Manager HR (Stores) at Croma - A TATA Enterprise

Role & Responsibilities:-

Process Ownership:

• Manage all recruitment needs for the company, including implementing and continually developing a robust recruitment process
• Accountability on CHRs' deliverables for the geography
• Reviewing existing policies and SOPs and ensuring adherence thereto
• Monitoring compliances at Stores & Distribution Centres in their region by timely audit of compliance records
• Participating in investigations of Ethics & POSH cases
• Planning and ensuring execution of CSR,Rewards &Recognition (R&R) and Engagement activities at the region
• Supervising action planning on survey responses
• Ensuring execution of corrective measures for OFIs of various audits
• Consolidating and maintaining KPI Trackers for the team
• Intervening to improve employee retention and quick resolutions of escalations
• Managing exit formalities for ZO employees (Exit interviews, Clearance from stakeholders, Statutory Dues, F&F settlements)

Personnel Planning:

• Ensuring availability of budgeted manpower in stores at the region
• Tapping new sources of recruitment
• Timely recruitment of store staff as per budgets in alignment to
• Diversity & Inclusion (D&I) policy of the organization

Payroll & Incentives:

• Processing payroll for ZO employees
• Reviewing regional payroll and incentive data

Communication:

• Communicating with the Support Office Team (TCOC,POSH,D&I Recruitment, CSR, Engagement, R&R)
• Constant touch with Operations (SM+CM) for understanding business requirements and calibrating the teams for meeting the requirements
• Executing HR priorities Diversity, CAPS in consultation with Operations

Employee Welfare:

• Review of Engagement and R&R activities
• Counselling & Grievance Redressal
• Quarterly visits at all stores in clusters falling under the region
• Conducting Open Houses (Grievance/Concerns/Suggestions forum) for the Store Management Teams
• Conducting quarterly/bi-annual open houses for the Store Executive Teams

Review & Data Management:

• Plan, prepare & present at Monthly Operations' Reviews and quarterly meets with Business Managers
• Analyze & review CSR, R&R and Engagement activities conducted monthly
• Analyze reasons for attrition
• Review & implement corrective actions on the basis of KPI trackers for direct reportees
• Counsel, guide direct reportees for enhanced performance and career growth
• Ensuring maintenance of all statutory compliance records

Innovation:

• Communicating potential changes in the SOP to senior management
• Suggesting innovation in CSR,R&R and Engagement activities
• Suggesting innovative retention strategies

Skill Sets:-

• Effective Communication & Interpersonal skills
• Decision Making Skills
• Team Management
• Stake Holder Management
• Logical and Analytical approach