Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Pune
>
Tata Communications
>
Jr Customer Service Executive - Network Operations & Support

Jr Customer Service Executive - Network Operations & Support

Tata Communications

0 - 2 years

2 - 4 Lacs

Pune

Posted:4 days ago| Platform:

Apply

Skills Required

switching customer service telecom switching technologies network operations eigrp rstp networking bgp routing vlan rip mpls closure customer handling french non voice process ospf stp customer support vtp routing protocols hsrp pm ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

This job Involvs rotational shifts and week offs

Shift Time 8:30 PMto 5:30 PM

5:30 PM to 2:30 AM

12:30 AM to 9:30 PM

HOlidays will be as per Canada (No regional holidays )

Time Zone : EST

Candidate must have

Responsibilities Customer Complaint Handling

Identification of customer on call
Understanding nature of the problem
Updating customer information in the database First Level Resolution
Fix known problems from KEDB
Temporary fix (when pre-installed backup is absent)
Activating network backup (when backup is already present)

Performance Management

Generation of overall PBX network performance statistics
Network monitoring
Fault and quality issues identification
Criticality based labeling
Alarm correlation o Alarm normalization

Trouble Ticket Management

Reactive Open / Update / Clear (e.g.: Problem resolved) / Close TT (On receiving customer confirmation)
Proactive Automated / Manual ticket generation
Proactive Automated / Manual Ticket prioritization
Reactive - Assign ticket to the correct team

Customer Communication

Communicate ETA / ETR
Status update of TT/ problem resolution
Confirmation of problem before TT closure Customer reporting (e.g.: RFO, incident report, action taken report

More Jobs at Tata Communications

Junior Customer Service Executive-Video Conferencing Specialist

Pune

1 - 2 yrs

INR 1 - 3 Lacs

Sr Manager - Global Travel & Mobility Services

Mumbai, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Wireless LAN Controller (WLC) L3 Specialist - Aruba

Pune

8 - 13 yrs

INR 8 - 16 Lacs

Manager Network Security- Cisco FTD & ASA

Pune

7 - 12 yrs

INR 7 - 16 Lacs

Data Science Engineer

Bengaluru

2 - 5 yrs

INR 14 - 19 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.