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United Hr Solutions
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Managing Bookings and Reservations

Managing Bookings and Reservations

United Hr Solutions

1 - 4 years

1 - 4 Lacs

Ahmedabad

Posted:4 days ago| Platform:

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Skills Required

Compliance Customer support Operation Executive Management Counter Staff quality operations Service quality Operations Cost Logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Managing Bookings and Reservations:

Handle the processing of bookings for travel packages, flights, hotels, and car rentals.

Ensure that all bookings are accurately confirmed, and relevant documents are sent to customers.

Manage cancellations, amendments, and refunds as per the company policies.

Customer Support and Coordination:

Serve as a point of contact for customers before, during, and after their trip.

Address and resolve customer inquiries, issues, and complaints in a timely and professional manner.

Provide travel-related information and assistance, including itinerary changes, visa information, etc.

Supplier Coordination:

Coordinate with hotels, airlines, transport services, and other vendors to ensure the best services are provided to customers.

Negotiate rates, confirm availability, and maintain strong working relationships with suppliers.

Monitor service quality and resolve any supplier-related issues promptly.

Logistics and Itinerary Management:

Prepare detailed itineraries for customers, ensuring all aspects of the travel experience are organized.

Ensure timely delivery of travel documents like tickets, vouchers, and itineraries to customers.

Coordinate the ground arrangements such as transfers, sightseeing tours, and local transportation.

Operational Efficiency:

Ensure operational processes are efficient and cost-effective.

Manage the day-to-day operations, ensuring all internal procedures are followed to maintain high standards of service.

Track performance and work on improving operational systems.

Compliance and Documentation:

Ensure compliance with travel regulations, insurance policies, and company policies.

Maintain accurate records of all customer interactions, bookings, and payments.

Assist with the preparation of reports and analysis related to bookings and customer

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United Hr Solutions

Human Resources

Business City

50 Employees

110 Jobs

Key People

Jane Doe

CEO
John Smith

COO

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Managing Bookings and Reservations