5 Last Mile Jobs

Director of Operations Location: Hyderabad (Banjara Hills) Experience: 4+ years in high-growth, multi-site operations Reports to: COO Job Description Client needs a strategic, metrics-obsessed operator who can knit people, process and technology into one lean enginedelivering faster, cheaper and better service at scale. What you'll drive 1. Improve Ops KPIs ? Work on north-star KPIs like TAT, NPS, cost per order, workforce attrition 2. Slash waste and embed continuous improvement ? Map the end-to-end value stream from booking to report delivery; ? Champion automationdynamic routing, inventory planning, cost optimisation 3. Shape a high-performance organisation ? Directly lead Senior Managers across Home Service, Reports, Doctor Consultations, Pharmacy ? Keep teams aligned and accountable 4. Raise the customer bar ? Ensure we're driving more and more value and delight to our customers ? Work towards garnering and maintaining trust with patients 5. Make scale repeatable ? Codify the new-city launch playbook ? Lead high-volume expansions with zero service disruption Qualifications ? Scale pedigree: Operational leadership in a tech-enabled service (diagnostics, hyper-local delivery, e-commerce, health-tech) that scaled ? Metrics & analytical rigour: Fluent in Sheets; able to interrogate data, build models, and translate insights into daily rituals. ? Lean/Process mastery: Proven record compressing cycle times and slashing waste ? People leadership: Strong coaching mindset and succession-planning track record ? Cross-functional influence: Comfortable partnering with Product, Engineering, and Marketing to drive change ? Crisis calm & bias for action: Experience steering ops through rapid scale, unexpected surges, and live service incidents ? MBA is a plus

Decorpot is seeking a detail-oriented and proactive Operations Manager Last Mile to oversee the critical final phase of our interior projects. You'll be responsible for managing everything from delivery and installation to final handover, working closely with our IMOS (Installation and Move-Out Services) team. Your focus will be on ensuring timely, high-quality project completion, maximizing customer satisfaction, and driving process efficiency across all last-mile activities. Responsibilities Manage and supervise all last-mile operations , including ensuring site readiness, coordinating deliveries, overseeing installation processes, rectifying snags efficiently, and ensuring seamless project handover. Act as a key liaison between the central IMOS team and on-ground execution teams , ensuring complete alignment in project timelines, quality standards, and overall objectives. Plan and strategically allocate manpower, materials, and resources for installation activities across multiple project sites. Monitor day-to-day site operations , proactively identify and resolve bottlenecks, and escalate critical issues when required to maintain project flow. Track and report the progress of all last-mile tasks using appropriate project management tools, ensuring all activities are completed on time. Maintain close coordination with design, procurement, quality control, and warehouse teams to ensure seamless execution from start to finish. Ensure strict adherence to quality, safety, and compliance standards on-site for all operations. Conduct regular site audits , supervise subcontractors and installers, and ensure the timely closure of all snags. Maintain detailed documentation for all site handovers and post-installation services. Continuously evaluate and improve operational workflows to enhance overall customer experience and boost team productivity. Skills Strong project management and site coordination skills with a hands-on approach. Proficient in MS Office , project tracking tools (e.g., Trello, Asana, or custom ERP), and various reporting systems. Excellent communication, stakeholder management, and problem-solving abilities . In-depth knowledge of installation processes, material handling, and vendor coordination . Ability to manage multiple projects/sites simultaneously while maintaining high standards. Comfortable working in a fast-paced, client-focused environment with strict deadlines. Qualifications Bachelor's degree in Engineering, Interior Design, Construction Management, or a related field. 78 years of experience in interior fit-out, modular furniture, or project execution roles, preferably with a focus on last-mile or IMOS operations.

Decorpot is seeking a detail-oriented and proactive Operations Manager Last Mile to oversee the critical final phase of our interior projects. You'll be responsible for managing everything from delivery and installation to final handover, working closely with our IMOS (Installation and Move-Out Services) team. Your focus will be on ensuring timely, high-quality project completion, maximizing customer satisfaction, and driving process efficiency across all last-mile activities. Responsibilities Manage and supervise all last-mile operations , including ensuring site readiness, coordinating deliveries, overseeing installation processes, rectifying snags efficiently, and ensuring seamless project handover. Act as a key liaison between the central IMOS team and on-ground execution teams , ensuring complete alignment in project timelines, quality standards, and overall objectives. Plan and strategically allocate manpower, materials, and resources for installation activities across multiple project sites. Monitor day-to-day site operations , proactively identify and resolve bottlenecks, and escalate critical issues when required to maintain project flow. Track and report the progress of all last-mile tasks using appropriate project management tools, ensuring all activities are completed on time. Maintain close coordination with design, procurement, quality control, and warehouse teams to ensure seamless execution from start to finish. Ensure strict adherence to quality, safety, and compliance standards on-site for all operations. Conduct regular site audits , supervise subcontractors and installers, and ensure the timely closure of all snags. Maintain detailed documentation for all site handovers and post-installation services. Continuously evaluate and improve operational workflows to enhance overall customer experience and boost team productivity. Skills Strong project management and site coordination skills with a hands-on approach. Proficient in MS Office , project tracking tools (e.g., Trello, Asana, or custom ERP), and various reporting systems. Excellent communication, stakeholder management, and problem-solving abilities . In-depth knowledge of installation processes, material handling, and vendor coordination . Ability to manage multiple projects/sites simultaneously while maintaining high standards. Comfortable working in a fast-paced, client-focused environment with strict deadlines. Qualifications Bachelor's degree in Engineering, Interior Design, Construction Management, or a related field. 78 years of experience in interior fit-out, modular furniture, or project execution roles, preferably with a focus on last-mile or IMOS operations.

Key Responsibilities and Deliverables: Vehicle Sourcing: Procure all types of last-mile delivery vehicles, including sourcing from individual owners. Vendor Database Development: Build and maintain a comprehensive database of vendors to support operations. Customer Requirement Fulfillment: Ensure customer needs are met following company Standard Operating Procedures (SOPs). Operations Team Development: Lead and develop the operations team to enhance performance and efficiency. Branch P&L Management: Oversee and manage the Profit and Loss (P&L) for the branch's hyper local movements. Service Level Improvement: Implement strategies to enhance service levels and ensure commitment to performance. Timely MIS and Billing: Ensure Management Information System (MIS) reports and billing processes are completed accurately and on schedule. Essential Skills and Qualifications: Proven experience in sourcing vehicles from individual owners. Minimum of 8 years experience in logistics, supply chain, or a related field. Strong vendor management and negotiation skills. Ability to develop and lead a high-performing operations team. Proficiency in financial management, particularly in P&L oversight. Excellent organizational and problem-solving abilities. Familiarity with industry-standard SOPs and compliance requirements. Effective communication skills for customer and team interactions. Competency in using MIS tools and managing billing processes.

Purpose of the job: DGM, Operations Head Service centres We are seeking an experienced and hands-on Operations Head to lead and scale our nationwide network of third-party service centers. The role demands a strategic thinker with operational rigor who can streamline workflows, optimize service performance, build SOPs, and drive service level excellence. The ideal candidate will lead a team of on-roll and off-roll employees and act as the owner of the entire service center operations value chainfrom inbound material movement to final customer delivery. Roles & Responsibilities: Build and implement SOPs, KPIs, and SLAs across all service centers. Lead the expansion from 12 to 20 centers, ensuring smooth onboarding and standardization of services. Act as the central authority for all third-party service center contracts, compliance, and service audits. Lead a team of central planners and order coordinators for daily material movement and service planning. Coordinate with local service center staff to ensure operational alignment and on-ground issue resolution. Ensure zero downtime and maximum throughput at centers by proactively managing loading/unloading, slitting, cutting, and dispatching processes. Drive process standardization, layout efficiency, material flow, and cycle time reduction across service centers. Liaise with third-party inspection agency (SGS) to ensure quality checks, resolution of NCRs, and compliance to customer specs. Conduct periodic service audits and implement corrective actions. Collaborate closely with Sales, Procurement, Logistics, and Customer Service teams to enable seamless order fulfillment. Manage and govern third-party service providers with clear metrics and periodic performance reviews. Act as escalation point for major operational issues affecting customer experience. Key Performance Indicators (KPIs) TAT (Turnaround Time) per order On-Time, In-Full (OTIF) deliveries Service center uptime and productivity Complaints % and resolution TAT Vendor SLA adherence Operations cost per ton Who can apply: 1015 years of experience in managing warehouses, logistics operations, or central operations (preferred: b2b experience) Proven ability to manage third-party operations with high service intensity Proven experience in setting up and managing systems and processes in a multi-location environment. Strong knowledge of quality assurance, inventory management, and logistics. Ability to learn the nuances of steel industry, of coil processing (slitting, cutting, packaging) Hands-on approach with strategic execution ability Data-driven mindset with familiarity in ERP or SCM systems Excellent leadership, problem-solving, negotiation, communication, and team management skills Willingness to travel frequently across India Flexibility in switching from strategic to tactical and operational levels of thinking and working, specifically in strategy deployment Must have tolerance for a complex, ever-changing and dynamic work environment Ability to demonstrate good decision making in ambiguous circumstances