Key Accounts Manager

Organization:

• Website:

  www.printo.in.

• Role Type:

  Full time, On-Site. (No Remote/Hybrid)

• Location:

  Bengaluru, Karnataka

• Office Location:

  Printo Bomanahalli office - Printo Support Office

• Experience:

  2-5 Years

• Openings:

  2

About Us

Printo is Indias largest chain for Printing, Gifting and Merchandising with 30+ stores across major cities and a growing online presence. With over a million customers served, we aim to scale rapidly to achieve 1000 crore revenue and prepare for an IPO by 2026.

Role Overview

Key Responsibilities

1. Account Leadership & Relationship Building

• Serve as the dedicated point of contact for assigned corporate accounts, managing both sales opportunities and service excellence.
• Initiate outreach to senior executives (e.g., procurement, HR, marketing heads) to assess their requirements and pain points.
• Conduct regular review meetings to assess customer satisfaction, gather feedback, and explore partnership expansion.

2. Business Development

• Proactively identify and pursue new business within existing accounts and new corporate prospects.
• Introduce Printo’s range of services—from printed marketing collateral to corporate gifting and stationery—to decision-makers.
• Create and deliver well-structured, customized proposals that address each client’s specific needs.

3. Sales Execution & Target Achievement

• Drive the complete sales cycle—from lead generation and quoting to negotiation and closing—focusing on meeting and exceeding sales targets.
• Strategize pricing, terms, and service packages to optimize deal value for both the client and Printo.
• Maintain and expand the sales funnel to ensure healthy revenue growth.

4. Customer Experience & Service Excellence

• Ensure a smooth client journey by strictly adhering to operational processes and customer service standards.
• Act quickly to resolve any issues, keeping clients satisfied and reinforcing Printo’s reliability.
• Maintain detailed account records, communications, and follow-ups in CRM systems.

5. Cross-functional Collaboration

• Work closely with internal teams—production, operations, design, logistics—to ensure deliverables match client expectations.
• Advocate for clients internally, pushing for enhancements in Printo’s offerings and processes to improve long-term satisfaction.

Key Skills and Qualifications

• Experience: 3+ years in B2B or corporate sales with a proven track record in managing key accounts and closing large deals.
• Industry Fit: Prior experience in printing, gifting, merchandising or industrial product sales is a strong advantage.
• Education: Bachelor’s required; MBA or relevant postgraduate qualification preferred.

Core Skills:

• Communication—spoken and written—with the ability to present professionally and persuasively.
• Excellent personal etiquette and stakeholder management.
• Structured, process-oriented mindset with strong organizational and prioritization skills.
• Strategic sales acumen: funnel building, negotiation, and opportunity mapping.
• Resourcefulness, ownership, and effective problem-solving in demanding situations.
• Comfort navigating complex sales with multiple decision-makers and long sales cycles.

Why Join Us?

• Be part of India’s largest professional print-services retail chain, with 30+ stores in key metros
• Offer high-quality customized print and corporate gifting solutions to blue-chip clients like Google, Accenture, and PhonePe.
• Work in a dynamic, fast-paced environment where you'll get exposure to sales, operations, marketing, and printing technology.
• Contribute to Printo’s mission: making print ordering “easy” and putting smiles on customers’ faces at scale.
• Enjoy robust career growth opportunities with an organization on a rapid expansion trajectory.