ITS_Senior Associate

The German Linguistics Specialist with IT Technical Support will play a crucial role in bridging the gap between language expertise and technical support. This position requires a deep understanding of the German language, linguistics, and the ability to provide high-quality technical support to our clients and internal teams. Key Responsibilities Linguistic Support: Provide expert linguistic support for German language projects, including translation, localization, and content creation. Review and edit German language content to ensure accuracy, consistency, and cultural relevance. Collaborate with cross-functional teams to develop and maintain language resources, glossaries, and style guides. Tasks Manage and resolve incidents, including complex hardware, software, and network issues. Offer first-line technical support to German-speaking clients and internal users, resolving IT-related issues promptly and efficiently. Conduct detailed diagnostics to identify and resolve root causes of recurring or complex problems. Resolve advanced Windows operating system issues, including system crashes, blue screens, and software conflicts. User access administration Providing access to users as per the process defined Maintenance of Active Directory security groups for managing access permission on file shares Managing MS-Exchange email distribution lists Providing/Removing access to engineering tools Ticket handling through SMT (Remedy) or any ticketing tool documentation System Administration: Manage and troubleshoot issues related to Windows Server, including Active Directory, DNS, DHCP, and Group Policy. Perform advanced tasks such as system imaging, software deployment, and virtual machine management. Oversee backup and recovery procedures to ensure data integrity and availability. Implement and manage security measures, including antivirus, patch management, and encryption. Documentation and Reporting: Maintain thorough documentation of technical issues, resolutions, and procedures for future reference. Generate reports on incident trends, system performance, and user satisfaction to identify areas for improvement. Collaborate with Level 1 support and other IT teams to improve overall service delivery. Preferred -Relevant certifications such as MCP, ITIL concepts Experience with translation and localization tools.