54 Lex Jobs

AWS Cloud platform and services with Solution architect,working on the design, development and deployment of contact center solutions,Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex

Job Title - Amazon Connect + Level 7 (Manager) + Entity (S&C GN) Management Level: Level 7 - Manager Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Pinpoint, Transcribe, Comprehend Job Summary The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles & Responsibilities : Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation Business Development :Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects Market Unit Development :Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required People Development: Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team. Project Delivery: Lead a team of contact center transformation consultants and engage with the client and implementation team:for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities Provide best practices guidance and implement approach based on industry or process benchmarks Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Lead practice-specific initiatives including creating points of view, creating reusable assets in contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Professional & Technical Skills : Seasoned techno-functional professional with significant experience working on a large- scale business / operational transformation project Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Strong program management / people management skills Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 8 years of experience in delivering software as a service or platform as a service projects related (pref. a mix of cloud and on-premise contact center platforms) Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe Experience in taking a lead role for building contact center applications that have been successfully delivered to customers Additional Information : An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: About Our Company | Accenture Qualification Experience: Minimum 10 year(s) of experience is required Educational Qualification: BE/B Tech/ M Tech/MBA from a Tier 1 or Tier 2 institute

Design and Implement Artificial Intelligence and Data Science solutions on Cloud at enterprise scale. Contextual understanding of customer requirements with visions, strategies, and roadmaps for implementation. Collaboration with solution architects, business analysts and partner architects/stakeholders in Global Delivery model for AI Solution development. Play a key role in defining AI architecture and selecting appropriate technologies from a pool of open-source and commercial offerings. Select cloud, on-premises or hybrid deployment models, and ensure new tools are well-integrated with existing data management and analytics tools. Audit AI tools and practices across data, models and software engineering with a focus on continuous improvement Understand the workflow and pipeline architectures of ML and Deep Learning workloads. Data science and advanced analytics, including knowledge of advanced analytics tools (such as SAS, R and Python) along with applied mathematics, ML and Deep Learning frameworks (such as TensorFlow) and ML techniques (such as random forest and neural networks). Hands-on programming skill on at least one language C#.net or node.js or python. Expert on Cloud competencies on Artificial Intelligence and Machine Learning PaaS components. Contextual Conversation design (Azure BOT service/Amazon Lex/ Google Dialog flow) for personalized and humanized interaction with end user for complex business cases. Natural Language Processing model design, training and publishing for multiple languages. Custom Speech model Speech-to-text and Voice synthesis calibrated for language, accent, pitch, tone, noise and business vocab. Computer vision OCR, Face Recognition, Custom model for Object detection and classifications. Document/Form Entity Extraction. Cognitive Search on heterogeneous unstructured data. Enterprise Channel Integration for AI. Deployment and publish for AI and ML services with ACR, ACI, Docker, Azure Kubernetes. Azure/ AWS/ GCP/ Watson certifications on AI & Data Science like AI 102, DP 100. Exp In Years Subscribe for more info Join the Insightful Webinar on AI-Driven Property Underwriting.

We re looking for an experienced Amazon Connect Expert to join our team and help design, configuration, and integration of advanced contact center solutions using Amazon Connect- The ideal candidate has deep technical knowledge of Amazon Connect and its ecosystem, and is skilled in creating comprehensive documentation, including user-friendly step-by-step guides for end users and technical teams- You ll play a key role in helping us build modern, scalable, and efficient customer service experiences that integrate seamlessly with internal systems and third-party platforms- Primary responsibilities will include: Amazon Connect Architecture Configuration Designing, configuring, and maintaining Amazon Connect environments, including contact flows, routing profiles, hours of operation, and agent experience Building and optimizing Lex bots, Lambda functions, and Amazon Connect Tasks Integration Automation Integrating Amazon Connect with CRMs (e-g-, Salesforce, HubSpot), ticketing platforms (e-g-, ServiceNow, Zendesk), and internal tools via APIs, AWS Lambda, EventBridge , S3, DynamoDB, etc Developing automation scripts and workflows to streamline operations and reduce manual work Documentation Guides Creating step-by-step guides, user manuals, knowledge base articles, and training materials for various stakeholders (agents, supervisors, developers) Maintaining documentation for architecture diagrams, integration patterns, and deployment processes Project Leadership Support Leading or collaborating on the implementation of new contact center features and migrations Troubleshooting issues, monitoring performance, and ensuring high availability and compliance with SLAs Collaboration Enablement Working closely with business stakeholders, engineers, and IT teams to translate contact center needs into scalable Amazon Connect solutions Training and mentoring internal teams on best practices, configuration, and ongoing support The Candidate: Required skills/qualifications: E xperience with Amazon Connect , including complex setups and integrations (at least 3 year preferred) Deep understanding of AWS services commonly used with Connect (Lambda, S3, Lex, DynamoDB, CloudWatch, etc-) Hands-on experience integrating Amazon Connect with CRMs and third-party platforms Strong documentation skills ability to write clear, concise, and visually helpful step-by-step instructions Familiarity with contact center metrics, KPIs, and customer experience best practices Experience with scripting or coding in Python, JavaScript, or Node-js is a plus AWS certification (especially in Connect or Solutions Architect) is a plus Fluency in written and spoken English at CEF C1 level or above Preferred skills/qualifications: Experience with Amazon Connect Cases, Wisdom, Tasks, and Contact Lens Understanding of TCPA compliance and secure call handling UI/UX understanding for agent and customer interfaces Experience working in regulated industries (e-g-, healthcare, finance, Education)

Join us as a Machine Learning Engineer at Barclays, where you will spearhead the evolution of the digital landscape, driving innovation and excellence. Your role will involve harnessing cutting-edge technology to revolutionize digital offerings, ensuring unparalleled customer experiences. Working as part of a team of developers, you will be responsible for delivering the technology stack, utilizing strong analytical and problem-solving skills to understand business requirements and deliver high-quality solutions. As a Machine Learning Engineer at Barclays, you should have experience with key technologies such as AWS, Lex, Connect, Python, GenAI & LLM. Additionally, knowledge of DevOps and RAG is highly valued. You may also be assessed on critical skills essential for success in the role, including risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. This role is based out of Pune. **Purpose of the Role:** The purpose of this role is to design, develop, and enhance software using various engineering methodologies to provide business, platform, and technology capabilities for customers and colleagues at Barclays. **Accountabilities:** - Develop and deliver high-quality software solutions using industry-aligned programming languages, frameworks, and tools. Ensure that the code is scalable, maintainable, and optimized for performance. - Collaborate cross-functionally with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration with business objectives. - Engage in collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. - Stay updated on industry technology trends and innovations, actively contributing to the organization's technology communities to foster technical excellence and growth. - Adhere to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. - Implement effective unit testing practices to ensure proper code design, readability, and reliability. **Analyst Expectations:** - Perform prescribed activities in a timely and high-standard manner to drive continuous improvement. - Demonstrate in-depth technical knowledge and experience in the assigned area of expertise. - Lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources. - For those in leadership roles, demonstrate LEAD behaviors: Listening and being authentic, Energizing and inspiring, Aligning across the enterprise, Developing others. - For individual contributors, develop technical expertise in the work area, acting as an advisor where necessary. - Collaborate with other functions and business areas, taking responsibility for end results of team operations and activities. - Escalate policy/procedure breaches appropriately and take ownership of embedding new policies/procedures for risk mitigation. - Advise and influence decision-making within the area of expertise, manage risk, and strengthen controls in the work you own or contribute to. - Maintain an understanding of how own sub-function integrates with the function, alongside knowledge of the organization's products, services, and processes. - Demonstrate an understanding of how areas coordinate and contribute to the organization's objectives. - Resolve problems by identifying and selecting solutions through applied technical experience, guided by precedents. - Guide and persuade team members, communicate complex/sensitive information, and act as a contact point for stakeholders outside the immediate function. All colleagues are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive.,

Position: Process Analyst / Discovery Analyst Experience Required : Minimum 7 years Key Responsibilities Support discovery initiatives for automation projects by gathering documentation, data, and analysis, under the guidance of the Discovery Lead. Collaborate with stakeholders to validate the accuracy and completeness of gathered information, and create artifacts such as current-state process maps and experience maps. Partner with business, technology, and analytics teams to identify, prioritize, and track automation opportunities from idea through execution. Facilitate cross-functional collaboration between business and technology stakeholders, ensuring clear communication and coordination. Assist in solution design and implementation, contributing to process improvements and automation initiatives. Drive automation initiatives end-to-end from opportunity identification and qualification to preparing detailed cost-benefit analyses (CBAs) and ensuring successful delivery. Contribute actively to the growth of the Intelligent Automation (IA) program, including participation in Proofs of Concept (POCs) and Proofs of Value (POVs) for new IA technologies. Skills Qualifications Certified in Lean Six Sigma Green Belt , Value Stream Mapping , and/or Process Mapping methodologies. Minimum of 2 years in Automation Analytics , including working knowledge of RPA tools (such as Blue Prism, UiPath, Automation Anywhere, or PEGA). Hands-on experience with OCR/ICR tools like ABBYY, Kofax, AWS Textract, or Vidado. Familiarity with NLP and chatbot analytics , including tools like Amazon Comprehend. Exposure to machine learning platforms (e.g. Amazon Lex, BigML, IBM Watson Studio) and data visualization tools (e.g. Tableau). Experience with process assessment using IA toolkits . Proven ability to collaborate within large, cross-functional teams aligned with strategic objectives. Strong analytical mindset with attention to detail, coupled with excellent verbal and written communication.

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 11 (Analyst) + Entity (S&C GN) Management Level: Level 11 - Analyst Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Experience: Minimum 2 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Analyst | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp: 2-5 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role: Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Blogs Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Capability Network | Accenture in One Word come and be a part of our team.QualificationYour experience counts! Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 2 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

About the role: The Sr Cognitive Developer/Engineer will develop a conversation service that combines machine learning, natural language understanding, and integrated dialog scripting tools to provide outstanding customer engagements across multiple channels. This includes but is not limited to monitoring interactions in the application to identify underperforming content and developing solutions that will improve and enhance the performance of the voice and messaging interactions. The Sr Cognitive Developer/Engineer will develop reporting that will be utilized to drive solutions that align with company goals and initiatives. What makes you a dream candidate? Design, development and tuning of customer facing AI applications. Identify training data for voice and text-based applications. Train and test custom speech language and acoustic models Control speech synthesis of text through Speech Synthesis Markup Language (SSML) customizations. Create custom word pronunciations through the use of phonetic symbols Collaborate with technical product team, product owners and stakeholders to deliver a product that meets business, cyber, compliance and privacy requirements Perform other duties as assigned Conform with all company policies and procedures Advanced knowledge of information technology systems Knowledge of security methodologies, policies, standards and best practices Advanced knowledge of conversational AI systems and Natural Language Understanding (NLU) Advanced knowledge of testing methodology of cognitive solutions Knowledge of building AI systems for SaaS applications Knowledge of pre-trained language models Knowledge of best practices in information technology governance and regulatory landscape for financial institutions Significant experience in large and complex business environment Advanced experience developing and deploying voice and text conversational flows for virtual agents or virtual assistants Experience with developing dialog interpreters Experience with conversational patterns, such as disambiguation, digressions, slot filling and question answering Advanced level experience with Java, JSON, NLP, Python, R Experience with Cognitive Intelligence technologies and frameworks/systems such as Node JS, Javascript Ability to work in cross-functional teams with product management, user experience and engineering teams Ability to train, educate and mentor team members in area of AI Systems and NLU Ability to challenge the status quo, be curious and dare to innovate Ability to exercise independent judgement and make sound, fact-based decisions Experience: Bachelors Degree in Computer Science or equivalent area of study required 0-2 years IBM Watson or similar technology experience required 2-4 years software engineer with focus in NLP/NLU Software experience required

Responsibilities Design, develop, and deploy scalable AI/ML solutions using AWS services such as Amazon Bedrock, SageMaker, Amazon Q, Amazon Lex, Amazon Connect, and Lambda. Implement and optimize large language model (LLM) applications using Amazon Bedrock, including prompt engineering, fine-tuning, and orchestration for specific business use cases. Build and maintain end-to-end machine learning pipelines using SageMaker for model training, tuning, deployment, and monitoring. Integrate conversational AI and virtual assistants using Amazon Lex and Amazon Connect, with seamless user experiences and real-time inference. Leverage AWS Lambda for event-driven execution of model inference, data preprocessing, and microservices. Design and maintain scalable and secure data pipelines and AI workflows, ensuring efficient data flow to and from Redshift and other AWS data stores. Implement data ingestion, transformation, and model inference for structured and unstructured data using Python and AWS SDKs. Collaborate with data engineers and scientists to support development and deployment of ML models on AWS. Monitor AI/ML applications in production, ensuring optimal performance, low latency, and cost efficiency across all AI/ML services. Ensure implementation of AWS security best practices, including IAM policies, data encryption, and compliance with industry standards. Drive the integration of Amazon Q for enterprise AI-based assistance and automation across internal processes and systems. Participate in architecture reviews and recommend best-fit AWS AI/ML services for evolving business needs. Stay up to date with the latest advancements in AWS AI services, LLMs, and industry trends to inform technology strategy and innovation. Prepare documentation for ML pipelines, model performance reports, and system architecture. Qualifications we seek in you: Minimum Qualifications Proven hands-on experience with Amazon Bedrock, SageMaker, Lex, Connect, Lambda, and Redshift. Strong knowledge and application experience with Large Language Models (LLMs) and prompt engineering techniques. Experience building production-grade AI applications using AWS AI or other generative AI services. Solid programming experience in Python for ML development, data processing, and automation. Proficiency in designing and deploying conversational AI/chatbot solutions using Lex and Connect. Experience with Redshift for data warehousing and analytics integration with ML solutions. Good understanding of AWS architecture, scalability, availability, and security best practices. Familiarity with AWS development, deployment, and monitoring tools (CloudWatch, CodePipeline, etc.). Strong understanding of MLOps practices including model versioning, CI/CD pipelines, and model monitoring. Strong communication and interpersonal skills to collaborate with cross-functional teams and stakeholders. Ability to troubleshoot performance bottlenecks and optimize cloud resources for cost-effectiveness Preferred Qualifications: AWS Certification in Machine Learning, Solutions Architect, or AI Services. Experience with other AI tools (e.g., Anthropic Claude, OpenAI APIs, or Hugging Face). Knowledge of streaming architectures and services like Kafka or Kinesis.

Job description Experian is looking for a skilled Machine Learning Engineer to join our team of machine learning engineers in the Personalization and AI Services division. The ideal candidate will have expertise in Python, AI, machine learning, and AWS. You will design, develop, and deploy machine learning models to drive personalized experiences and AI-driven services. This role involves providing GEN AI Product capabilities, including Large Language Models (LLM) as a service, Knowledge Management Systems, Market Insights APIs, and Predictive Analytics APIs. Key Responsibilities: Develop machine learning models and algorithms for personalized experiences and AI-driven services. Optimize machine learning pipelines using Python and relevant libraries (e.g., TensorFlow, PyTorch, scikit-learn). Deploy and manage models on AWS infrastructure. Provide GEN AI Product capabilities across teams, including LLM as a service, Knowledge Management Systems, Market Insights APIs, and Predictive Analytics APIs. Utilize AWS AI and ML services such as Amazon SageMaker, AWS Deep Learning AMIs, AWS Deep Learning Containers, AWS AI services (e.g., Amazon Rekognition, Amazon Comprehend, Amazon Lex), and Amazon Bedrock. Collaborate with data scientists, software engineers, and stakeholders to integrate solutions into production. Conduct data analysis and preprocessing to ensure high-quality input. Monitor and improve model performance based on feedback and new data. Stay updated with advancements in AI and machine learning technologies. About Experian Experience and Skills Qualifications AWS Machine learning Gen AI AWS Sagemaker AWS Bedrock Python Additional Information Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here

JPID DLTJP00044947 Skill Name Python + Groovy + Conversational AI No of Position 2 Work Location Client USI Skill Details Mandatory Skill: Python Groovy Conversational AI on Any platform (Dialogflow, Amazon Lex, Kore, Amelia, OneReach, Cognigy, etc) Good to have skill: Java Years of experience: Total - 10yrs Relevant - 5yrs to 6yrs Rounds of interview 2 Mode of interview (Virtual/ In-person) Virtual Work timing 11am to 8pm Work Mode (Remote/ On-site/ Hybrid) Hybrid

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, youll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. Youll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. Youll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. As an experienced technology professional, you will be responsible for: 1.Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs 2.Providing technical guidance and troubleshooting support throughout project delivery 3.Collaborating with stakeholders to gather requirements and propose effective migration strategies 4.Acting as a trusted advisor to customers on industry trends and emerging technologies 5.Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team About AWS: Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Mentorship & Career Growth Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there nothing we can t achieve in the cloud. Bachelor s degree required 10+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc. Hands-on technical practitioner and individual contributor Hands-on experience working on the design, development and deployment of contact center solutions at scale 10+ years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment, particularly building application integration capabilities for CRM/ WFM platforms Familiarity with Amazon Connect capabilities, benefits, and required deployment skills. Responsibility for designing, implementing and operating contact centers or telecommunication infrastructures within an enterprise environment Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure. Experience implementing and optimizing AI-powered customer service solutions Experience with AI/ML technologies in contact center applications, including Natural Language Understanding (NLU), Natural Language Processing (NLP), prompt engineering, large language model implementation, chatbot development and optimization, and AI/ML model training and fine-tuning Serverless development experience including complex integrations with Amazon Lex, Lambda, Kinesis, Dynamo DB, Bedrock and 3rd party AI services Software Development / DevOps experience with integrating contact center platforms, CRMs, and WFMs

Role : Junior Developer Amazon Connect Tech Lead with 3 -5 years experience. Experience with Amazon Connect (Contact flows, queues, routing profile, agent hierarchies) Integration experience with Salesforce (Service Cloud Voice) Hands-on with AWS services AWS Lambda (for backend logic) Programming language Java or Python Amazon Lex (Voice/chat bots) CloudWatch IAM Proficiency in programming scripting Java Script, Nodejs Familiarity with CICD pipelines DevOps and infrastructure as code Terraform CloudFormation Solid experience in REST APIs and integration frameworks. Experience working in Agile Scrum environments Experience in Automating deployments of contact centre setup using CI/CD pipelines or Terraform If you are interested kindly share your resume to the email id mentioned below. shri.lakshmi@cielhr.com

As a AWS Developer, you will be responsible for the ongoing development of our Amazon Connect platform with 4000+ users. You will have a record of success in improving processes and adoption using the platform, working closely with leaders, business units, and subject matter experts to identify, configure, and deploy new business processes. This includes, but is not limited to: sales, support, marketing and corporate. As a AWS Developer, you will also have a deep understanding and grasp for executing on the day-to-day configuration, support, maintenance, and improvement of our platform. Essential Functions: Deliver configurations based on specifications to meet product requirements Collaborate with our architects and analysts to configure and integrate components and third-party products, tools and solutions with the platform Identify and recommend solutions for application defects, determining root causes and minimizing the introduction of new defects Perform unit testing, code and configuration management activities, system development and providing guidance to team members Perform analysis, design, configuration, and implementation support for our platform Troubleshoot platform issues and drive exploration of options, recommending solutions and / or preparing discussion for escalation Study and implement new Amazon Connect features and capabilities in support of evolving business needs Identify and incorporate new user flows within the platform to optimize functionality Qualifications: EDUCATION: Post-secondary degree/diploma in business or computer science or an equivalent combination of training and experience. EXPERIENCE: 5-6 years experience delivering software, integration or platform engineering solutions following a SDLC Demonstrated experience using engineering practices to meet and measure functional and non-functional requirements as well as comply with security standards Expertise technical AWS experience building solutions in Amazon Connect Experience in AWS Amazon Connect, IAM, S3, Lamda, EC2, Cloudwatch, Cloudtrail, and Dynamo Proven ability to design and implement new processes and facilitate user adoption Solid understanding of at least one the following: Integrations and an understanding of API s Deployment tools such as Jenkins, GitLab, and other CICD tools Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity Strong understanding of AWS best practices and functionality Proven ability to develop and maintain collaborative business relationships Able to pivot and quickly change direction in response to changing priorities Experience coaching and mentoring technical practitioners Ability to communicate, verbally and in writing, complex concepts to a non-technical audience Working knowledge of Jira and Confluence an asset Experience working in financial services industry an asset Previous experience working in a SCRUM or agile environment preferred Excellent AWS knowledge along with Polly, Lex, Pinpoint, Chime and other AWS services around connect and a positive attitude/customer focused Knowledge of AI capabilities within the AWS platform, Experience working in Contact Center, AWS connect and Sales/Service console as agent desktop an asset REGISTRATIONS / LICENSES / CERTIFICATIONS: NA SKILLS/CHARACTERISTICS: Deliver configurations based on specifications to meet product requirements Collaborate with our architects and analysts to configure and integrate components and third-party products, tools and solutions with the platform Identify and recommend solutions for application defects, determining root causes and minimizing the introduction of new defects Perform unit testing, code and configuration management activities, system development and providing guidance to team members Perform analysis, design, configuration, and implementation support for our platform Troubleshoot platform issues and drive exploration of options, recommending solutions and / or preparing discussion for escalation Study and implement new Amazon Connect features and capabilities in support of evolving business needs Identify and incorporate new user flows within the platform to optimize functionality

company name=Apptad Technologies Pvt Ltd., industry=Employment Firms/Recruitment Services Firms, experience=5 to 10 , jd= Job Title:- Senior .Net Developer Job Location:- Hyderabad, Pune Job Type:- Full Time JD:- Required Qualifications — 5+ years of professional software development experience. — Post-secondary degree in computer science, software engineering or related discipline, or equivalent working experience. — Development of distributed applications with Microsoft technologiesC# .NET/Core, SQL Server, Entity Framework. — Deep expertise with microservices architectures and design patterns. — Cloud Native AWS experience with services such as Lambda, SQS, RDS/Aurora, S3, Lex, and Polly. — Mastery of both Windows and Linux environments and their use in the development and management of complex distributed systems architectures. — Git source code repository and continuous integration tools. — Proficient with debugging and profiling distributed systems. — Practiced UT and System Integration Test, with an agile and test-driven development mindset Preferred Qualifications — Strong programming experience in languages/frameworks outside of .NET, such as Java and Python. — Experience with additional database engines (MySQL, PostgreSQL) and languages(PL/SQL). , Title=Senior .Net Developer, ref=6566512

Design, develop, and deploy AI/ML-powered applications using AWS services such as SageMaker , Bedrock , Lambda , Comprehend , Rekognition , and Lex . Collaborate with business and technical stakeholders to identify impactful AI use cases and translate them into scalable technical solutions. Build and maintain robust workflows to support AI model training, testing, and deployment. Integrate AI/ML capabilities with existing enterprise systems and applications. Prototype and evaluate AI models using pre-trained services or by developing custom models. Ensure AI applications meet performance, reliability, security, and compliance standards. Stay current with industry trends, tools, and best practices in AI and cloud-native application development. Mentor internal teams and contribute to knowledge-sharing around AI tools, frameworks, and methodologies.

Job Title - Amazon Connect + Level 7 (Manager) + Entity (S&C GN) Management Level: 7-Manager Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must-have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: Basic knowledge of SEO principles, including keyword research and optimization Knowledge of digital ad platforms like Google Ads, Meta Ads, or LinkedIn Ads Familiarity with social media analytics tools to gauge campaign performance Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. We are seeking a Content Specialist to create high-quality, engaging, and SEO-optimized content across various channels, including blogs, social media, and marketing materials. This role involves editing, research, and content optimization to ensure clarity, accuracy, and brand consistency. You will collaborate with cross-functional teams, analyze content performance, and manage multiple projects while adhering to brand and compliance standards. Join our team of SONG who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. The Practice A Brief Sketch The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Content Creation: Develop high-quality, engaging, and SEO-optimized content for various channels, including websites, blogs, whitepapers, social media, email campaigns, and more Create thought leadership articles, case studies, and product-centric content that aligns with brand goals Create brochures and point of sales materials Editing and Proofreading: Edit and proofread content to ensure grammatical accuracy, clarity, and consistency with brand tone and style Review and refine user-facing content to meet high-quality standards and eliminate errors Research and Analysis: Perform thorough research on industry trends, topics, and competitors to deliver credible and relevant content Analyze content performance metrics to iterate and improve strategies for better engagement Collaboration: Work closely with marketing, design, and product teams to ensure alignment between content and overall campaign goals Partner with designers to create visually appealing and content-rich assets, such as infographics and presentations Content Optimization: Optimize web content for search engines (SEO) using targeted keywords, metadata, and link-building strategies Adapt and repurpose content for different formats and platforms to maximize reach and impact Project Management: Manage multiple content projects simultaneously, ensuring timely delivery while maintaining quality Stay flexible and efficient in a fast-paced, deadline-driven environment Compliance and Documentation: Ensure all content complies with legal and brand standards, including accessibility and regulatory requirements Maintain organized project files, style guides, and documentation for easy handoff and collaboration Bring your best skills forward to excel at the role: Content Writing & Editing SEO & Digital Marketing Research & Analytics Project Management & Collaboration Technical Proficiency (CMS, Analytics, Design Tools) Read about us. Blogs Your experience counts! Postgraduate or Graduate in Marketing/Advertising or BMM or Other Graduate Mass Media Degree Candidate with at least 3+ years of hands-on experience with content creation Must have skills: Content creation (including static & video assets) Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: Minimum 10 year(s) of experience is required Educational Qualification: MBA from a Tier 1 or Tier 2 institute

Responsibilities: Design, develop & test chatbots using Conversational AI, Dialogflow & Amazon Lex. Collaborate with cross-functional teams on bot integration & optimization. Here’s a tailored job description for a Conversational AI Developer with Analytics focus—perfect for roles that blend natural language tech with data-driven insights: Job Title: Conversational AI Developer & Analytics Specialist Job Summary We’re seeking a skilled developer to design, build, and optimize conversational AI systems—chatbots, voice assistants, and virtual agents—while leveraging analytics to enhance user experience and business outcomes. You’ll work at the intersection of AI, NLP, and data science to create intelligent, adaptive, and insightful conversational interfaces. Key Responsibilities Design and develop conversational agents using platforms like Dialogflow, Amazon Lex, Rasa, or Microsoft Bot Framework. Integrate AI solutions with backend systems, APIs, and databases. Implement NLP and NLU models to improve intent recognition and contextual understanding. Analyze user interaction data to identify trends, optimize flows, and improve engagement. Collaborate with UX designers, data scientists, and product managers to align AI behavior with user needs. Monitor and fine-tune bot performance using analytics dashboards and A/B testing. Ensure compliance with data privacy and ethical AI standards. Required Skills Proficiency in Python, JavaScript, or Node.js. Experience with NLP libraries (spaCy, NLTK) and ML frameworks (TensorFlow, PyTorch). Strong understanding of analytics tools (e.g., Google Analytics, Power BI, or custom dashboards). Familiarity with cloud platforms (AWS, Azure, GCP) and CI/CD pipelines. Excellent problem-solving and communication skills. Preferred Qualifications 2–5 years of experience in conversational AI or chatbot development. Background in data science or analytics. Experience with LLMs and prompt engineering is a plus. If you’d like, I can help you tailor this for a specific company or role—or even turn it into a compelling LinkedIn summary. Want to go that route?

Design, development and testing of chatbot solutions leveraging AWS Lex, Python, AWS Lambda, and AWS DynamoDB. Experience in building conversation flow. Collaborate with technical analyst / solution architects to assist with solution design. Take ownership and accountability beyond individual deliverables, always pushing the envelope in order to deliver awesome results for our Business stakeholders. Follow and promote best engineering practices like clean reusable code, Continuous Integration (CI), Test-Driven Development (TDD), Infrastructure as Code etc Provide technical software support, including investigation and qualification of bugs, interpreting procedure manuals, and maintaining accurate documentation Key Responsibilities Design, develop, and deploy solutions on Salesforce Data Cloud platform. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Build custom applications, integrations, and data pipelines using Salesforce Data Cloud tools and technologies. Develop and optimize data models to support business processes and reporting needs. Implement data governance and security best practices to ensure data integrity and compliance. Perform troubleshooting, debugging, and performance tuning of Salesforce Data Cloud solutions. Stay current with Salesforce Data Cloud updates, best practices, and industry trends. Provide technical guidance and support to other team members and end-users. Document solution designs, configurations, and customizations.

We are seeking an experienced Lex Voice Bot Developer to design, build, and maintain intelligent voice bots using Amazon Lex and AWS services. The ideal candidate will have strong experience with voice interaction design, cloud integration, and delivering natural language solutions. Responsibilities Experience in building and deploying voice bots using Amazon Lex, AWS Lambda, and API Gateway. Design conversational flows with intents, slots, and utterances. Integrate bots with APIs, databases, and backend systems. Optimize performance using CloudWatch, logging, and analytics tools. Collaborate with UX teams to create effective voice user experiences. Manage production deployments and ensure bot scalability and reliability. Ensure all solutions follow security, privacy, and compliance standards. 3+ years of strong hands-on experience with Amazon Lex and AWS Lambda. Solid understanding of NLP/NLU, conversation design, and voice UX. Proficiency in Python, Node.js, or JavaScript. Experience integrating with REST APIs, databases, and backend services. Familiarity with Amazon Connect and telephony integration. Knowledge of ASR (Automatic Speech Recognition) and TTS (Text-to-Speech). Experience with CI/CD pipelines and Infrastructure as Code (e.g., CloudFormation or Terraform). Strong debugging, logging, and bot performance tuning skills. Nice to have: Experience with Amazon Connect, Google Dialogflow, or Nuance. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Job Summary We are seeking an experienced Amazon Connect Architect with 12 to 15 years of experience to design, develop and implement scalable and reliable cloud-based contact center solutions using Amazon Connect and AWS ecosystem services You will play a key role in translating business needs into technical solutions and lead implementation across clients or business units Key Responsibilities Architect and design contact center solutions using Amazon Connect and AWS services like Lambda Lex DynamoDB S3 and CloudWatch Lead the endtoend implementation and configuration of Amazon Connect Integrate Amazon Connect with CRMs, Salesforce, ServiceNow etc, ticketing systems, and third-party tools Define call flows IVR designs, routing profiles and queue configurations Implement Contact Lens realtime metrics and historical reporting Collaborate with cross-functional teams, developers, business analysts project managers Create technical documentation diagrams and handoff materials Stay updated on AWS best practices and new Amazon Connect features Provide technical leadership and mentorship to development support teams Required Skills Proven experience designing and deploying Amazon Connect solutions Strong hands-on knowledge of AWS Lambda, IAM, S3, DynamoDB, Kinesis, and CloudFormation Experience with Amazon Lex and AIML for voice bots Proficiency in programming scripting JavaScript, Node.js Familiarity with CRM integrations especially Salesforce Service Cloud Voice Understanding of telephony concepts SIP DID ACD IVR CTI Experience with CICD pipelines and version control Git Strong documentation and communication skills Preferred Skills AWS Certified Solutions Architect or Amazon Connect accreditation

Design, develop, and deploy AWS Connect solutions for CIVR (Interactive Voice Response), Chatbots (Lex), omnichannel routing, and reporting . Architect scalable contact center solutions leveraging AWS Connect, Lambda, DynamoDB, S3, Kinesis, and CloudWatch . Implement AI/ML-driven chatbots using Amazon Lex with seamless integration into Connect flows. Develop real-time and historical reporting using Amazon Connect Analytics, QuickSight, or third-party tools . Optimize CCP (Contact Control Panel) , CRM integrations (Salesforce, Zendesk), and agent productivity tools . Ensure high availability, security, and compliance (HIPAA, GDPR, PCI) for AWS Connect deployments. Automate processes using AWS Step Functions, EventBridge, and SNS/SQS . Required Skills: AWS Connect (Call flows, Queues, Routing Profiles, Security Profiles) Amazon Lex (Chatbot design, NLP, Lambda integration) AWS Lambda (Python/Node.js) for IVR logic & backend integrations Contact Center Reporting (Connect Metrics, QuickSight, BI tools) APIs & Integrations (REST, Webhooks, Salesforce, ServiceNow) Infrastructure as Code (Terraform, CloudFormation) Nice to Have: AWS Certification ( Solutions Architect, Developer, or Connect Specialty ) Experience with GenAI for contact centers (Amazon Q, Bedrock) Knowledge of WFO tools (WFM, Recording, Quality Management) Design, develop, and deploy AWS Connect solutions for CIVR (Interactive Voice Response), Chatbots (Lex), omnichannel routing, and reporting . Architect scalable contact center solutions leveraging AWS Connect, Lambda, DynamoDB, S3, Kinesis, and CloudWatch . Implement AI/ML-driven chatbots using Amazon Lex with seamless integration into Connect flows. Develop real-time and historical reporting using Amazon Connect Analytics, QuickSight, or third-party tools . Optimize CCP (Contact Control Panel) , CRM integrations (Salesforce, Zendesk), and agent productivity tools . Ensure high availability, security, and compliance (HIPAA, GDPR, PCI) for AWS Connect deployments. Automate processes using AWS Step Functions, EventBridge, and SNS/SQS . Required Skills: AWS Connect (Call flows, Queues, Routing Profiles, Security Profiles) Amazon Lex (Chatbot design, NLP, Lambda integration) AWS Lambda (Python/Node.js) for IVR logic & backend integrations Contact Center Reporting (Connect Metrics, QuickSight, BI tools) APIs & Integrations (REST, Webhooks, Salesforce, ServiceNow) Infrastructure as Code (Terraform, CloudFormation) Nice to Have: AWS Certification ( Solutions Architect, Developer, or Connect Specialty ) Experience with GenAI for contact centers (Amazon Q, Bedrock) Knowledge of WFO tools (WFM, Recording, Quality Management)

Key Design, develop, and deploy AWS Connect solutions for CIVR (Interactive Voice Response), Chatbots (Lex), omnichannel routing, and reporting . Architect scalable contact center solutions leveraging AWS Connect, Lambda, DynamoDB, S3, Kinesis, and CloudWatch . Implement AI/ML-driven chatbots using Amazon Lex with seamless integration into Connect flows. Develop real-time and historical reporting using Amazon Connect Analytics, QuickSight, or third-party tools . Optimize CCP (Contact Control Panel) , CRM integrations (Salesforce, Zendesk), and agent productivity tools . Ensure high availability, security, and compliance (HIPAA, GDPR, PCI) for AWS Connect deployments. Automate processes using AWS Step Functions, EventBridge, and SNS/SQS . Required Skills: AWS Connect (Call flows, Queues, Routing Profiles, Security Profiles) Amazon Lex (Chatbot design, NLP, Lambda integration) AWS Lambda (Python/Node.js) for IVR logic & backend integrations Contact Center Reporting (Connect Metrics, QuickSight, BI tools) APIs & Integrations (REST, Webhooks, Salesforce, ServiceNow) Infrastructure as Code (Terraform, CloudFormation) Nice to Have: AWS Certification ( Solutions Architect, Developer, or Connect Specialty ) Experience with GenAI for contact centers (Amazon Q, Bedrock) Knowledge of WFO tools (WFM, Recording, Quality Management) Key Design, develop, and deploy AWS Connect solutions for CIVR (Interactive Voice Response), Chatbots (Lex), omnichannel routing, and reporting . Architect scalable contact center solutions leveraging AWS Connect, Lambda, DynamoDB, S3, Kinesis, and CloudWatch . Implement AI/ML-driven chatbots using Amazon Lex with seamless integration into Connect flows. Develop real-time and historical reporting using Amazon Connect Analytics, QuickSight, or third-party tools . Optimize CCP (Contact Control Panel) , CRM integrations (Salesforce, Zendesk), and agent productivity tools . Ensure high availability, security, and compliance (HIPAA, GDPR, PCI) for AWS Connect deployments. Automate processes using AWS Step Functions, EventBridge, and SNS/SQS . Required Skills: AWS Connect (Call flows, Queues, Routing Profiles, Security Profiles) Amazon Lex (Chatbot design, NLP, Lambda integration) AWS Lambda (Python/Node.js) for IVR logic & backend integrations Contact Center Reporting (Connect Metrics, QuickSight, BI tools) APIs & Integrations (REST, Webhooks, Salesforce, ServiceNow) Infrastructure as Code (Terraform, CloudFormation) Nice to Have: AWS Certification ( Solutions Architect, Developer, or Connect Specialty ) Experience with GenAI for contact centers (Amazon Q, Bedrock) Knowledge of WFO tools (WFM, Recording, Quality Management)

The Strategy & Consulting Global Network Song Practice | Cloud Job Title - Amazon Connect + Level 9 (Consultant) + Entity (S&C GN) Management Level: Level 9 - Consultant Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center, Contact Center Transformation Good to have skills: AWS Lambda and Lex bots, Amazon Connect, Customer Experience Experience: Minimum 4 year(s) of experience is required Educational Qualification: MBA from a Tier 1 or Tier 2 institute Join our team of SONG who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Global Network SONG I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Consultant | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Practice A Brief Sketch The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across cloud contact center transformations. Ideate and execute on compelling design workshops for cloud contact center transformations Ability to stay upto market new technologies, perform research and provide strategic, goal-driven solutions for clients Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients issues Advise clients on industry best practices (when appropriate) Lead a team of contact center transformation consultants and engage with the client and implementation team:for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work on innovative assets, proof of concept, sales demos for Amazon Connect cloud contact center Support in responding to RFIs and RFPs on contact center transformations Bring your best skills forward to excel at the role: Apply best of breed digital practices- Deep-dive with solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Maximize experience in developing interactive models:Use relevant conversational platforms to design and apply interactive models Use deep understanding of customer-centric design processes:Apply working knowledge of customer-centered design, complemented with consulting experience Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract detail into larger patterns. Lead pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Ability to take new challenges and to be a passionate learner Read about us. Blogs Your experience counts! MBA from a tier 1 or tier 2 institute 4+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Solid experience developing interactive models using conversational platforms and deep understanding of customer-centered design processes with consulting experience (optional) Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Experience in taking a lead role for building contact center applications that have been successfully delivered to customers Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: www.accenture.com About Accenture Strategy & Consulting: https://www.accenture.com/in-en/careers Accenture Global Network Song | Accenture in One Word come and be a part of our team.Qualification Education Qualification (Mandatory ):Post Graduation in Business Management | Years of Exp: 4+ years