solutions.

Deliver clear and concise communication to clients regarding issue status, resolution steps, and best practices.

Provide recommendations to improve adoption, productivity, and user satisfaction.

5. Training and Documentation:

Train end-users and administrators on CE features, processes, and system changes.

Create and maintain detailed support documentation, FAQs, and user guides.

More Jobs at Lorven Technologies Private Limited

EWT / Portal - Full Stack - Java,Java, Spring Boot, Maven, Angular

Bengaluru

5.0 - 10.0 yrs

INR 5 - 9 Lacs

Artificial Intelligence Engineer

Bengaluru

8.0 - 12.0 yrs

INR 8 - 12 Lacs

SFMC Developer

Chennai, Tiruchirapalli

5.0 - 10.0 yrs

INR 1 - 4 Lacs

Delivery Module Lead

Pune

6.0 - 8.0 yrs

INR 7 - 12 Lacs

Sr AWS Data Engineer

Hyderabad, Pune, Gurugram

4.0 - 6.0 yrs

INR 2 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start JavaScript Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Javascript Skills

Practice Javascript coding challenges to boost your skills

Start Practicing Javascript Now

Lorven Technologies Private Limited

Information Technology

N/A

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Microsoft Customer Engagement (CE) Support Consultant