Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Req ID: 324959 We are currently seeking a L1 Cloud Engineer to join our team in Bangalore, Karntaka (IN-KA), India (IN). Cloud Platform / Infrastructure Engineer - Grade 6 - At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience As an L1 cloud engineer, should have good understanding of cloud platform, networking, and storage principles with focus on Azure. Cloud administration, maintenance, and troubleshooting experience. Monitor cloud and infrastructure services to ensure uninterrupted operations. Monitor and manage support tickets during assigned shifts, ensuring timely and accurate resolution of issues. Respond to alerts and incidents, escalating to higher-level support as necessary. Able to provide shift hours support at L1 level Experience in updating KB articles and SOPs. Request additional information from clients, when necessary, to accurately diagnose and resolve issues. Acknowledge and analyse client emails to identify and understand issues. Provide clear guidance and relevant information to resolve first-level issues. Escalate complex issues to the internal L2 team and track the progress of these escalations to ensure prompt resolution. Well experienced in handling incident, service requests, change requests. Passion for delivering timely and outstanding customer service Great written and oral communication skills with internal and external customers Basic Qualifications 2+ years of overall operational experience 2+ years of Azure/AWS experience 2+ years of experience working in a diverse cloud support environment in a 24*7 production support model Preferred Certifications Azure Fundamentals AWS Cloud Practitioner Four Year BS/BA in Information Technology degree or equivalent experience
NTT DATA, Inc.
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