Manager / Senior Manager - Client Solutions

Key Parameters

• 8+ years of experience in consulting, and creating & providing B2B software or services related technical solutions to international customers
• Open to international travel to meet customers & prospects
• Preference: An educational degree from OR worked & lived anywhere in the USA or EMEA region for at least 2 years; travel history to USA or Schengen countries
• Open to being flexible about work timings. Zinrelo has clients across the world, and this role would necessitate working in different time zones as required

Description

• The Senior Manager, Client Solutions is a strategic role at Zinrelo and will have the opportunity to directly impact company revenues.
• The Senior Manager, Client Solutions will closely work with the Sales team, enabling them to close deals across various international markets.
• The Senior Manager, Client Solutions will be responsible for the end-to-end sales solutioning understand prospects needs & objectives, create tailored solutions to address prospects requirements & use cases, drive solution demos and presentations, and facilitate closure of deals.

Objectives and Success Metrics

The success of this role will be determined by the amount of revenues closed each quarter and annually, either through new client acquisition or cross/up selling.

Key Responsibilities

• The Senior Manager, Client Solutions will be the face of the company, act as an ambassador of Zinrelo in front of prospects, and be the bridge between Zinrelo customers/prospects and the Sales team
• The primary responsibility will be to provide solutions for sales deals, including the following:
• Understand prospects’ needs, objectives, requirements & use cases
• Understand the Zinrelo technology, product, features, capabilities, integrations, solutions, industry specific use cases, success stories, etc.
• Prepare product demos, proof of concept and custom solutions to address the needs of the prospect
• Drive solution demos and presentations independently, articulating prospects’ needs and Zinrelo solutions
• Build the solution, narrative and pitch for individual prospects; and deliver great looking presentations
• Drive technical and capabilities solutioning across the sales cycle to facilitate closing of deals by the Sales team
• Additional responsibilities would also include
• Travel to the prospect locations for technical & solutioning meetings, if required
• Understand the Zinrelo product and solution offering – key features, capabilities, value proposition, use cases, benefits for various industry verticals, etc.
• Respond to RFIs and RFPs
• Work with sales team members to strategize on accounts
• Liaise with other teams – Product & Engineering, Custom Development, , Customer Success Marketing, Partnerships – to provide feedback, understand use cases, for joint GTM, etc.
• Create innovative solutions and sales strategies to enhance sales
• Ensure detailed reporting and CRM compliance

Key Requirements

• 8+ years of proven B2B software and services consulting, sales solutioning, or technical solutioning experience in international markets.
• Hands-on experience building web applications, including HTML/CSS, JavaScript, APIs, and webhooks.
• Excellent technical problem-solving skills.
• Experience with Python or PHP would be a plus.
• Excellent written and phone communication skills with international clients
• Strong presentation skills – ability to present to Zinrelo Clients
• Capable of building positive relationships at a CXO level with Clients
• Should have worked for a software product or services company.
• Prior experience of meeting customers & prospects in international markets
• Strong solutioning and consulting skills with large companies
• Proactive, well organized, and self-motivated – ability to manage multiple engagements and sales pursuits in parallel
• Strong attention to detail
• Experience or knowledge of online marketplaces and e-commerce preferred
• Prior software engineering background
• An educational degree in engineering, marketing or business.