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Learning Manager, Sort Center, Sort Center L&D

Learning Manager, Sort Center, Sort Center L&D

Amazon

8 - 10 years

15 - 20 Lacs

Surat

Posted:1 month ago| Platform:

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Skills Required

MS Office suite Stakeholder Engagement Content management Leadership development Kaizen Training need analysis Scheduling Operations leadership Continuous improvement Programme implementation

Work Mode

Work from Office

Job Type

Full Time

Job Description

At Amazon, we are committed to delivering exceptional customer experiences, ensuring timely and high-quality order fulfillment. The Learning Manager, Sort Center plays a pivotal role in enhancing associate performance, developing operational leadership, and driving continuous improvement through structured learning programs. This role is responsible for coordinating and executing end-to-end training initiatives, ensuring seamless onboarding, skill development, and compliance for both associates and operational leaders within the SC. Training Program Implementation oDeploy network-standard training programs for associates, managers, and trainers, including training needs analysis, cross-training, and leadership development. oEnsure consistent execution of structured onboarding and upskilling programs aligned with Amazon s operational standards. Trainer Development & Deployment oOversee the development, scheduling, and performance of trainers, ensuring productivity and effectiveness in delivering learning programs. oProvide coaching, feedback, and guidance to trainers to ensure continuous skill enhancement. Operational Collaboration & Planning oPartner with Operations Managers & Leaders across all SCs in the network to identify skill gaps and align training schedules. oAct as a proactive partner with internal stakeholders to drive improvements in safety, quality, productivity, and customer experience metrics. Content Management & Compliance Tracking oManage and customize training content to meet hub-specific requirements while ensuring adherence to compliance standards. oTrack training completion and effectiveness, maintaining visibility on associate and leadership development progress. Facilitation & Stakeholder Engagement oLead workshops and hands-on training sessions for operational associates, ensuring compliance with Amazon policies and procedures. oWork closely with the Operational partners and cross-functional teams to address training needs and enhance workforce productivity. oOversee the development of facilitators and trainers, ensuring consistent delivery of learning programs. Performance Evaluation & Data-Driven Insights oEstablish metrics to evaluate training effectiveness, operational efficiency, and learning impact. oDrive continuous feedback loops, conduct learning assessments, and suggest improvements to optimize training impact. oProactively identify challenges in SC operations and implement learning-based solutions for problem resolution. oUtilize advanced Excel strategies to interpret data and propose actionable insights for continuous improvement initiatives. Bachelor s Degree from an accredited university or 2+ years of experience at Amazon 5+ years of relevant experience in training, learning & development, operations, or leadership roles Proven ability to coach, mentor, and deliver performance-related training Strong data analytics skills, including proficiency in advanced Excel strategies for interpreting operational insights Expertise in training facilitation, ensuring effective communication across diverse teams Proficiency in MS Office Suite, email, and general computer applications Demonstrated ability to prioritize, manage, and complete projects within tight deadlines Experience in goal setting and strategy development, aligning department objectives with broader organizational priorities Ability to effectively train and engage peers, hourly associates, and exempt personnel Master s Degree in a related field (Learning & Development, Operations, Business Management, etc.) Proven track record showing progression in Training/Learning Management over the last 5+ years in manufacturing, production, or distribution leadership roles Ability to adapt to fast-paced, dynamic environments, navigating ambiguity with confidence and agility Strong desire to thrive in a rapidly growing, evolving business landscape Experience in Kaizen and Continuous Improvement, driving operational efficiency through structured learning methodologies

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Software Development

Seattle WA

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Learning Manager, Sort Center, Sort Center L&D