Manager - Product Owner - Service Modernization

As a member of the Global IT team at PepsiCo, you will be an integral part of redefining what it means to be a consumer products company with a digital-first mindset. Our team is at the forefront of unlocking digital capabilities, enhancing cybersecurity safeguards, delivering data-driven insights, and creating unmatched consumer and user experiences. Guided by the PepsiCo Way, our culture is centered around values that define our mission to win with purpose in the marketplace and act with integrity in everything we do. By advancing a sustainable, socially impactful agenda, we aim to create smiles with every sip and every bite while promoting our goal of Winning with Purpose. As a Transformation Leader within the Global IT team, you will play a crucial role in creating more smiles with every CLICK and every LIKE. You will join our global, agile team to influence and drive PepsiCo's digital transformation. Your role will involve developing a clear product vision and roadmap that aligns with the company's overall goals and digital engagement opportunities. You will manage the features roadmap for IT, ensuring modular, user-friendly functionality, and prioritize requirements for ITSM modules. Engaging with IT and service providers for design and development, you will oversee functional requirements for ServiceNow implementation, ensuring integration and standardized practices. With a focus on ServiceNow Integration, you will design and implement integrations between ServiceNow and enterprise systems to ensure seamless data flow and process automation. Your role will require extensive experience with integration technologies and ITSM processes, along with strong problem-solving skills. Key aspects of your role will include technical proficiency with ServiceNow's platform, familiarity with digital transformation technologies and trends, proficiency in Agile methodologies, and a user-centric approach to gathering and interpreting feedback. You will also need cross-functional experience, analytical and problem-solving skills, financial competency, innovation and creativity, communication and presentation skills, as well as organizational change management and adoption skills. In this role, you will oversee the accelerated transformation for IT operations globally, manage documentation, training, and communication related to ServiceNow Modules & technologies, drive exceptional user experiences, and champion ServiceNow Module features & user benefits narrative. You will also work on implementing multiple ServiceNow Modules related optimization & automation capabilities, integrating ServiceNow with other IT systems, continuously improving and refining ServiceNow Module, and staying up-to-date on ServiceNow best practices. To be successful in this role, you should have a Bachelor's degree in computer science, IT, or a related field, or equivalent experience. You should also have a total of 12+ years of experience in IT Operations and Service Management, with specific experience in ServiceNow ITSM Module, programs/project and/or product management, Process Mining, Process Automation, ServiceNow Integrations, ITIL certification, vendor management skills, agile methodologies, and ITSM principles. If you are looking for a challenging and rewarding opportunity to drive digital transformation at PepsiCo, this role is perfect for you. Join us in creating smiles with every click and every like as we continue to lead the way in consumer products with a digital-first mindset.,