Posted:2 hours ago|
Platform:
Work from Office
Full Time
Develop and deploy a best in class Service Quality framework to drive higher performance on key business metrics in revenue cycle management
Ensure standardization of Service Quality practices across the projects to drive measurable, repeatable and predictable operations
Manage, oversee and support Internal Staff Development, Quality Management and Organization Development
Promoting and Drive a culture of Quality Achievement and Performance Improvement throughout the Assigned Accounts
Enabling strong Data Driven Organization Model
Deployment of continuous improvement activities through Kaizen and Six Sigma Methodologies Effectively interact with Delivery Teams to maintain process adherence and help bringing improvements
Working with training, hiring and transition Teams to establish input quality requirements
Formulate and manage the development and implementation of Quality Goals.
Setting QA Compliance objectives and ensuring targets are achieved
Assessing the service delivery quality against customer requirements
Liaising with customers, auditors and internal delivery stakeholders to ensure the execution of corrective action compliance with customers specifications
Establishing standards of service for customers or clients
Graduate in any stream is a must, Graduate in Engineering / Post Graduation in Statistics / Mathematics would be preferred
Minimum 15+ years and above experience in AR, PP, Billing OR EV/BV would be preferred which includes a minimum 12+ years of experience in quality assurance and process improvement
Six Sigma Black Belt OR Master Black Belt certification would be preferred
Indihire Consultants
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