Manager : Channel Partner App (Operations & IT Coordination)

Manager Channel Partner App (Operations & IT Coordination)

Role Objective:

To manage the smooth functioning of the Channel Partner App by ensuring user support, performance tracking, scheme updates, and IT coordination for timely technical resolutions, updates, and improvements. The role serves as the bridge between Sales operations and IT teams.

Key Responsibilities:

App Operations & Partner Support

• Ensure seamless day-to-day operation of the Channel Partner App used by dealers, sub-dealers, and sales teams.
  
• Monitor uptime, data syncing, and resolve functional issues faced by users.
  
• Manage user roles/access add/remove CPs, Sales Managers, and partners as per policy.
  

IT Liaison & Coordination

• Coordinate with internal/external IT teams for app maintenance, server uptime, backups, and system health.
  
• Track bugs, escalate issues, follow up on resolution timelines, and verify fixes before production rollout.
  
• Support UAT (User Acceptance Testing) for new features, patches, and version upgrades.
  

Monitoring & MIS

• Track and report app usage metrics: daily logins, order placements, scheme redemptions, etc.
  
• Maintain dashboards on adoption, complaints, issue aging, and resolution status.
  
• Flag non-compliance or data gaps (e.g., inactive partners, stale orders, etc.).
  

Training & Field Enablement

• Train sales officers and ASMs/TSMs on new features, best practices, and SOPs.
  
• Prepare easy-to-use training material: quick guides, help documents, videos, etc.
  
• Ensure regular feedback from field is captured and routed to product/IT teams.
  

Scheme & Data Management

• Upload and manage active schemes, ensure accurate logic mapping for slab, slab period, and redemption.
  
• Ensure CP details (KYC, GSTIN, credit limit, etc.) are updated and synchronized with ERP/CRM.
  

Candidate Profile:

Qualifications:

• Graduate/Postgraduate in IT / Business Administration / Operations
  
• Technical diploma or certifications in app support or ERP preferred
  

Experience:

• 5–10 years in Sales Ops / MIS / IT Coordination / App Support
  
• Experience in Cement, FMCG, Paints, Building Materials preferred
  
• Exposure to app lifecycle coordination and ERP/CRM integrations is a plus
  

Key Skills:

• Good understanding of Android/iOS-based mobile apps & back-end systems
  
• Basic SQL/Excel for report checking & data validation
  
• Strong communication with both technical and non-technical teams
  
• Analytical mindset and issue-tracking discipline (Excel/Google Sheets, Jira, etc.)
  

Why Join Us?

• Opportunity to lead digital enablement in one of India’s fastest-growing cement businesses
  
• Play a key role in transforming how channel sales is monitored and rewarded
  
• Exposure to both frontline sales dynamics and enterprise tech implementation