Java Application Support

Role & responsibilities Troubleshoot issues in production environments.Implement ITIL best practices, resulting in quicker more accurate service to the customers.Ensure Client SLAs are met - Manage deliverables for critical applications by working with Business users and understand the IT/business SLAsTroubleshoot Major Incidents, involving and engaging all necessary teams, create post mortems, and ensure closure of incidentRespond to user issues, working with the Development team or external support teams for the resolution.Perform ITIL Problem management process activities to remediate chronic problems.Contribute to and maintain support knowledge base.Monitor system for possible issues, performing system health checks as requiredWork closely with development & IT infrastructure teams to encoprate chekclist and validate the steps as part of maintenance activityMonitor production applications and environmentsDocument and maintain installation and operations procedures.Participate in deployment and configuration management activities.Coach or manage teams as applicableResearch issues to ensure service level agreements are met, and research application, data, and database related issuesCollaborate with Dev/L3s on incidents/issue triages and release/change review meetings as well as identify enhancements for application platform stabilization.Participate in the 24x7 support coverage as needed Preferred candidate profile