Manager – Call Center Operations (MBA, CRM & Team Leadership Expert)

0 - 5 years

0 Lacs

Posted:2 weeks ago| Platform: Indeed logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Company: Trueraiser Global Private Limited
Location: B-46, Ground Floor G-03, Sector 63, Block B, Noida, Uttar Pradesh 201301
Salary Range: ₹22,000 – ₹28,000 (Based on Experience & Skills)
Type: Full-Time | Work From Office

Job Description:

We are looking for a result-driven and experienced Call Center Manager to lead and manage our day-to-day operations. The ideal candidate must hold an MBA, have at least 4 to 5 years of experience, and should be proficient in CRM tools, calling portals, and performance monitoring.

Key Responsibilities:

  • Manage complete call center operations and workforce
  • Train employees on CRM systems and calling software
  • Create CRM IDs and onboard new joiners efficiently
  • Track individual and team performance with accountability
  • Design and implement work systems and team structure
  • Motivate the team to perform and achieve targets consistently
  • Ensure all team members follow processes and report performance gaps
  • Handle underperformance with strict follow-ups and support

Candidate Requirements:

  • MBA is mandatory
  • Minimum 4-5 years of experience in managing call center or BPO operations
  • Strong technical understanding of CRM platforms and calling tools
  • Ability to manage, lead, and mentor teams effectively
  • Excellent communication, coordination, and problem-solving skills
  • Honest, hardworking, and strictly process-oriented
  • Capable of maintaining team discipline and following orders sincerely

Job Types: Full-time, Permanent

Pay: ₹22,500.00 - ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Health insurance
  • Internet reimbursement
  • Provident Fund

Language:

  • Hindi (Preferred)

Work Location: In person

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