Java Application Support

Key Responsibilities:

Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation

Analyze and fix the environmental issues proactively by addressing the client queries by providing the required details on time

Prioritizing Defects with development and getting them scheduled appropriately

Proven financial services experience, Regulator Reporting but definitely in Capital Markets.

Manage and resolve critical incidents, ensuring minimal downtime and high customer satisfaction.

Continuously improve support processes, tools, and practices to enhance efficiency and effectiveness.

Collaborate withdevelopment, QA, and product teams to address escalated issues and contribute to application enhancements.

Experience in working both independently and in a team-oriented, collaborative environment is essential.

Strong oral and written communication and interpersonal skills are required as this role demands interacting with multiple locations and stakeholders

Strong interpersonal and client-facing skills.

Pro-active, highly motivated, and a strong team player

Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.

Rotational Shift across all global time zones(APAC, EMEA & AMER).

Eligibility

At least 3-5 years of experience in technical support or operations roles within the SaaS and cloud environments.

Hands-on experience in reading XML queries and building XML.

Experience with core AWS services such as EC2, S3, RDS, Lambda, CloudFormation, CloudWatch.

- Proficiency in Java programming for backend support.

- Familiarity with scripting using JavaScript or similar languages to create automation scripts and tools.

Experience with relational and non-relational databases such as PostgreSQL, MySQL, DynamoDB, etc.

Strong analytical and troubleshooting skills to handle complex technical issues

Preferrable

AWS Certified Cloud Practitioner