The key requirement is to have an L2 team member who would be responsible for doing continuous platform and jobs monitoring. Working Hours : 9:30 am - 7:30 pm EST - including a 30-mins overlap window for handover before and after the shift Working Days : Wed - Sun This is a critical position as the majority of the issues reported during these times. Resources are required to: Cyclically monitor dashboards and logs. Review the jobs running status and raise alerts in case of issues. Raise messages and alerts in designated groups in case an issue is observed on a Dashboard. If an issue is reported on FreshService, pickup the ticket, review and reproduce, pickup evidence from dashboard and logs and open a Priority bridge including designated Development and DevOps team member all within the defined SLA.

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