Key Accounts Manager (Only from SaaS Based Industry)

Job Description

ROLE OVERVIEW Engage 360 is designed to revolutionize e-commerce marketing with cutting-edge data models, delivering superior ROAS and helping merchants achieve a remarkable 10x ROI. This industry-first omni-channel tool integrates WhatsApp, SMS, Email, and RCS, addressing recent restrictions on WhatsApp marketing communications. As an Enterprise Sales Specialist for Engage 360, you will play a pivotal role in driving revenue growth for this product by onboarding and building long-term relationships with key enterprise clients. Your primary responsibilities will include identifying and targeting high-value accounts, crafting tailored solutions to meet complex business needs, and negotiating strategic contracts. You will collaborate closely with cross-functional teams to deliver exceptional service and ensure client satisfaction. We are looking for motivated individuals who have a strong background in sales and marketing and are passionate about technology and e-commerce. Key Responsibilities : Client Relationship Management : Act as the primary point of contact for assigned high-value D2C brands; build long-term relationships and drive satisfaction. Account Growth : Identify upselling and cross-selling opportunities across Shiprockets suite of services (including logistics, marketing automation, retention, fulfillment). Business Strategy & Consulting : Understand the clients business models, pain points, and growth goals to offer tailored solutions and strategic support. Performance Tracking : Monitor key metrics (GMV, NPS, retention, activation) and work with internal teams to ensure delivery against SLAs. Stakeholder Coordination : Liaise with internal product, tech, operations, and marketing teams to resolve client issues and implement new solutions. Onboarding & Enablement : Oversee the smooth onboarding of new clients and provide training on Shiprocket’s platform and tools. Market Insights : Share customer feedback and market intelligence with internal teams to influence product development and service innovation. Interested folks can share CV at shweta.yadav@shiprocket.com or drop your CV here - https://forms.gle/EJfN5dXXt8dshoG78