Medical Coordination Executive

Indovation Lab

1 - 4 years

2 - 3 Lacs

Noida Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Coordination Follow Ups Communication Skills Time Management Calls Handling Tat Management Multitasking Management Skills reporting Interpersonal Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Summary

This role exists to coordinate and manage end-to-end medical appointment logistics, ensure timely report updates, and handle customer and diagnostic center interactions. It aims to ensure a seamless experience for insurance and corporate customers while meeting internal process TAT and quality standards.

Key Responsibilities

Schedule medical appointments for insurance and corporate clients.
Update medical status in the system (Show / No-Show).
Share daily Show/No-Show updates with Head Office.
Reschedule missed appointments based on advisor inputs.
Follow up daily with diagnostic centers for medical reports.
Perform quality checks on reports and upload them as per the checklist.
Coordinate with diagnostic centers to resolve queries from the HO within defined TAT.
Ensure monthly targets for report turnaround time (TAT) are consistently met.
Escort High Net-Worth (HNI) clients for medical check-ups, if required.
Collaborate with internal teams Call Centre, QC, Billing, and other branches.
Handle grievances or customer/diagnostic center-related issues promptly and professionally.

Skills & Qualifications

Graduate/Postgraduate with 6 months to 1 year of experience (preferably in Insurance or TPA industry)
Familiarity with life insurance processes
Proficiency in MS Office (Word, Excel, Outlook)
Strong coordination and follow-up skills
Process and team orientation

Personal Attributes & Competencies

Flexible and adaptable
Strong time and task management skills
Results-oriented approach
Excellent communication skills in
English and Hindi

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