Manager SAP Sales - Service Management

This role is part of a high performing team of talented SRE specialists who provide world-class support for SAP Sales. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise.

You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as SAP, relational databases, message queuing, AWS cloud services, and more.

About the role:

• Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications.
• Deliver reliable 24x7 infrastructure and application operations according to business expectations across the application portfolio.
• Responsible for SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, by ensuring reliability and availability.
• Responsible to engage and coordinate different partners and teams to implement IT standards (operational, compliance, etc.) for SAP systems.
• Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards.
• Internal cross functional collaboration for SAP transformation, through continuous process improvement and advisory on high value propositions considering best practices.
• Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly.
• Partner with application development teams to deliver operational readiness for new applications and features.

About you:

• 10+ yrs of experience in SAP SD, Incident management
• Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications.
• Deliver reliable 24x7 infrastructure and application operations according to business expectations across the application portfolio.
• Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
• Deliver SAP WRP and S4 service lifecycle management focusing in day-to-day operation and service improvement, by ensuring reliability and availability.
• Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards.
• Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly.