Lead Associate - Collections

The company, WNS (Holdings) Limited, is a leading Business Process Management (BPM) company with expertise in combining industry knowledge, technology, and analytics to create innovative solutions for clients across various industries. With a workforce of over 44,000 employees, WNS collaborates with clients in industries such as Travel, Insurance, Banking, Financial Services, Manufacturing, Retail, Shipping, Healthcare, and Utilities to drive digital transformation and operational excellence. In this role, you will be responsible for O2C Collection, with a good understanding of the Order to Cash cycle and experience in customer collection. Knowledge of the GETPAID tool would be beneficial. The key responsibilities include being the first point of contact for client engagement and escalation management, identifying and implementing improvement projects for process efficiencies, and maintaining accurate records of collection activities. As a part of the account management aspect, you will be expected to build and maintain professional relationships with clients, report issues, and ensure effective communication. Customer orientation is crucial, involving understanding client expectations, adhering to SLAs, resolving queries, and responding to customer feedback promptly and effectively. Accountability is a key trait for this role, where you should have clarity about expectations, measurable goals, and deliver accordingly. Collaboration and teamwork are essential, focusing on common organizational goals, conflict resolution, and proactive problem-solving within and between teams. Analytical thinking and problem-solving skills are required to identify anomalies, root causes of issues, propose solutions, and support process improvements. Strong communication skills, both verbal and written, are necessary for active participation in meetings, clear articulation of thoughts, attentive listening, and effective dialogue. Candidates for this role should have a background in B.Com, M.Com, or MBA Finance, and proficiency in SAP is mandatory. Overall, this position offers an opportunity to work in a dynamic environment, contributing to client satisfaction, process efficiencies, and collaborative teamwork within the organization.,