10 - 20 years
20 - 45 Lacs
Posted:2 weeks ago|
Platform:
On-site
Full Time
Director of Operations
Location: Hyderabad (Banjara Hills)
Experience: 4+ years in high-growth, multi-site operations
Reports to: COO
Job Description
Client needs a strategic, metrics-obsessed operator who can knit people, process and technology into one lean enginedelivering faster, cheaper and better service at scale.
What you'll drive
1. Improve Ops KPIs
? Work on north-star KPIs like TAT, NPS, cost per order, workforce attrition
2. Slash waste and embed continuous improvement
? Map the end-to-end value stream from booking to report delivery;
? Champion automationdynamic routing, inventory planning, cost optimisation
3. Shape a high-performance organisation
? Directly lead Senior Managers across Home Service, Reports, Doctor Consultations, Pharmacy
? Keep teams aligned and accountable
4. Raise the customer bar
? Ensure we're driving more and more value and delight to our customers
? Work towards garnering and maintaining trust with patients
5. Make scale repeatable
? Codify the new-city launch playbook
? Lead high-volume expansions with zero service disruption
Qualifications
? Scale pedigree: Operational leadership in a tech-enabled service (diagnostics, hyper-local delivery, e-commerce, health-tech) that scaled
? Metrics & analytical rigour: Fluent in Sheets; able to interrogate data, build models, and translate insights into daily rituals.
? Lean/Process mastery: Proven record compressing cycle times and slashing waste
? People leadership: Strong coaching mindset and succession-planning track record
? Cross-functional influence: Comfortable partnering with Product, Engineering, and Marketing to drive change
? Crisis calm & bias for action: Experience steering ops through rapid scale, unexpected surges, and live service incidents
? MBA is a plus
Kairos Technologies Private Limited
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