Work Mode: Hybrid / Remote / Onsite (as applicable)
Job Summary:
We are looking for a highly skilled and experienced ServiceNow Developer with over 7 years of hands-on expertise in developing and customizing solutions on the ServiceNow platform, with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. The ideal candidate will work closely with architects, product owners, and cross-functional teams to deliver high-quality ServiceNow solutions aligned with business needs.
Key Responsibilities:
Design, develop, and customize ServiceNow applications and modules, with a primary focus on ITSM (Incident, Change, Problem, Request, Knowledge) and ITOM (Discovery, CMDB, Event Management, Orchestration).
Create and configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Workflows.
Implement and manage ServiceNow Discovery, MID Servers, and CMDB health.
Develop integrations between ServiceNow and external systems using REST/SOAP APIs, IntegrationHub, and custom integrations.
Participate in gathering requirements, translating them into functional/technical specifications, and delivering robust solutions.
Optimize performance and scalability of ServiceNow instances.
Participate in testing, QA, and production deployment activities.
Create and maintain technical documentation for implementations and customizations.
Collaborate with platform architects and business stakeholders to ensure alignment with the overall ServiceNow roadmap.
Required Skills & Experience:
7+ years of hands-on experience in ServiceNow development and administration.
Strong experience in core ITSM modules and ITOM components like Discovery, CMDB, Event Management, Orchestration, and Service Mapping.
Proficient in JavaScript, Glide API, and Flow Designer.
Deep understanding of CMDB structure, data models, and dependency mapping.
Experience working with MID Servers, credentials management, and probes/sensors.
Expertise in building custom applications and configuring portal widgets (Service Portal).
Solid knowledge of Access Control Rules (ACLs), UI Policies, and Data Policies.
Experience with version upgrades, clone management, and patching activities.
Familiarity with Agile/Scrum development practices.
Preferred Qualifications:
ServiceNow Certified System Administrator (CSA) Mandatory
Certified Implementation Specialist (CIS) in ITSM or ITOM Preferred
Exposure to DevOps, App Engine, or SecOps is a plus
Experience working in large enterprise environments is desirable
Soft Skills:
Strong analytical and problem-solving skills
Excellent communication and interpersonal abilities
Ability to work both independently and as part of a team
Self-motivated with a passion for learning and growing in the ServiceNow ecosystem
Mandatory Skills: ServiceNow - IT Service Management.