About Teramind Teramind is the leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization. With our comprehensive suite of solutions, organizations gain unprecedented visibility into user activities while enhancing security, optimizing productivity, and ensuring compliance. Trusted by Fortune 500 companies and businesses of all sizes across industries, our innovative platform helps organizations protect sensitive data, maximize workforce performance, and create safer, more efficient digital workplaces. Through real-time monitoring and advanced analytics, we enable businesses to safeguard their most sensitive information while optimizing employee productivity in both in-office and remote work environments. Our Core Values At Teramind, our values drive everything we do. We embrace innovation as a fundamental principle, constantly pushing boundaries to improve our products, streamline processes, and enhance customer experiences. We foster resourcefulness by empowering our team members with the autonomy and confidence to solve problems independently while providing collaborative support when needed. As a globally inclusive organization, we celebrate diversity and create an adaptable work culture where respect and collaboration thrive across our international teams. Above all, we are committed to excellence, delivering the highest quality in every aspect of our work and consistently exceeding expectations in service to our clients and each other. About the Role As a Data Scientist specializing in online behavioral analytics, you will analyze user clickstream data recorded on the end user side. You will also leverage Generative AI tools and frameworks, working with Large Language Models (LLMs) and agentic AI frameworks to augment model context with user behavioural data, driving advanced insights and intelligent automation across digital platforms. Responsibilities Work closely with AI Engineering and Product teams to collect, clean, and preprocess clickstream data from web and mobile applications, ensuring data quality and consistency. Design and implement methods to extract behavioral signals from raw click data, including sessionization, event tracking, and feature engineering. Apply advanced statistical analysis and machine learning techniques to identify user patterns, predict behaviors, and segment audiences. Conduct exploratory data analysis (EDA) to uncover trends, anomalies, and key behavioral drivers. Design and evaluate experiments (such as A/B tests) to assess the impact of changes to user interfaces or features on user behavior. Collaborate with cross-functional teams (product, UX, marketing) to translate business questions into data-driven analyses and actionable recommendations. Develop and maintain dashboards and visualizations to communicate findings to both technical and non-technical stakeholders. Design, build, and evaluate AI workloads utilizing Generative AI models using frameworks such as LangChain, Model Context Protocol, and Hugging Face Transformers, with a focus on integrating and augmenting these models with user behavioral data for enhanced context and personalization. Implement and work with agentic AI frameworks to orchestrate multi-step reasoning and autonomous workflows powered by LLMs, leveraging user clickstream and behavioral data as contextual inputs. Stay updated with the latest developments in behavioral data science, analytics tools, Generative AI, and agentic AI methodologies. Requirements Hands-on experience in Data Science experiments design and working with Generative AI tools and LLMs (e.g. Gemini, OpenAI, Claude, LLama). Strong statistical analysis skills, including hypothesis testing, regression, clustering, and time-series analysis. Proficiency in Python, including libraries for data analysis (e.g., Pandas, NumPy), machine learning (e.g., scikit-learn), and data visualization (e.g., Matplotlib, Tableau). Proven experience in data science, with a focus on online behavioral analytics, user journey analysis, or clickstream data. Familiarity with Advanced Prompting Strategies, agentic AI frameworks, techniques for retrieval-augmented generation (RAG) and context enrichment using behavioral data. Experience with Knowledge Graphs, SQL and data extraction from large-scale databases or web logs. Excellent problem-solving skills and the ability to translate complex data into clear, actionable insights. Strong communication and collaboration skills for cross-functional teamwork and stakeholder engagement. Advanced degree (Master’s or Ph.D.) in Computer Science, Statistics, Mathematics, Behavioral Science, or a related field. Nice to have Experience with web analytics tools and event tracking frameworks. Familiarity with behavioral science principles and their application in digital product design. Experience designing and analyzing online experiments (A/B/n testing). Knowledge of data privacy and ethical considerations in user data analysis. Experience with cloud platforms (GCP, AWS) and containerized deployments (Docker, Kubernetes). Benefits This is a remote job. Work from anywhere! We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams. Additionally: Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated. Competitive salary Career growth opportunities Flexible paid time off Laptop reimbursement Ongoing training and development opportunities About our recruitment process We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story. You can expect up to 3 interviews. In some scenarios, we’re able to streamline the process to have minimal rounds. Director-level roles and above should expect a more thorough process, with multiple rounds of interviews. All roles require reference and background checks Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.

About Teramind Teramind is the leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization. With our comprehensive suite of solutions, organizations gain unprecedented visibility into user activities while enhancing security, optimizing productivity, and ensuring compliance. Trusted by Fortune 500 companies and businesses of all sizes across industries, our innovative platform helps organizations protect sensitive data, maximize workforce performance, and create safer, more efficient digital workplaces. Through real-time monitoring and advanced analytics, we enable businesses to safeguard their most sensitive information while optimizing employee productivity in both in-office and remote work environments. Our Core Values At Teramind, our values drive everything we do. We embrace innovation as a fundamental principle, constantly pushing boundaries to improve our products, streamline processes, and enhance customer experiences. We foster resourcefulness by empowering our team members with the autonomy and confidence to solve problems independently while providing collaborative support when needed. As a globally inclusive organization, we celebrate diversity and create an adaptable work culture where respect and collaboration thrive across our international teams. Above all, we are committed to excellence, delivering the highest quality in every aspect of our work and consistently exceeding expectations in service to our clients and each other. About the Role We're looking for a proactive Senior Python Engineer who will be instrumental in optimizing large-scale integrations with third-party systems. Your responsibilities go beyond coding, with a focus on enhancing application efficiency, speed, scalability, and adaptability. Collaboration with our business teams is essential, as we expect you to not only have technical expertise but also the ability to align your ideas with our business goals, ensuring that all development efforts support our overall objectives. Responsibilities Design, develop, and maintain backend systems using Python and associated technologies Create and maintain databases using SQL database technologies Write unit tests and conduct system testing to ensure code quality and reliability Optimize applications for maximum speed and scalability Stay up to date with emerging trends and technologies in software development, data processing, caching, cloud deployment, distributed computing, and API development Requirements 7+ years of commercial experience as a Python Engineer, with a strong focus on utilising FastAPI for building microservices and web architectures. Extensive experience in building and interacting with APIs, including REST, webhooks, websockets, and other related technologies. Experience with Docker or similar container management tooling Experience with Object Oriented Programming / Object-Oriented Design Patterns Experience with open-source tooling and frameworks Experience designing and building scalable solutions that leverage both relational and NoSQL databases An ability to maintain critical production software and build new production software from scratch Familiarity or willingness to learn concepts related to the deployment of ML models in a production environment Excellent written and oral communication skills and are comfortable working with a cross-functional, globally distributed team Benefits This is a remote job. Work from anywhere! We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams. Additionally: Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated. Competitive salary Career growth opportunities Flexible paid time off Laptop reimbursement Ongoing training and development opportunities About our recruitment process We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story. You can expect up to 3 interviews. In some scenarios, we’re able to streamline the process to have minimal rounds. Director-level roles and above should expect a more thorough process, with multiple rounds of interviews. All roles require reference and background checks Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.

About Teramind Teramind is the leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization. With our comprehensive suite of solutions, organizations gain unprecedented visibility into user activities while enhancing security, optimizing productivity, and ensuring compliance. Trusted by Fortune 500 companies and businesses of all sizes across industries, our innovative platform helps organizations protect sensitive data, maximize workforce performance, and create safer, more efficient digital workplaces. Through real-time monitoring and advanced analytics, we enable businesses to safeguard their most sensitive information while optimizing employee productivity in both in-office and remote work environments. Our Core Values At Teramind, our values drive everything we do. We embrace innovation as a fundamental principle, constantly pushing boundaries to improve our products, streamline processes, and enhance customer experiences. We foster resourcefulness by empowering our team members with the autonomy and confidence to solve problems independently while providing collaborative support when needed. As a globally inclusive organization, we celebrate diversity and create an adaptable work culture where respect and collaboration thrive across our international teams. Above all, we are committed to excellence, delivering the highest quality in every aspect of our work and consistently exceeding expectations in service to our clients and each other. About the Role As our AI Data Engineering Lead , you will be a pivotal figure in shaping and executing our AI/ML strategy. You will spearhead the design, development, and deployment of cutting-edge AI applications, with a strong focus on building data infrastructure to power Large Language Models (LLMs), agentic frameworks, and multi-agent systems. This role demands a blend of hands-on technical expertise, strategic thinking, and leadership to build and scale our AI capabilities on the Google Cloud Platform (GCP). You'll not only architect robust systems but also champion data engineering excellence and build and lead a team of talented AI engineers. What You’ll Do Architect & Build: Design scalable, AI-first data infrastructure on GCP (Vertex AI, BigQuery, Dataflow, Pub/Sub) to power LLMs and agentic systems. Pipeline Mastery: Develop high-performance, real-time data pipelines to process user behavior and drive ML systems. End-to-End AI Systems: Lead the design, development, and deployment of AI/LLM applications using LangChain, HuggingFace, AutoGen, and more. Operationalize ML: Build MLOps pipelines with robust CI/CD, monitoring, testing, and model evaluation — especially for LLM outputs. Drive Evaluation: Create frameworks to assess safety, performance, and quality of generative AI applications. Code & Lead: Write production-grade Python, contribute to core infrastructure, and raise the bar for technical excellence. Collaborate Strategically: Work with Product, AIML leadership, and cross-functional partners to align tech execution with company vision. Help us Grow the Team: Mentor and grow a team of AI engineers as we scale — help us build not just software, but a world-class engineering culture. Requirements 5+ years of experience in Software, Data, and/or ML engineering Expert in Python, with strong knowledge of data engineering tools, GCP (Vertex AI, Dataflow, BigQuery) , and AI pipelines Hands-on with CI/CD, model monitoring, and observability in ML systems. Experience launching production-grade GenAI systems, especially involving LLMs, agentic workflows, or multi-agent coordination. Familiarity with AI/LLM frameworks (Langchain, LlamaIndex, HuggingFace) and modern prompt engineering techniques. Bonus Points For Master's or PhD in CS, AI, ML, or related fields Experience with AWS, Azure, or other cloud AI stacks Experience with Graph databases (e.g., Neo4j) and proficiency in SQL and NoSQL databases Background in big data (Spark, Flink) or open-source AI contributions Understanding of responsible AI, ethics, and data governance Benefits This is a remote job. Work from anywhere! We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams. Additionally: Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated. Competitive salary Career growth opportunities Flexible paid time off Laptop reimbursement Ongoing training and development opportunities About our recruitment process We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story. You can expect up to 3 interviews. In some scenarios, we’re able to streamline the process to have minimal rounds. Director-level roles and above should expect a more thorough process, with multiple rounds of interviews. All roles require reference and background checks Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.

About Teramind Teramind is the leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization. With our comprehensive suite of solutions, organizations gain unprecedented visibility into user activities while enhancing security, optimizing productivity, and ensuring compliance. Trusted by Fortune 500 companies and businesses of all sizes across industries, our innovative platform helps organizations protect sensitive data, maximize workforce performance, and create safer, more efficient digital workplaces. Through real-time monitoring and advanced analytics, we enable businesses to safeguard their most sensitive information while optimizing employee productivity in both in-office and remote work environments. Our Core Values At Teramind, our values drive everything we do. We embrace innovation as a fundamental principle, constantly pushing boundaries to improve our products, streamline processes, and enhance customer experiences. We foster resourcefulness by empowering our team members with the autonomy and confidence to solve problems independently while providing collaborative support when needed. As a globally inclusive organization, we celebrate diversity and create an adaptable work culture where respect and collaboration thrive across our international teams. Above all, we are committed to excellence, delivering the highest quality in every aspect of our work and consistently exceeding expectations in service to our clients and each other. This is a Senior C++ Developer with strong macOS experience (Objective-C). Responsibilities Implement high-quality software security and data protection solutions Research and suggest the best way to implement business requirements Identify improvements in existing architecture and legacy code to continuously refine and evolve the product Enhance software delivery and quality throughout the entire software development cycle Manage any issues that may arise and drive resolutions throughout the development process Collaborate with Support engineers to analyze and troubleshoot software problems reported Work with other team members and technical leads effectively and with minimal supervision Requirements 5+ yrs experience with C++11 or newer on macOS 3+ yrs experience with Objective-C Strong proficiency with Boost libraries Clean code experience Understanding fundamental design principles behind scalable applications Unit tests/integration tests experience Proficient knowledge of GIT Excellent interpersonal skills Highly organized with precise attention to detail Ability to work well with others in a fast-paced, dynamic environment Desire to learn and adapt to new requirements Advanced spoken and written English Very nice to have Low-level OS interface experience Qt framework knowledge Swift experience Networking Programming Experience (TCP, UDP, HTTP, HTTPS) Drivers development experience System Extensions development experience Development or usage of MDM solutions Experience working with and deploying SaaS application, Docker Benefits This is a remote job. Work from anywhere! We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams. Additionally: Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated. Competitive salary Career growth opportunities Flexible paid time off Laptop reimbursement Ongoing training and development opportunities About our recruitment process We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story. You can expect up to 3 interviews. In some scenarios, we’re able to streamline the process to have minimal rounds. Director-level roles and above should expect a more thorough process, with multiple rounds of interviews. All roles require reference and background checks Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.

About Teramind Teramind is the leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization. With our comprehensive suite of solutions, organizations gain unprecedented visibility into user activities while enhancing security, optimizing productivity, and ensuring compliance. Trusted by Fortune 500 companies and businesses of all sizes across industries, our innovative platform helps organizations protect sensitive data, maximize workforce performance, and create safer, more efficient digital workplaces. Through real-time monitoring and advanced analytics, we enable businesses to safeguard their most sensitive information while optimizing employee productivity in both in-office and remote work environments. Our Core Values At Teramind, our values drive everything we do. We embrace innovation as a fundamental principle, constantly pushing boundaries to improve our products, streamline processes, and enhance customer experiences. We foster resourcefulness by empowering our team members with the autonomy and confidence to solve problems independently while providing collaborative support when needed. As a globally inclusive organization, we celebrate diversity and create an adaptable work culture where respect and collaboration thrive across our international teams. Above all, we are committed to excellence, delivering the highest quality in every aspect of our work and consistently exceeding expectations in service to our clients and each other. About the Role As a Customer Success Manager for our SMB accounts , you will be responsible for building and nurturing relationships with our small and medium-sized customers. Your focus will be on ensuring they achieve success with our platform by driving product adoption, identifying opportunities for growth, and mitigating risk. You will work with many accounts to proactively manage customer health, retention, and adoption. Responsibilities Serve as the primary point of contact for SMB customers, developing strong relationships and becoming a trusted advisor Guide new SMB customers through onboarding, ensuring they are set up for success and realize value as quickly as possible Drive product adoption and utilization by understanding customer goals, sharing best practices, and aligning product capabilities with business objectives Provide proactive and responsive support, addressing customer inquiries, helping troubleshoot issues, and collaborating with internal teams Leverage and contribute to Customer Success playbooks and processes to ensure consistent and scalable service across the SMB base Collect feedback and share insights with internal teams to influence product development and improve customer experiences Own the customer renewal process by proactively identifying and mitigating risks, managing renewal conversations, and ensuring high customer satisfaction and retention Identify opportunities for upsell and cross-sell within assigned customer accounts and work with Account managers to close the deal Monitor and analyze key metrics related to customer health, taking action on potential risks or areas of improvement Regularly engage with assigned customers, providing insights into their usage, demonstrating ROI, and aligning with future goals Deliver customer training sessions and enablement resources to ensure ongoing product success Maintaining the CRM up to date and completed Monitor, measure, and improve leading indicators of customer relationship health such as product use, engagement, NPS, and Customer Satisfaction Requirements 2+ years in a B2B customer-facing role, preferably in Customer Success or Account Management Proven ability to manage a large volume of customer accounts while maintaining a high level of service and engagement Proven experience with HubSpot, showcasing strong CRM skills to manage customer relationships and optimize marketing Experience with ChurnZero to monitor engagement, analyze churn metrics, and enhance customer retention Ability to analyze customer data, identify trends, and take action to improve customer outcomes Experience with subscription renewal management Extreme attention to detail, time management and organizational skills Effective communication and teamwork skills Willingness to roll up your sleeves and understand the finer technical points of the product Ability to have high-stakes conversations with a variety of stakeholders Outstanding proficiency in both spoken and written English Experience in the cybersecurity industry is a plus Benefits This is a remote job. Work from anywhere! We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams. Additionally: Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated. Competitive salary Career growth opportunities Flexible paid time off Laptop reimbursement Ongoing training and development opportunities About our recruitment process We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story. You can expect up to 3 interviews. In some scenarios, we’re able to streamline the process to have minimal rounds. Director-level roles and above should expect a more thorough process, with multiple rounds of interviews. All roles require reference and background checks Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.