Posted:2 days ago|
Platform:
Work from Office
Full Time
The main responsibility is to act as a shield for the rest of the R&D team, stepping in first (but not as frontline support, first for R&D) and coordinating teams, leading investigation, and communication with all stakeholders, internal and external.
Participate in calls with support and customers to investigate and communicate on current fix plans and technical issues.
Manage dynamic backlog and help prioritize work for SCRUM teams working with PM.
Qualify Enhancement Requests and help prioritize with Product Management based on your experience and feedback.
Act as single point of contact for customer/support and collaborate with different SCRUM teams to find the adequate resources.
Collaborate with a worldwide team to hand over work and get help from many experts.
Debug the issues and provide fix/patches to customers.
Work with team of engineers guide and mentor them .
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