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Merlin Group
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Manager CRM

Manager CRM

5 - 10 years

|

5 - 10 Lacs

Kolkata

Posted:1 day ago| Platform:

Apply

Skills Required

Legal Documentation Report Preparation Customer Handling Crm Software Post Sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Client Relationship Management:
Act as the primary point of contact for clients post-lead generation.
Handle inbound and outbound communications with prospective and existing clients.
Address customer inquiries, concerns, and feedback in a timely and professional manner.
Update and maintain the CRM system.
Coordinate with the sales and marketing teams to ensure smooth lead flow and communication.
Schedule site visits.
Provide clients with relevant project information, payment plans, and legal documentation.
Customer Service & Post-Sales.
Ensure a smooth handover from sales to post-sales.
Assist with documentation, registration, and other client queries.
Gather and analyze client feedback to improve service quality.
MIS.
Analyze CRM data to identify trends, bottlenecks, and improvement areas.
Knowledge in ERP.

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Merlin Group

Motor Vehicle Manufacturing

Dublin Naas

11-50 Employees

18 Jobs

Key People

Alice Smith

CEO
Bob Johnson

Chief Technology Officer
Charlie Davis

Chief Financial Officer

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