Java Full Stack Engineer - Cloud

Job Description

The role will be responsible for the operational health, deployment, and continuous improvement of applications within the Assurance stack. This role blends application support and operational engineering, ensuring high availability, proactive issue management, and efficient delivery across development, testing, and production environments. What You ll Do Experience: IT R2R AppOps Support Engineer role is to you will play a crucial role in ensuring the stability, reliability, scalability, and performance of our systems. Responsible for identifying, analyzing, and resolving complex issues within our connected API/microservice ecosystem. Strong problem-solving skills, domain knowledge, and technical expertise will be essential in maintaining the high-quality service we deliver to our customers This role is key to the success of the Customer Platforms function at Telstra and will be responsible and accountable for the following: Collaborate with cross-functional teams to ensure the reliability, availability, and performance of our systems. Design, implement, and manage scalable and automated solutions for infrastructure and application monitoring. Participate in on-call rotation to provide timely response and resolution to production incidents. Conduct post-incident reviews and contribute to incident documentation. Lead and facilitate problem management processes to identify, analyze, and resolve recurring incidents. Work closely with development and operations teams to address root causes and implement preventive measures. Solid experience in using Incident management tools like BMC Remedy Develop and maintain monitoring solutions to proactively identify potential issues before they impact the production environment. Utilize data analytics to identify trends and patterns for continuous improvement. Implement automation tools and frameworks to streamline repetitive tasks and enhance system reliability. Utilize tools such as Java, SRE, New Relic, Splunk, AWS knowledge, and scripting languages like Perl, Python, Ruby, VBScript, and PowerShell to perform operations triage and automate tasks. Required Skills: Bachelor s degree in computer science or a related engineering degree Minimum 5+ years of experience in telecom Service Assurance stack. Java, Nodejs, microservices, NoSQL AWS EC2, S3, Lambda, IAM, ECS, EKS, SQS, Kinesis Proven experience in problem management and incident triage. Strong knowledge of ITIL, SRE Practices Programming experience in java, python or any other scripting languages Experience working with AWS or similar cloud platforms Implementation experience of observability tooling (setup dashboards, write queries) - eg. New Relic, Splunk Excellent analytical and troubleshooting skills. Effective communication and coordination abilities. Desirable Skills: Experience in implementing Site Reliability Engineering (SRE) practices. Power BI: Familiarity with Power BI for data visualization and analysis. Microservices / API: Knowledge of microservices architecture and API design. Object-Oriented Programming (OOPs) / Declarative SQL: Understanding of OOPs concepts and declarative SQL for data manipulation. Excellent verbal and written communication skills Knowledge of XML, JSON and other data interchange formats. Knowledge of Java, HTML5, JQuery and other web technologies. Excellent communication, documentation and presentation skills What we offer Performance-related pay Access to thousands of learning programs so you can level-up Global presence across 22 countries; opportunities to work where we do business. Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births Up to 16 weeks paid paternity leave provided to the non-birthing partners Employees are entitled to 21 paid annual leaves per calendar year Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year Relocation support options across India, from junior to senior positions within the company Receive insurance benefits such as medical, accidental and life insurances