40 Mall Management Jobs

Job Title: Leasing Manager Retail Mall/ Shopping Arcade Location: Gurgaon, Haryana Reporting to: CBO – Leasing Job Overview: The Leasing Manager will lead the end-to-end retail leasing process for a mall or shopping arcade. The role focuses on tenant acquisition, commercial deal structuring, and strategic space planning to maximize occupancy, revenue, and consumer appeal. The candidate must bring strong retail leasing market knowledge, sound legal and financial leasing acumen, and the ability to work cross-functionally in a fast-paced, entrepreneurial environment. Key Responsibilities: 1. Leasing plan & Tenant Acquisition Devise and implement a targeted leasing plan in line with the malls positioning. Identify and approach potential tenants, including retail brands, anchor tenants, F&B outlets, and service providers. Conduct detailed market walk through to analyse retail trends, competing assets, and catchment demographics. Curate an optimal zoning plan ensuring a balanced brand mix, category spread, and footfall generation. 2. End-to-End Leasing Execution Drive the complete leasing cyclefrom prospecting and pitch presentations to LOI execution and lease signing. Draft and negotiate LOIs, lease deeds, renewals, and exit clauses in coordination with legal and promoters. Structure commercial terms (revenue share, MG, lock-in, rent-free period) that align tenant success with asset profitability. Maintain a leasing tracker, CRM database, and deal pipeline to monitor leasing progress and conversions. 3. Commercial & Financial Management Benchmark and recommend rental rates based on tenant category, frontage, visibility, and carpet area ratios. Define and coordinate CAM (Common Area Maintenance) charges with finance and facility teams. Track leasing targets, collections, rent escalations, security deposits, and occupancy-linked clauses. 4. Handover & Operational Readiness Coordinate space handover, utility readiness, and fit-out timelines with project and facility teams. Ensure tenant compliance with handover specifications and statutory norms. Facilitate smooth tenant onboarding and resolve issues related to commercial terms or operational dependencies. 5. Cross-Functional Collaboration Work with the marketing team to support tenant activations, promotions, and brand visibility. Liaise with the legal team for document vetting and compliance. Partner with the finance team for invoicing, collections, and revenue reporting. Coordinate with operations and technical teams for pre-fitout planning and infrastructure alignment. 6. Legal & Documentation Oversight Ensure watertight documentation of LOIs, lease deeds, and amendments. Align commercial clauses with legal norms, RERA guidelines, and risk mitigation best practices. Coordinate registrations, stamp duty, and statutory compliance for executed leases. 7. Market Intelligence & Reporting Continuously track market rents, vacancy rates, new brand entries, and competitor activities. Maintain a live leasing dashboard and prepare weekly MIS reports on status of leads, closures, and revenue forecasts. Contribute to financial planning by supporting projections for rental income, occupancy cost benchmarks, and tenant performance metrics. Strategic Goals (First 6–12 Months): Achieve minimum 90% occupancy prior to mall launch. Onboard at least one anchor tenant and 6–7 marquee brands within the first 3–6 months. Ensure timely handover and operational readiness of Phase 1 tenants. Create a differentiated tenant mix that aligns with the mall’s target audience and revenue model. Qualifications & Experience: Graduate or Postgraduate in Business Administration, Real Estate, or a related field. 5–8 years of hands-on experience in retail leasing , preferably with malls, F&B chains, or high-street leasing companies. Strong knowledge of leasing structures, RERA regulations, legal documentation, and commercial real estate dynamics. Experience in negotiating LOIs, drafting lease deeds, and structuring revenue-share models. Proficiency in tools like Excel, CRM systems, AutoCAD (basic reading), and CAM cost allocation models. Key Competencies: Retail tenant onboarding and deal negotiation Legal and financial understanding of lease structures Cross-functional coordination and project ownership Strong interpersonal and communication skills Analytical thinking, problem-solving, and attention to detail Ability to thrive in a lean team setup and meet tight leasing deadlines

Responsibilities: Ensure compliance with health & safety standards Oversee facility operations at malls & estates Manage property maintenance & repairs Collaborate with tenants on space management

Lead retail leasing operations for shopping malls and high streets. Identify, pitch, and onboard national and international retail brands. Handle lease documentation, LOIs, and negotiation processes end-to-end. Required Candidate profile Minimum 4–6 years of experience in retail leasing. Previous experience in an IPC, real estate consultancy, or developer-side leasing preferred. Excellent network within the retail and F&B.

Job Profile - We Are Looking for The Centre Director is responsible for overseeing all aspects of mall management including but not limited to leasing and tenant relations, business planning and financial management, facilities and operational management and control of all maintenance, inspection and safety functions. Location - Bangalore ( Yelahanka ) Key Responsibility: 1. Prepare, review and adjust financial budgets, systems and processes and monitor performance against budget EBIDTA Achievement Overall gross profit achievement based on controlling top line and bottom line. Accounts Receivable Collections of outstanding from retailers Variance to budgeted CAM cost – Expense to be under control as per the target set at the beginning of year Shoppers per year – Achieve the targeted shoppers count for the year Total consumption of the centre – Achieve the targeted consumption for the year 2. Oversee the mall operations Wish list of retail brands – Prepare a list of brands which will be replace the non performing brands Score achieved in various audits - Ensure achievement of high score in various audits - Legal, Internal Audit, Process Audit etc. Ensure that total negative remarks are less than 15% of the total remarks Preparation and development of marketing and annual event plans/calendar Follow legal procedures with respect to mall operations and tenant interactions 3. Client Management Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations Develop and maintain a long term beneficial relationship with all existing tenants and retail groups to ensure continued and future business 4. Team Management Coach and mentor the team members Delegate work and provide direction Sets objectives/ goals for team members and evaluates their performance Identify gaps and develop the required competency of team members either by formal or informal training including role enhancement, job rotation Conduct regular team meetings to guide team members on departmental issues in order to build a high performing and motivated team Interested candidates kindly share your resume on nishas@smart-source.in Regards, Nisha Singh Smart Source

Oversee the entire Front Office operation to maintain high standards Set departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of the products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all departments at the property Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Front Office team Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems

You have a total of 15-20 years of experience, out of which minimum 5 years should be in Mall Management as a Center Director or Mall Head focusing on Operations. An MBA or Post Graduate degree in Marketing would be preferred for this Full-time job role.,

Dear Candidate, Inorbit Malls (India) Private Limited is a subsidiary of the K Raheja Corporation who are pioneers in Real Estate development and Retail management in India. Inorbit Malls pioneered the mall culture in India, when it opened its first mall to the public in early 2004 in Malad, Mumbai. Inorbit Malls today has a national presence with four operating malls covering over 22.28 lac sq ft, employing over 250 direct employees and several thousands of indirect staff, 350 key retail brand partners and over 35 lac monthly footfalls. The current operational malls are present in key markets such as Malad and Vashi in Mumbai and Navi Mumbai respectively, the cities of culturally vibrant Vadodara & Hubli and bustling Hyderabad with the most recent foray being in the vibrant city of Visakhapatnam for its fifth state-of-the-art mall. Inorbit Malls offer a universal class and appeal and seeks to create an aspirational social space for its patrons a recreational hub not restricted to shopping but encompassing a people-centric destination that facilitates unwinding, connections, revelry, and socializing. Inorbit Malls has achieved acclaimed international standards in facility management and customer service. Over the years, it has developed significant expertise in mall development and management in the Indian market, encompassing property location, construction, design, planning, and the management of large-format retail environments up to international standards. Inorbit today is poised to grow and set benchmarks for mall excellence through its Greenfield and Inorganic projects throughout India and cherishes to be an integral part of its consumer ecosystem. Being a Great Place to work Certified and as a part of our investment in human management quality we are keen to engage with and prospectively explore getting on board very talented, senior and capable owner-managers who feel motivated to contribute to this growth saga. JD - Customer Experience Executive This position acts as an interface between the mall management and the internal & external customers. Managing the entire day to day functioning of the mall Incharge & supervision of Information Desk, Food Court, Parking Management, Security, House Keeping, Maintenance etc. Co-ordination with other departments of the mall to ensure smooth operations. To check with daily mall report and department reports Shall devise systems and procedures to ensure customers delight. Introduce measures & facilities in the mall to improve customer experience. Dealing with issues and responding to complaints & grievances. Thorough Mall round for cleaning & ensuring the upkeep of mall Loyalty enrollment & registration along with GV and gifts trackers Handling promotional activities Kitchen Audit Retail Store Audit Data management with respect to footfall / vehicle counts etc. Oversee the working of other operations sections/ activities like Horticulture / Pest Control / Food Sampling / R & R / Agency staff onboarding / agency attendance Lost and Found Management Interested candidates can send their resumes at priyanka.kunsingh@inorbit.in Best Regards, Priyanka Kunsingh Executive - Human Resources

We are hiring ERT (Emergency Response Team) personnel for the Control Room of a leading mall. The candidate will be responsible for real-time monitoring of safety & security systems and coordinating with various departments to ensure smooth mall operations. Role & responsibilities Preferred candidate profile. Key Responsibilities: Monitor all CCTV systems and safety equipment (FAS, Gas Panel, Access Control, etc.) Maintain incident/event logs in the General Diary Distribute and maintain daily operational gadgets (Walkie Talkies, Torch, HHMDs) Coordinate with Security, Housekeeping, Engineering & Parking teams during incidents Report any abnormal situations to Control Room Executive Follow safety protocols during fire, medical emergencies, or security incidents Maintain registers Work Permits, Key Register, Fire/Gas Alarms, etc. Ensure proper storage and retrieval of CCTV footage Assist in enforcing mall operational SOPs and VIP visit protocols Desired Candidate Profile: Minimum 2 years’ experience in control room or security monitoring Knowledge of CCTV, FAS, DVRs, emergency handling Strong observation & communication skills Willingness to work in rotational shifts Prior mall/security/facility management experience preferred

• Monitor attendance, update MIS & verify Bill, take care of housekeeping & cleanliness • Responsible for Admn. activities in Mall • Coordinate new security guard/housekeeping staff training • Adhere to timelines for completion of various activities Required Candidate profile • Prior exp. of working in Mall Administration, managing Mall Security & Housekeeping, maintain high level of hygiene, do inspections, maintain law & order • Willing to relocate • Immediate joiners

• Manage staff schedules, training & performance, foster a positive work environment & maximize profitability, address issues • Inventory control, ordering supplies, & maintain vendor relationships • Ensure compliance with health & safety regulations Required Candidate profile • Only with Mall Food Court experience • Good in Communication & Presentable • Must be Graduate • Willing to relocate • Immediate joiners

Tenant Relations Mall Management Shopping Mall/Retail Property Management Operational Management Retailer relationship Tenant portfolio Governmental Regulatory Standards and Procedures

You are invited to join our team as a Retail Leasing, Corporate Leasing, and Commercial Sale & Purchase professional in Rajasthan, primarily Jaipur. With a minimum of 1 year experience in Real Estate Leasing or Commercial Transactions, you will play a crucial role in our operations. Your responsibilities will include identifying and engaging prospective clients for High Street & Mall Retail Leasing, Corporate Office Leasing, and Commercial Property Sale & Purchase. You will conduct client meetings, property site visits, and maintain an up-to-date inventory of commercial properties across Rajasthan. Negotiating terms with retailers, corporates, and investors, closing transactions with full documentation and possession handover, and building relationships with mall management, developers, brands, and corporates are key aspects of this role. To excel in this position, you should have a minimum of 1 year of relevant experience in Real Estate Firms, Retail Brands, Mall Management, or Leasing Brokerage Firms. Strong negotiation and communication skills, along with a proven track record in closing commercial real estate deals, are essential. In return, we offer attractive incentives, customized salary packages, company-sponsored deal closure expenses, exposure to major projects across Rajasthan, and a dynamic work environment. If you are interested in this opportunity, please send your resume to info@sthapatyaleasing.com.,

Oversee daily mall operations Coordinate with housekeeping, security, & maintenance teams Respond promptly to tenant & customer concerns Regular inspections of common areas Ensure safety, hygiene at the Mall Support marketing & promotional activities Required Candidate profile Prepare and maintain reports. Liaise with vendors and service providers. Excellent communication, problem-solving, and team management skills. Knowledge of safety regulations, compliance standards.

Job Description: Nway Technologies is currently seeking a qualified individual to join our Support Department as a Support Specialist. As a Support Specialist, you will be responsible for providing assistance and guidance to all employees. Your role will involve ensuring accuracy and compliance with applicable laws, regulations, and company policies. You will also be required to identify areas for process improvements and enhancements, implementing changes to ensure compliance and best practices. The ideal candidate for this position should hold a Bachelor's degree in Engineering (BE/B.Tech) or a related field, and possess a minimum of 5 to 9 years of experience in a similar role. The position is based in Indore. Key Responsibilities: - Provide support and guidance to all employees. - Ensure accuracy and compliance with applicable laws, regulations, and company policies. - Identify areas for process improvements and enhancements. - Implement changes to ensure compliance and best practices. - Stay updated on regulatory requirements and ensure compliance. - Familiarity with HRIS (Human Resources Information Systems) and time and attendance systems. - Knowledge of income tax provisions, EPF Act, ESI Act, and Professional Tax Act. - Collaborate with internal teams to address employee queries and support. This is an excellent opportunity for an individual with a proactive attitude and strong attention to detail to join our dynamic team and contribute to the success of our organization. If you meet the qualifications and are passionate about providing exceptional support services, we would love to hear from you.,

Dear Candidate, Inorbit Malls (India) Private Limited is a subsidiary of the K Raheja Corporation who are pioneers in Real Estate development and Retail management in India. Inorbit Malls pioneered the mall culture in India, when it opened its first mall to the public in early 2004 in Malad, Mumbai. Inorbit Malls today has a national presence with four operating malls covering over 22.28 lac sq ft, employing over 250 direct employees and several thousands of indirect staff, 350 key retail brand partners and over 35 lac monthly footfalls. The current operational malls are present in key markets such as Malad and Vashi in Mumbai and Navi Mumbai respectively, the cities of culturally vibrant Vadodara & Hubli and bustling Hyderabad with the most recent foray being in the vibrant city of Visakhapatnam for its fifth state-of-the-art mall. Inorbit Malls offer a universal class and appeal and seeks to create an aspirational social space for its patrons a recreational hub not restricted to shopping but encompassing a people-centric destination that facilitates unwinding, connections, revelry, and socializing. Inorbit Malls has achieved acclaimed international standards in facility management and customer service. Over the years, it has developed significant expertise in mall development and management in the Indian market, encompassing property location, construction, design, planning, and the management of large-format retail environments up to international standards. Inorbit today is poised to grow and set benchmarks for mall excellence through its Greenfield and Inorganic projects throughout India and cherishes to be an integral part of its consumer ecosystem. Being a Great Place to work Certified and as a part of our investment in human management quality we are keen to engage with and prospectively explore getting on board very talented, senior and capable owner-managers who feel motivated to contribute to this growth saga. JD: Executive - MEP KEY ROLES & RESPONSIBILITIES: Will be responsible for maintenance of Electrical, HVAC, Plumbing, Telecom Systems, CCTV, Security and Safety Systems for the Mall. Will be responsible for maintenance of Electrical and HVAC systems Ducting / Insulation. In charge of Civil Repairs, Maintenance and Fire Fighting Systems and plumbing utilities. Co-ordination and liaison with Architects, Consultants, Contractors and Engineers with regard to work execution. Mall Operations Understanding of CAM models. Flat vs. Pass-through. Insurance and Risk management. Interested candidates can send their resumes at priyanka.kunsingh@inorbit.in Best Regards, Priyanka Kunsingh Executive - Human Resources

Roles and Responsibilities Manage mall leasing, including identifying potential tenants, negotiating deals, and ensuring timely occupancy. Market Research: Stay informed on retail market trends and perform competitive analysis to guide leasing strategies. Ensure compliance with company policies and procedures Desired Candidate Profile 712 years of retail leasing experience with a proven track record of successful deal negotiation. Strong understanding of mall leasing processes and regulations. Excellent communication, negotiation, and interpersonal skills. Ability to work independently as well as part of a team.

Roles and Responsibilities Develop and implement retail leasing strategies to attract national/international brands. Build strong broker and client networks for tenant acquisition and retention. Lead lease negotiations, documentation (LOIs, MOUs, Lease Agreements), and due diligence processes. Manage mall operations, marketing activities, and brand coordination. Conduct market research and competitor analysis to drive business growth. Ensure compliance with zoning, legal, and fit-out requirements. Desired Candidate Profile 2-3 years of experience in commercial leasing or real estate industry. Excellent communication, negotiation, and interpersonal skills. Worked with renowned brands in real estate Note - Must have own vehicle Fresher with good communication also preferred

Role and Position: Head of Mall Operations Location Gurugram HR Experience – 15 to 20 Years ([Prefer from Retail/ Mall Operations domain] Role Objective: - Lead the Management and Operations of the High-End Commercial Retail Mall . End to End P&L Management and ensure the achievement of Centre (Mall) objectives in terms of Customer Centricity & Satisfaction, Profitability and Revenue Maximization by providing Quality services to Customers and support to the Tenants/Retailers and Monitoring all support services of Mall [BOH, Utilities, Manpower Agencies] Key Job Responsibility and Deliverable: 1. Formulating of Strategies, Defining Procedures, Department Control and functionality. 2. Implementing policies, generating reports for planning and development . Communicating about roles to achieve objectives and common goals. 3. Ensuring/ introducing best industry practices to achieve a Safe and Healthy / conducive environment for deployed manpower. 4. Fit out coordination (New stores / refurbishment / handover -takeover / reports) 5. Follow up with H.O Leasing team - accounts and mall accounts. 6. Project Management: Oversee facility and horticultural-related projects, including renovations, expansions, new installations, and landscape design. Ensure projects are completed on time and within budget. 7. Customer Experience : Ensuring the mall is a Safe, Enjoyable and Comfortable Environment for Customers. 8. Profitability : Working to maximize revenue and profitability by providing quality service to customers and supporting retailers. Develop and implement short and long-term retail strategies, plans, and programs to drive sales. 9. Facility Management Agencies : Monitoring and supervising facility/ manpower agencies , such as GHK, Parking, Engineering, Horticulture etc. 10. Staff management : Supervising staff, assigning tasks, and monitoring their performance. 11. Customer Service : Handling customer complaints and queries about mall experience and service. 12. Security & Safety : Controlling security arrangements for the premises and ensuring safety norms are implemented for the mall premises. Security checking and frisking, safety checks and procedures. 13. Budgeting : Planning mall budgets and managing company budgets. 14. Branding and Marketing : Developing and executing marketing strategies to increase footfall in the mall. Preferred candidate profile 1. Facility and Maintenance: Ensure the maintenance, repair, and cleanliness of all facilities and green spaces, including offices, warehouses, gardens, and other properties. 2. Vendor Development and Management 3. Budget Management: Oversee the facilities budget, including forecasting, monitoring expenses, and ensuring cost-effective operations. 4. Compliance & Safety: Ensure compliance with health, safety, and environmental regulations. Develop and implement safety procedures and emergency response plans. 5. Horticultural Management: Develop and manage landscaping plans, oversee the maintenance of gardens and green spaces, and implement sustainable horticultural practices. Ensure plant health and aesthetic quality. 6. Sustainability : Implement and promote sustainability initiatives to reduce environmental impact and improve energy efficiency in facilities and green spaces. 7. Reporting: Provide regular reports on facilities performance, horticultural activities, maintenance, and budget status to senior management. 8. Scheduling timelines for events 9. Tenant / vendor introduction – Defining Procedures / Policies. 10. Conducting Mock Drills / Evacuation drills. 11. Training (Code of conduct / safety procedures) 12. Fitout Procedures- Guidelines 13. Inventory store management 14. Formulating Security / Parking / Housekeeping checklist. Perks and benefits As per Industry Best Practices.

* Running day to day operation of multiple outlets * Delivering on AOP and profitability of the stores * Upholding highest level of brand standards and customer satisfaction * Ensuring safety, security and good audit score on all parameters Required Candidate profile You should be somebody with minimum 7+ years of experience in customer facing roles. Entrepreneurial mindset and agility apart from good Customer Service and People Management skills.

Prepare, review and adjust financial budgets, systems and processes and monitor performance against budget, Oversee mall operations, Customer relations, Team management. planning and execution of new plans for betterment and growth

Job and Responsibilities Mall operations during night shift, ensuring smooth day-to-day functioning of the property. Manage mall operations in night, including facility management, property management, and security operations. Oversee housekeeping services to ensure cleanliness and maintenance of the mall premises. Coordinate with staff / contractors for fit outs, renovations, and repairs as needed. Ensure compliance with safety regulations and maintain a secure environment for customers. Monitor CCTV cameras and respond promptly to any incidents or issues. Oversee facility management, including maintenance, repairs, and renovations. Roles and Desired Candidate Profile 5-10 years of experience in mall management or related field (operations, property management). B.Tech/B.E. degree in relevant discipline (Civil, Electrical or Mechanical) would be first preference. Candidate would be prefer nearby job location or willing to relocate. Perks and benefits No bar for right candidate

Role & responsibilities Configure and manage of security access cards. Manage Security operations including event monitoring. From planning and execution of security operations for any events. Transport Facilities Process of availing transport General administration Budgeting and financial planning Co-ordination with WeWork Community team Invoicing Processing Interacting with Clients, Security Experts and concerned teams to mitigate threats. Guide/review the security personnel for preparing material movement passes physical. Procurement-FM Services Preferred candidate profile Hotel Management BBA BA

Roles and Responsibilities Manage technical services, including MEP (Mechanical, Electrical, Plumbing) systems, chillers, HVAC engineering, fire fighting, and utility maintenance. Coordinate with various stakeholders to resolve technical issues related to facility management. Ensure compliance with safety regulations and standards for fire fighting systems and other critical equipment. Develop and implement effective strategies for maintaining high levels of customer satisfaction through efficient service delivery. Desired Candidate Profile 4-7 years of experience in facility management or a related field. Diploma/B.Tech/B.E. degree in Electrical or relevant discipline. Strong knowledge of HVAC systems, chiller operation & maintenance; familiarity with Mall Management software an added advantage.

We're hiring a Hotel & Mall Management In-Charge, who responsible for oversees the daily operations of both hotel & mall, ensuring efficient & effective management of all aspects, including staff, facilities, customer service,& financial performance. Required Candidate profile Roles & Responsibilities: All adherence to all the processes at store opening, also optimum utilization of manpower & Team Development, Avoid stock outs, loss of sale Loss Prevention, Space Management

Role & responsibilities Overseeing Day-to-Day Operations: Managing the mall's staff, including maintenance, security, housekeeping, and customer service. Financial Management: Monitoring and controlling operating expenses, developing and maintaining budgets, and ensuring compliance with financial policies. Tenant Relations: Building and maintaining relationships with tenants, vendors, and contractors. Marketing and Promotion: Developing and implementing marketing strategies to attract shoppers and prospective tenants. Ensuring Safety and Security: Overseeing security measures, ensuring compliance with safety regulations, and addressing any safety issues. Customer Service: Handling customer complaints, providing assistance, and ensuring a positive customer experience. Negotiating Contracts: Negotiating lease agreements, service contracts, and other contracts with tenants and vendors. Compliance and Regulation: Ensuring the mall complies with all applicable laws, regulations, and policies. Team Leadership: Motivating and leading a diverse team of mall employees, fostering a positive and collaborative work environment. Data Analysis and Reporting: Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and track the mall's performance Preferred candidate profile Experience In Mall Management.