Junior Desktop Support Engineer

Logixhealth

2 - 4 years

3 - 6 Lacs

Bengaluru

Posted:5 days ago| Platform:

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Skills Required

Desktop Support Ticketing Tools Troubleshooting IT Support Azure Vm Asset management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handling of tickets by troubleshooting, resolving and escalating to the next level within the timeline
Asset management
, ensure all IT Assets are tracked, Asset register is up to date.
Support for Non BAU activities and ongoing programs
Vendor coordination and follow-ups
Complete assigned activities and tasks on scheduled timeline
Updating all the trackers related to daily, weekly and monthly tasks
Granting access and troubleshooting HID access as and when it comes
Resolving CCTV NVR issues, checking weekly logs and recordings
Knowledge sharing within the department
Knowledge on
Azure Virtual Desktop
and Citrix client Environment.

REQUISITE SKILLS:

Knowledge in ticketing tool Que monitoring, Ticket assignment, report generation related to ticket ageing and other factors
Knowledge in
Active Directory
User creation, DL and Security groups creation, Modification in user details
Knowledge in Exchange for email ID creation, deletion, pst archiving, email forward and other requests.
Verbal and written communication skill.
Knowledge in file sharing.
Knowledge in HID, CCTV, Printers and hardware equipment's.
Knowledge in Citrix support.

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