Laptop Service Engineer

Greetings,

At IT World, we take great pride in being a renowned retail establishment that specializes in the sales of highly-regarded brands, including HP, Samsung, and Ray-Ban for sunglasses. Since our establishment in June 2003, we have expanded to 88 retail stores, strategically situated in key locations across major cities like Bangalore, Coimbatore, Chennai, Hyderabad, Mysore, Mumbai and Pune.

Designation: Laptop Service Engineer

Experience: 0 to 2 Years

Responsibilities:

Customer Management

· Drive to customer locations using personal vehicle, by managing your own daily route to arrive in a timely manner based on customer issue.

· Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied

· Maintains quality service by establishing and enforcing organization standards.

Service Management

· Update and maintain assigned units as per manufacturer specifications

· Assess hardware and software malfunctions by means of diagnostic tools and customer input

· Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables

· TAT to be maintained in delivering units (TAT Timeline: Accessories/Spare replacement - Next Business Day, Motherboard service & replacement - 2Business Days). If not, on case to case basis approvals from reporting manager is mandatory

· Every unit received must be thoroughly examined & issues to be clearly mentioned in OBF, At the time of delivery quality check to be done before handing over to customer. And acknowledgement to be received from customer.

Review:

Review to be done on a Monthly basis by the Service Head, on the below mentioned criteria’s

· Online documentation of enquires

· Review on monthly achievement - target VS actuals

· Reduction in repeated escalation on the serviced units

· Reduced errors in quality check

· TAT in delivery of units

Reward:

Reward will be basis of above-mentioned review criteria.

Reward amount: 20% (10% + 10%) of gross salary

· Service Engineers on achievement of "Service target" will be eligible for 10 % on Gross Salary & on achievement of "store sales target" they will also be eligible for another 10% on Gross salary as their Incentive

Recognition:

· On consecutive achievement of all 4 quarter as specified in the review criteria. The person will be eligible for Yearly theme-based award.

Salary: INR 16000 to 19000

Location: T Nagar, Chennai

For details, Contact: 7299200722 – Hari HR (10:00 AM to 5:00 PM)

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹19,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus

Work Location: In person