894 Logistics Operations Jobs - Page 3

Key Responsibilities: 1. Conduct SCM Internal Process Audits (Last mile, Middle mile, Order Processing, Inventory, Inbound) and report the gaps/non-conformance 2. Preparation and publish performance reports that include observations and recommendations 3. Work with the DC and Distribution teams to ensure internal and external audit compliance and timely actions on OFIs if any 4. Ensure Corrective action and preventive actions implementation across DCs and XDs against OFIs 5. Drive Continuous Improvement - Quantitative and qualitative to improve Supply Chain performance. 6. Identify Gaps in Standard Operating Procedures and actual practise in Ground Operations and provide inputs for SOP enhancement and process adherence. 7. Suggest process changes to eradicate the non-value added activities from various sub processes in supply chain. Qualifications: 1. Education: Bachelors degree. Post-Graduation preferred 2. Experience: 2+ years of experience in supply chain within the retail or Electronics industry. 3. Technical Skills: Functional Knowledge in Warehouse Management System, Transport Management System, Order Management System, Understanding of lean supply chain concepts

Key Responsibilities: 1. Conduct SCM Internal Process Audits (Last mile, Middle mile, Order Processing, Inventory, Inbound) and report the gaps/non-conformance 2. Preparation and publish performance reports that include observations and recommendations 3. Work with the DC and Distribution teams to ensure internal and external audit compliance and timely actions on OFIs if any 4. Ensure Corrective action and preventive actions implementation across DCs and XDs against OFIs 5. Drive Continuous Improvement - Quantitative and qualitative to improve Supply Chain performance. 6. Identify Gaps in Standard Operating Procedures and actual practise in Ground Operations and provide inputs for SOP enhancement and process adherence. 7. Suggest process changes to eradicate the non-value added activities from various sub processes in supply chain. Qualifications: 1. Education: Bachelors degree. Post-Graduation preferred 2. Experience: 2+ years of experience in supply chain within the retail or Electronics industry. 3. Technical Skills: Functional Knowledge in Warehouse Management System, Transport Management System, Order Management System, Understanding of lean supply chain concepts

Key Responsibilities: 1. Conduct SCM Internal Process Audits (Last mile, Middle mile, Order Processing, Inventory, Inbound) and report the gaps/non-conformance 2. Preparation and publish performance reports that include observations and recommendations 3. Work with the DC and Distribution teams to ensure internal and external audit compliance and timely actions on OFIs if any 4. Ensure Corrective action and preventive actions implementation across DCs and XDs against OFIs 5. Drive Continuous Improvement - Quantitative and qualitative to improve Supply Chain performance. 6. Identify Gaps in Standard Operating Procedures and actual practise in Ground Operations and provide inputs for SOP enhancement and process adherence. 7. Suggest process changes to eradicate the non-value added activities from various sub processes in supply chain. Qualifications: 1. Education: Bachelors degree. Post-Graduation preferred 2. Experience: 2+ years of experience in supply chain within the retail or Electronics industry. 3. Technical Skills: Functional Knowledge in Warehouse Management System, Transport Management System, Order Management System, Understanding of lean supply chain concepts

Key Responsibilities: 1. Conduct SCM Internal Process Audits (Last mile, Middle mile, Order Processing, Inventory, Inbound) and report the gaps/non-conformance 2. Preparation and publish performance reports that include observations and recommendations 3. Work with the DC and Distribution teams to ensure internal and external audit compliance and timely actions on OFIs if any 4. Ensure Corrective action and preventive actions implementation across DCs and XDs against OFIs 5. Drive Continuous Improvement - Quantitative and qualitative to improve Supply Chain performance. 6. Identify Gaps in Standard Operating Procedures and actual practise in Ground Operations and provide inputs for SOP enhancement and process adherence. 7. Suggest process changes to eradicate the non-value added activities from various sub processes in supply chain. Qualifications: 1. Education: Bachelors degree. Post-Graduation preferred 2. Experience: 2+ years of experience in supply chain within the retail or Electronics industry. 3. Technical Skills: Functional Knowledge in Warehouse Management System, Transport Management System, Order Management System, Understanding of lean supply chain concepts

Key Responsibilities: 1. Conduct SCM Internal Process Audits (Last mile, Middle mile, Order Processing, Inventory, Inbound) and report the gaps/non-conformance 2. Preparation and publish performance reports that include observations and recommendations 3. Work with the DC and Distribution teams to ensure internal and external audit compliance and timely actions on OFIs if any 4. Ensure Corrective action and preventive actions implementation across DCs and XDs against OFIs 5. Drive Continuous Improvement - Quantitative and qualitative to improve Supply Chain performance. 6. Identify Gaps in Standard Operating Procedures and actual practise in Ground Operations and provide inputs for SOP enhancement and process adherence. 7. Suggest process changes to eradicate the non-value added activities from various sub processes in supply chain. Qualifications: 1. Education: Bachelors degree. Post-Graduation preferred 2. Experience: 2+ years of experience in supply chain within the retail or Electronics industry. 3. Technical Skills: Functional Knowledge in Warehouse Management System, Transport Management System, Order Management System, Understanding of lean supply chain concepts

Key Responsibilities: 1. Conduct SCM Internal Process Audits (Last mile, Middle mile, Order Processing, Inventory, Inbound) and report the gaps/non-conformance 2. Preparation and publish performance reports that include observations and recommendations 3. Work with the DC and Distribution teams to ensure internal and external audit compliance and timely actions on OFIs if any 4. Ensure Corrective action and preventive actions implementation across DCs and XDs against OFIs 5. Drive Continuous Improvement - Quantitative and qualitative to improve Supply Chain performance. 6. Identify Gaps in Standard Operating Procedures and actual practise in Ground Operations and provide inputs for SOP enhancement and process adherence. 7. Suggest process changes to eradicate the non-value added activities from various sub processes in supply chain. Qualifications: 1. Education: Bachelors degree. Post-Graduation preferred 2. Experience: 2+ years of experience in supply chain within the retail or Electronics industry. 3. Technical Skills: Functional Knowledge in Warehouse Management System, Transport Management System, Order Management System, Understanding of lean supply chain concepts

Key Responsibilities: 1. Conduct SCM Internal Process Audits (Last mile, Middle mile, Order Processing, Inventory, Inbound) and report the gaps/non-conformance 2. Preparation and publish performance reports that include observations and recommendations 3. Work with the DC and Distribution teams to ensure internal and external audit compliance and timely actions on OFIs if any 4. Ensure Corrective action and preventive actions implementation across DCs and XDs against OFIs 5. Drive Continuous Improvement - Quantitative and qualitative to improve Supply Chain performance. 6. Identify Gaps in Standard Operating Procedures and actual practise in Ground Operations and provide inputs for SOP enhancement and process adherence. 7. Suggest process changes to eradicate the non-value added activities from various sub processes in supply chain. Qualifications: 1. Education: Bachelors degree. Post-Graduation preferred 2. Experience: 2+ years of experience in supply chain within the retail or Electronics industry. 3. Technical Skills: Functional Knowledge in Warehouse Management System, Transport Management System, Order Management System, Understanding of lean supply chain concepts

Key Responsibilities: 1. Conduct SCM Internal Process Audits (Last mile, Middle mile, Order Processing, Inventory, Inbound) and report the gaps/non-conformance 2. Preparation and publish performance reports that include observations and recommendations 3. Work with the DC and Distribution teams to ensure internal and external audit compliance and timely actions on OFIs if any 4. Ensure Corrective action and preventive actions implementation across DCs and XDs against OFIs 5. Drive Continuous Improvement - Quantitative and qualitative to improve Supply Chain performance. 6. Identify Gaps in Standard Operating Procedures and actual practise in Ground Operations and provide inputs for SOP enhancement and process adherence. 7. Suggest process changes to eradicate the non-value added activities from various sub processes in supply chain. Qualifications: 1. Education: Bachelors degree. Post-Graduation preferred 2. Experience: 2+ years of experience in supply chain within the retail or Electronics industry. 3. Technical Skills: Functional Knowledge in Warehouse Management System, Transport Management System, Order Management System, Understanding of lean supply chain concepts

Key Responsibilities: 1. Conduct SCM Internal Process Audits (Last mile, Middle mile, Order Processing, Inventory, Inbound) and report the gaps/non-conformance 2. Preparation and publish performance reports that include observations and recommendations 3. Work with the DC and Distribution teams to ensure internal and external audit compliance and timely actions on OFIs if any 4. Ensure Corrective action and preventive actions implementation across DCs and XDs against OFIs 5. Drive Continuous Improvement - Quantitative and qualitative to improve Supply Chain performance. 6. Identify Gaps in Standard Operating Procedures and actual practise in Ground Operations and provide inputs for SOP enhancement and process adherence. 7. Suggest process changes to eradicate the non-value added activities from various sub processes in supply chain. Qualifications: 1. Education: Bachelors degree. Post-Graduation preferred 2. Experience: 2+ years of experience in supply chain within the retail or Electronics industry. 3. Technical Skills: Functional Knowledge in Warehouse Management System, Transport Management System, Order Management System, Understanding of lean supply chain concepts

Primary Responsibilities - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Skills - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

- Vendor Receipt and appointment Scheduling with Vendors and inward capacity planning - Receiving & managing flow of material from stores & other DCs. - Coordination's with Buying Team for Vendor Related issues - Resolving discrepancies of Store Returns - Ensuring material put away to the right location. - Maintain and nurture customer and vendor relationships - Coordinating with Stores and Store managers for SLM pick up - Space planning for inter dc movement - Managing to minimise the errors & improve the Inbound accuracy. - Monthly Review with all service providers with respect to SLA's, KPI's, SOP's & DEPS. - Review warehouse logistics and improve where possible - Sharing Inbound related MIS reports. - Ensuring to share required documents with commercial team for vendor payment Role & responsibilities - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports

- Vendor Receipt and appointment Scheduling with Vendors and inward capacity planning - Receiving & managing flow of material from stores & other DCs. - Coordination's with Buying Team for Vendor Related issues - Resolving discrepancies of Store Returns - Ensuring material put away to the right location. - Maintain and nurture customer and vendor relationships - Coordinating with Stores and Store managers for SLM pick up - Space planning for inter dc movement - Managing to minimise the errors & improve the Inbound accuracy. - Monthly Review with all service providers with respect to SLA's, KPI's, SOP's & DEPS. - Review warehouse logistics and improve where possible - Sharing Inbound related MIS reports. - Ensuring to share required documents with commercial team for vendor payment Role & responsibilities - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports

- Vendor Receipt and appointment Scheduling with Vendors and inward capacity planning - Receiving & managing flow of material from stores & other DCs. - Coordination's with Buying Team for Vendor Related issues - Resolving discrepancies of Store Returns - Ensuring material put away to the right location. - Maintain and nurture customer and vendor relationships - Coordinating with Stores and Store managers for SLM pick up - Space planning for inter dc movement - Managing to minimise the errors & improve the Inbound accuracy. - Monthly Review with all service providers with respect to SLA's, KPI's, SOP's & DEPS. - Review warehouse logistics and improve where possible - Sharing Inbound related MIS reports. - Ensuring to share required documents with commercial team for vendor payment Role & responsibilities - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports

- Vendor Receipt and appointment Scheduling with Vendors and inward capacity planning - Receiving & managing flow of material from stores & other DCs. - Coordination's with Buying Team for Vendor Related issues - Resolving discrepancies of Store Returns - Ensuring material put away to the right location. - Maintain and nurture customer and vendor relationships - Coordinating with Stores and Store managers for SLM pick up - Space planning for inter dc movement - Managing to minimise the errors & improve the Inbound accuracy. - Monthly Review with all service providers with respect to SLA's, KPI's, SOP's & DEPS. - Review warehouse logistics and improve where possible - Sharing Inbound related MIS reports. - Ensuring to share required documents with commercial team for vendor payment Role & responsibilities - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports

- Vendor Receipt and appointment Scheduling with Vendors and inward capacity planning - Receiving & managing flow of material from stores & other DCs. - Coordination's with Buying Team for Vendor Related issues - Resolving discrepancies of Store Returns - Ensuring material put away to the right location. - Maintain and nurture customer and vendor relationships - Coordinating with Stores and Store managers for SLM pick up - Space planning for inter dc movement - Managing to minimise the errors & improve the Inbound accuracy. - Monthly Review with all service providers with respect to SLA's, KPI's, SOP's & DEPS. - Review warehouse logistics and improve where possible - Sharing Inbound related MIS reports. - Ensuring to share required documents with commercial team for vendor payment Role & responsibilities - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports

- Vendor Receipt and appointment Scheduling with Vendors and inward capacity planning - Receiving & managing flow of material from stores & other DCs. - Coordination's with Buying Team for Vendor Related issues - Resolving discrepancies of Store Returns - Ensuring material put away to the right location. - Maintain and nurture customer and vendor relationships - Coordinating with Stores and Store managers for SLM pick up - Space planning for inter dc movement - Managing to minimise the errors & improve the Inbound accuracy. - Monthly Review with all service providers with respect to SLA's, KPI's, SOP's & DEPS. - Review warehouse logistics and improve where possible - Sharing Inbound related MIS reports. - Ensuring to share required documents with commercial team for vendor payment Role & responsibilities - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports

- Vendor Receipt and appointment Scheduling with Vendors and inward capacity planning - Receiving & managing flow of material from stores & other DCs. - Coordination's with Buying Team for Vendor Related issues - Resolving discrepancies of Store Returns - Ensuring material put away to the right location. - Maintain and nurture customer and vendor relationships - Coordinating with Stores and Store managers for SLM pick up - Space planning for inter dc movement - Managing to minimise the errors & improve the Inbound accuracy. - Monthly Review with all service providers with respect to SLA's, KPI's, SOP's & DEPS. - Review warehouse logistics and improve where possible - Sharing Inbound related MIS reports. - Ensuring to share required documents with commercial team for vendor payment Role & responsibilities - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports

- Vendor Receipt and appointment Scheduling with Vendors and inward capacity planning - Receiving & managing flow of material from stores & other DCs. - Coordination's with Buying Team for Vendor Related issues - Resolving discrepancies of Store Returns - Ensuring material put away to the right location. - Maintain and nurture customer and vendor relationships - Coordinating with Stores and Store managers for SLM pick up - Space planning for inter dc movement - Managing to minimise the errors & improve the Inbound accuracy. - Monthly Review with all service providers with respect to SLA's, KPI's, SOP's & DEPS. - Review warehouse logistics and improve where possible - Sharing Inbound related MIS reports. - Ensuring to share required documents with commercial team for vendor payment Role & responsibilities - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports

- Vendor Receipt and appointment Scheduling with Vendors and inward capacity planning - Receiving & managing flow of material from stores & other DCs. - Coordination's with Buying Team for Vendor Related issues - Resolving discrepancies of Store Returns - Ensuring material put away to the right location. - Maintain and nurture customer and vendor relationships - Coordinating with Stores and Store managers for SLM pick up - Space planning for inter dc movement - Managing to minimise the errors & improve the Inbound accuracy. - Monthly Review with all service providers with respect to SLA's, KPI's, SOP's & DEPS. - Review warehouse logistics and improve where possible - Sharing Inbound related MIS reports. - Ensuring to share required documents with commercial team for vendor payment Role & responsibilities - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports

- Vendor Receipt and appointment Scheduling with Vendors and inward capacity planning - Receiving & managing flow of material from stores & other DCs. - Coordination's with Buying Team for Vendor Related issues - Resolving discrepancies of Store Returns - Ensuring material put away to the right location. - Maintain and nurture customer and vendor relationships - Coordinating with Stores and Store managers for SLM pick up - Space planning for inter dc movement - Managing to minimise the errors & improve the Inbound accuracy. - Monthly Review with all service providers with respect to SLA's, KPI's, SOP's & DEPS. - Review warehouse logistics and improve where possible - Sharing Inbound related MIS reports. - Ensuring to share required documents with commercial team for vendor payment Role & responsibilities - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports

Job Summary:- Defective Inventory Management & Clearance as per SOP at Defectives Hub through coordination with brands, Service center and CSM. Acts as a primary contact between Store, brands & CSMs for defectives clearance as defined SOP/process. Ensure constant work towards reduction of defective inventory value and volume. Acts as custodian of defective inventory & key contact point for store, brand & respective CSM/AM. Role & responsibilities:- Raising defective stock movement requests with stores & ensuring physical stock movement takes place as per schedule and process defined. Ensure GRN in SAP. Process Adherence & vigilance during stock intake & report back. Highlight any deviation immediate to all stakeholders. Data maintenance & stock details/movement capture in Excel/backup files End to End coordination with brands for repair/replacement/CN for defective stock End to End coordination with CSM/merchandizer for VTO Ensure proper paper work and filing. Ensure proper audits and stock takes as per SOP. Maximum utilization of available resources with proper scheduling of work with clear guidelines to team Strong intra-team coordination for smooth process flow & task management Preferred candidate profile:- Graduate/diploma holder in any field. (Technical degree will be given a preference) 2 + years experience in customer service from a reputed consumer durable/retail organization. Experience should include backend support and coordination with external/internal teams. Demonstrates the attitude that ensures customer satisfaction. Excellent written and verbal communication skills. Excellent in time management skills and ability to multi-task. Well versed with usage of MS Office and Outlook

Role & responsibilities Create a streamline process for technicians and delivery partners; to ensure on time service and installation Optimize the existing process to the benchmark levels to meet the rapidly changing business environment Build and refine performance management tools to improve quality of the technicians and the delivery partners Create workforce engagement programs to recognize top performers and motivate the team of technicians and the delivery partners Develop, implement and review operational policies and procedures Work with senior stakeholders Communicate with our customers if needed. Preferred candidate profile 0- 2 years of minimum experience in high growth operation Excellent verbal and written communication skills; the ability to call, connect and interact in English, Kannada. Able to multitask, prioritize, and manage time efficiently Help promote a company culture that encourages top performance and high morale. Comfortable working on weekends Comfortable working with 4 days weekoff

Hi, Greetings from Delhivery Limited, India's largest supply Chain company. We have multiple openings in our Last Mile Delivery Centers for the post of Assistant Team Leads and Team Leads in various parts of Bangalore Present Vacancies are in : Whitefield, Nagavara, Dooravani Nagar, Nagondanahalli, Electronic City, Bommana Halli, Devanahalli, Yelahanka, Kothanur, Dodda Banaswadi, Marathahalli, Devasandra, Vijaypura, Sathanur, Bhatra Halli, Budigere, Hskote, Horamavu, KR Puram, ITPL, Hennur. Role: Team Leader/Assistant Team Leader for DC Operations (Need to handle the day to day operations of the Delivery centres of particular location which requires computer knowledge, people handling skills and need to communicate in Kannada or Hindi.) Experience Range: 0 to 7 Years CTC Range : Up to 2.75L for Asst Team Lead & up to 4.0 L for Team Lead plus other company benefits. For the mentioned positions we are conducting Walk In drive in the following locations Walk-In Dates: 27th June 2025 (Friday) and 28th June 2025 (Saturday) from 10.30 AM 4.00 PM Interview Location: Kothanur (North Bangalore) Delhivery Limited, Bangalore_Kothanur_D No. 3/14, Opposite Venu Gopal Swamy Temple Road, Behind Kothanur Bus Stand, Hennur Bagalur Main Road, kothanur Post, Bangalore 560077 Google Map Link : https://maps.app.goo.gl/zWiGbZxFDwZJT2XE8 Contact Person : Karthik Raj All interested candidates may come down for a face-to-face interview along with their printed CVs to any one of the mentioned locations. You can refer your family members/Friends in case if they are looking for job. To know more about Delhivery: https://www.delhivery.com/ Thanks HR Team Delhivery Limited

JOB DESCRIPTION- Cluster Manager Date: Version: 1.0Position Title: Cluster ManagerGrade: Reports to: City headFunction/BU: BB Now Sub Function: Warehouse and Front-End DeliveryCorporate/Region: RegionLocation: BB Now StoreContacts of this position: Internal: City Head, Store in charge, Shift Controller, Associates, Technology, IT infra, Projects, HR. External: Customers, Authorities, Landlord, Vendors for Service Maintenance Organogram: City head | Cluster Manager | Store in charge Job Description: Purpose: Cluster Manager needs to ensure the Highest standard Customer Service as well as financial performance of the assigned area (typically 5-8 stores). Overseeing and leading the workforce by guiding them towards management goal, attending internal and external queries and resolving on timely basis. Responsible for P&L for the area Top line Bottom line ABV Margin for the store level P&L Driving the Store Metrics in his cluster/Area OTD Complaints Write off On time picking etc. Responsible for ensuring recruitment and managing attrition with the help of DM-HR Manpower Planning Initiatives to improve efficiency Monitor and analyses the reports to achieve metrics Rewards and Recognition Coordination with Training team for new hiring as well as existing team Vendor management Delivery Partners and Security, House keeping Process Adherence Competition Tracking Work Environment and Safety Management DesignationNature of MetricsMetricsTargetWeightageMeasuresCluster ManagerCustomerCustomer Complaint of the Cluster0.65%20As per target setInternalIBNDzero15complaintsInternalStores P&L of the clusterAs per CP25As per CP V/s ActualsInternalStore Write-off + Stock Update 0.30%10Based on System BookingInternalOTD100%10On-time delivery as per cut-offInternalProcess Audit score of the cluster>90%20Central Process Audit Score Required Competencies: (Knowledge, Skills, Personal Attributes) Background Experience at supervisory role Work Experience 6-8 years with 1-2 years Experience at supervisory role Skills He/ She should possess the following competencies: Speaking, writing, and listening skills. Critical thinking, problem solving, and reasoning abilities. Supervising skills. Process know-how. P&L

The position is with the Communication BU and you would be responsible for supporting our business operations and sales analysis. The role demands sales business intelligence, reporting and analytics skill. Through sales reporting and analytics, the team provides visibility into the BUs sales pipeline, integrating information from sales, customer and financial sources for a complete and detailed overview of the sales performance. Role description Driving BU initiatives across the entire spectrum of internal operations. Analyze internal operations metrics and proactively project findings to the BU leadership team along with strategy/guideline for reigning in the outliers. Executing the above guidelines/strategies to better adherence to business processes. Interpreting financial and operational reports and providing a consolidated view of the business trajectory for the quarter. Help empower customer relationships by ensuring profitable performance of business operations and driving excellence in internal processes. Execute cost benefit interpretation of internal programs. Mentoring, managing and leading the sales operations team. Competencies Ability to work collaboratively across business functions and leadership role. Ability to negotiate within a matrixed organizational structure. Strong Program Management experience Ability to manage and lead to connect with senior management team Education and Experience - Previous program management and business operations exposure. Should have strong execution & analytical skills. Education qualifications - Engineer / MBA. team. Ability Mandatory Skills: Delivery Management. Experience8-10 Years.