Junior Executive

As a Sales Executive at Malabar Gold & Diamonds, your primary responsibility will be to achieve individual sales targets while implementing company strategies to increase store profits. You will warmly greet and assist customers, understanding their needs and guiding them to suitable products. Through engaging interactions and suggestive selling techniques, you will drive sales and maximize customer reach by also conducting remote selling activities. In addition to sales, you will prioritize selling to reduce aged stock levels while ensuring customer satisfaction. Cross-selling and promoting products to high net-worth individuals across all categories will be crucial. Handling customer queries and complaints effectively, you will provide exceptional customer service by educating them on benefits, Malabar Promises, and product details. Maintaining security protocols, you will pack products in front of CCTV cameras for online orders and conduct necessary quality checks for customer returns and old gold items. Your role will also involve gathering feedback for business improvement and accurately entering customer details post-purchase. Informing customers about special offers and enrolling them in schemes will be part of your duties, as well as managing customer orders through the OMS software. Daily stock counting, recording, and transferring stock to the locker with care will be essential, along with reporting sold stock to the section head for inventory maintenance. You will execute visual merchandising guidelines to maintain the quality and freshness of product displays, ensuring jewelry safety and promptly reporting any incidents. Generating customer leads, increasing footfall, and supporting store events and exhibitions will contribute to marketing efforts. Staying updated on competitor products and market trends, you will assist in below-the-line marketing activities. Adhering to company grooming standards and professionalism, you will follow standard operating procedures and cost-effective practices. Sales data reporting to Senior Management, acquiring knowledge in all store sections, seeking self-development opportunities, and identifying training needs for performance appraisals and mandatory programs will be integral to your role.,