398 Itom Jobs - Page 16

1. Solution Design 2. Configuration and Customization: 3. Integration: 4. Workflow Automation:

JD for Service Now HRSD Solution Architect : 1. Key Responsibilities: 2. Platform Configuration: Set up new functionalities related to HR case management, knowledge management, dashboards, and employee journey workflows. 3. Data Migration: Migrate data from existing HR platforms (e.g., Salesforce) to ServiceNow. 4. Integration: Build integrations between ServiceNow and other platforms such as Workday, Oracle, and various learning management systems. 5. Security Maintenance: Ensure the security and access controls of the platform. 6. Roadmap Management: Own and manage the ongoing ServiceNow HR Service Delivery product roadmaps and architecture. 7. Collaboration: Work closely with HR leaders and other stakeholders to design solutions that meet enterprise needs. 8. Mentorship: Mentor less experienced team members and contribute to the overall development of the organization. Qualifications: 1. Certification: ServiceNow HR Service Delivery (HRSD) certification and/or previous experience implementing HRSD solutions. 2. Experience: Minimum of Ten years of related work experience, with at least 6-7 years in a technology architect role. 3. Technical Skills: Hands-on experience with ITIL process implementation, HR table structure, application scoping, and modern programming languages

Job Title: ServiceNow Practice Lead / Delivery Lead Location: Hyderabad, India (5 days WFO) Experience: 10+ years Employment Type: Full-time Industry: IT Services / Digital Transformation Role Overview: The ServiceNow Practice Lead / Delivery Lead is responsible for leading the strategic direction, implementation, and delivery of ServiceNow solutions. This role demands a blend of technical expertise, leadership acumen, and business development skills to drive digital transformation initiatives and ensure client satisfaction Key Responsibilities: Strategic Leadership: Define and execute the ServiceNow practice strategy, aligning with organizational goals and market trends. Project Oversight: Lead end-to-end ServiceNow implementations, ensuring projects are delivered on time, within scope, and budget. Team Management: Build, mentor, and manage a high-performing team of ServiceNow professionals, fostering a culture of excellence and continuous learning. Client Engagement: Act as the primary point of contact for clients, understanding their needs, and providing tailored ServiceNow solutions. Solution Architecture: Design scalable and sustainable ServiceNow architectures, ensuring integration with existing systems and alignment with best practices. Pre-Sales Support: Collaborate with sales teams to develop proposals, conduct product demonstrations, and contribute to business development activities. Quality Assurance: Establish and enforce governance frameworks, ensuring the quality and consistency of ServiceNow deliverables. Continuous Improvement: Stay abreast of the latest ServiceNow features and industry trends, integrating innovative solutions to enhance service offerings. Required Qualifications: Experience: Minimum of 10 years in IT consulting with at least 5 years specializing in ServiceNow solutions. Technical Proficiency: Deep expertise in ServiceNow modules such as ITSM, ITOM, SecOps, HRSD, and GRC. Leadership Skills: Proven experience in leading cross-functional teams and managing large-scale ServiceNow projects. Certifications: ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in relevant modules. Communication: Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels. Project Management: Strong understanding of project management methodologies, with certifications like PMP or ITIL being advantageous. Business Acumen: Ability to identify business opportunities, develop client relationships, and contribute to practice growth. Preferred Qualifications: Advanced Certifications: ServiceNow Certified Application Developer (CAD) or other advanced certifications. Industry Experience: Experience working in sectors like federal services, healthcare, or finance. Global Exposure: Experience in managing global teams and delivering projects across different geographies. Key Competencies: Strategic Thinking: Ability to envision long-term market trends and align the ServiceNow practice accordingly. Problem-Solving: Strong analytical skills to address complex business challenges with innovative solutions. Collaboration: Foster a collaborative environment, working seamlessly with internal teams and external partners. Adaptability: Stay flexible and adapt to changing client needs and technological advancements. Application Process: Interested candidates are encouraged to submit their resume, highlighting relevant experience and certifications. Shortlisted candidates will be contacted for further discussions. This role offers an exciting opportunity to lead and shape the ServiceNow practice within a dynamic organization, driving innovation and delivering impactful solutions to clients. Share your updated resume to smokkapati@vsoftconsulting.com

The Role We are seeking a Site Reliability Engineer (SRE) to join our dynamic team responsible for the operational management of critical applications. This role involves leveraging tools like Dynatrace, Splunk for monitoring to ensure system reliability, performance, and scalability. The ideal candidate will have a strong background in SRE practices, automation, and a passion for improving system operations. Key Responsibilities Application Reliability: Ensure the reliability, availability, and performance of over 100 applications through proactive monitoring and incident management. Monitoring & Observability: Implement and maintain observability solutions using Dynatrace, creating dashboards and alerts to monitor system health and performance. IT Operations Management: Utilize ServiceNow ITOM for configuration management, incident response, and change management processes. Automation & Tooling: Develop automation scripts and tools to reduce manual tasks, improve deployment processes, and enhance system scalability. Incident Management: Lead the response to system incidents, perform root cause analysis, and implement preventive measures to avoid recurrence. Collaboration: Work closely with development, QA, and infrastructure teams to integrate reliability into the software development lifecycle. Capacity Planning: Analyze system performance data to forecast capacity needs and ensure systems can handle future growth. Key Requirements Experience: 5+ years in Site Reliability Engineering, DevOps, or related roles within large-scale enterprise environments. Technical Skills: Proficiency in monitoring tools like Dynatrace, ITOM platforms like ServiceNow, and scripting languages such as Python or Bash. Automation: Experience with infrastructure-as-code tools (e.g., Terraform, Ansible) and CI/CD pipelines. Operating Systems: Strong knowledge of Linux/Unix systems and networking fundamentals. Experience with Container Orchestration including Kubernetes and Docker Design and own Technical Solutions for broad or complex requirements with insightful and strategic approaches Prior experience deploying Cloud Services, Monitoring, Alerting, and Handling Escalations Experience supporting a High-Availability applications including SaaS environment. Charting new DevOps practices and a well-defined roadmap. Problem-Solving: Demonstrated ability to troubleshoot complex system issues and implement effective solutions. Communication: Excellent verbal and written communication skills, with the ability to collaborate across teams. Preferred Qualifications Certifications: Relevant certifications in SRE, DevOps, or cloud platforms (e.g., AWS, Azure, GCP). Cloud Experience: Familiarity with cloud-native architectures and services. Agile Methodologies: Experience working in Agile/Scrum environments. Why Join Us? Innovative Environment: Be part of a team that embraces innovation and continuous improvement. Career Growth: Opportunities for professional development and career advancement. Flexible Work: Hybrid work model supporting work-life balance. Impact: Play a crucial role in maintaining the reliability of services that impact millions of customers.

Overview ServiceNow Lead Engineer Technology Lead Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration OMT, Flow Designer, Widgets Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software development practices for customizations to the platform and applications. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability. Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB, OMT, Flow Designer) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.

Overview Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software development practices for customizations to the platform and applications. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability. Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.

Warm Greetings from SP Staffing!! Role: Servicenow Developer Experience Required :6 to 10 yrs Work Location :Bangalore/Pune/Hyderabad/Delhi Required Skills, Servicenow CMDB Interested candidates can send resumes to nandhini.spstaffing@gmail.com

Warm Greetings from SP Staffing!! Role: Servicenow Developer Experience Required :6 to 10 yrs Work Location :Bangalore/Pune/Hyderabad/Delhi Required Skills, Servicenow CMDB Interested candidates can send resumes to nandhini.spstaffing@gmail.com

Warm Greetings from SP Staffing!! Role: Servicenow Developer Experience Required :5 to 8 yrs Work Location :Pune/Hyderbad/Chennai/Bangalore Required Skills, Servicenow CMDB Interested candidates can send resumes to nandhini.spstaffing@gmail.com

Warm Greetings from SP Staffing!! Role: Servicenow Developer Experience Required :3 to 6 yrs Work Location :Bangalore Required Skills, Servicenow CMDB Interested candidates can send resumes to nandhini.spstaffing@gmail.com

Warm Greetings from SP Staffing!! Role: Servicenow Developer Experience Required :3 to 8 yrs Work Location :Chennai/Hyderabad Required Skills, Servicenow CMDB Discovery Interested candidates can send resumes to nandhini.spstaffing@gmail.com

Warm Greetings from SP Staffing!! Role: Servicenow Developer Experience Required :6 to 8 yrs Work Location :Pune/Chennai/Bangalore Required Skills, 1. ServiceNow Service Catalogs 2. ITSM UI Policies, ACL, Business rules 3. Catalog client scripts 4. Flow designer 5. Javascript Interested candidates can send resumes to nandhini.spstaffing@gmail.com

Overview We are looking for a detail-oriented enterprise architect toassistin the implementation of programs for client needs. The enterprise architect's responsibilities include improving the current IT infrastructure,optimizingbusiness operations, and setting the direction and approach for integrating information applications and programs. The enterprise architect is also responsible forcataloging, developing, coordinating, communicating,maintaining, and enforcing overall enterprise architecture models, representations, initiatives, capabilities, and components to adequately perform the organization's business and technology activities. To be successful as an enterprise architect, you should have excellent technical, analytical, and project management skills. You should also have strong leadership, communication, and interpersonal skills. Responsibilities Primary Skills: Service Now Development, ServiceNow ITOM, ServiceNow ITSM, ServiceNow ITBM Secondary Skills: ServiceNow Workflow, ServiceNow Knowledge Management, ServiceNow Performance Analytics Roles & Responsibilities Evaluating internal functions, business development strategies, and IT processes and suggesting improvements. Creating business architecture models to reflect the organization's strategies and goals and creating and implementing business visions and goals. Evaluating systems engineering, talent recruiting, and accounting models for discrepancies and vulnerabilities. Suggesting ideas to reduce costs in IT and business leadership. Organizing training to improve employees' knowledge and skills for future organizational growth. Conducting research in talent management to improve the organization's business operations. Providingbusiness architecture and systems processing guidance. Ensuring the efficiency, security, and support of the organization's goals. Creating methods for compliance architecture, such as data storage, metadata management, and change control. Determiningand implementing build versus buy strategies, mentor personnel, and views of the overall business strategy. Requirements Enterprise Architect Requirements A bachelor'sor master’sdegree in information technology. Proven work experience as an Enterprise Architect or similar role Excellent technical, analytical, and project management skills. Strong communicationand interpersonal skills. Good leadership and motivational skills. Experience inmodelingand graphic representations.

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

The Impact you will have in this role: The ServiceNow Developer will be part of the Engineering team responsible for development and support of the ServiceNow products - ITSM, ITAM and ITOM, including Service Catalog, Service Portal, Operational ITIL Processes, CMDB, Discovery, Event Mgmt., and System Integrations. Your Primary Responsibilities: Assist in development and implementation of applications using ServiceNow platform capabilities Develop and implement integrations and workflows, using Flow Designer, legacy Workflow, Integration HUB, and REST Work closely with other senior engineers and product managers/Business System Analysts to understand detailed requirements and own your code to design, develop, test automation and delivery of high-quality products Develop reusable code, review and improve test cases, and collaborate with internal teams to ensure test results meet expectations Support execution of releases, product upgrades, modern technology deployments Provide 2nd level ServiceNow support, resolve incidents, Process Management and Project Coordination Perform peer reviews on the work of other team members, including the review of high-level designs, code, and test plans and results Effective communication skills, both written and verbal, with the ability to describe technical solutions to internal and external team members Experience with working in onshore/offshore team environment Qualifications: At least 4 yrs. of software development experience with at least 2+ years in ServiceNow Bachelors or Masters in Computer Science or equivalent Certification in ITIL and one of the ServiceNow Implementation Specialist (CIS) ITSM, Discovery Talents Needed for Success: Strong working knowledge in IT Service Management, and CMDB At least 2 yrs. of experience with JavaScript, HTML, AngularJS, REST APIs Familiarity with SDLC and Agile methodologies ServiceNow Platform/Scripting/APIs/Service Portal/Applications experience ServiceNow System Administrator (CSA) and Application Development (CAD) Excellent understanding of Service platform architecture, releases, and best practices ServiceNow Discovery, EM, ATFs, IT Asset Management and IT Operations Management Familiarity with Unix, Linux, Shell Scripting Practical experience with agile methodologies/tools

Job Overview: We are seeking a ServiceNow Technical Architect who can play a dual role driving presales activities and providing technical leadership for solution architecture. The ideal candidate is customer-facing, confident in presenting solutions, and capable of designing scalable, end-to-end ServiceNow implementations aligned with client needs. Key Responsibilities: Presales Responsibilities: Engage with customers during early conversations to understand business requirements and pain points Own and deliver technical presentations, demos, and solution walk-throughs to customers Collaborate with the sales team to craft winning proposals, solution documents, and effort estimations Respond to RFPs/RFIs with high-quality, scalable solution designs Influence stakeholders with strong storytelling and articulation of ServiceNow capabilities Technical Architect Responsibilities: Design ServiceNow solutions across modules like ITSM, ITOM, CSM, HRSD, etc. Define and drive architecture blueprints, ensuring alignment with best practices and platform capabilities Guide technical teams during the implementation phase with clear direction and oversight Lead discussions on integrations, data flow, performance optimization, and scalability Ensure technical quality, governance, and consistency across all project phases Act as a trusted advisor to clients throughout their ServiceNow journey Required Skills & Experience: 10+ years of total IT experience with 5+ years in ServiceNow architecture and implementation Deep knowledge of multiple ServiceNow modules and capabilities Hands-on technical skills: scripting, integrations, performance tuning, platform architecture Strong presales and customer engagement experience Excellent verbal and written communication skills Ability to simplify complex ideas and present them confidently to executive stakeholders ServiceNow certifications (CIS, CTA, or equivalent) highly preferred

Senior ServiceNow Designer/Architect Remote India Contract to permanent We're searching for a Senior ServiceNow Designer/Architect to spearhead the creation and delivery of ServiceNow solutions and help support our security and infrastructure automation mandate. The ideal candidate will not only possess a proven grasp of ServiceNow architecture, App Engine development, security, and integration best practices but also chart the long-term roadmap for the solutions implemented, all while staying ahead of the curve on the latest ServiceNow product capabilities and roadmaps. Technical Skills: Extensive knowledge of ServiceNow platform architecture, application development, and integration capabilities. Strong proficiency in ServiceNow's Integration Hub and Discovery Pattern Customizations. Experience with Agile development methodologies Experience with REST APIs, web services, and cloud computing concepts Experience: Minimum of 7 years of experience as a ServiceNow Designer or Architect. Proven experience architecting and developing complex ServiceNow solutions using App Engine. Experience in leveraging ServiceNow to automate infrastructure management (both on-prem and cloud) Experience in enabling citizen developers and empowering them to create and maintain their own ServiceNow applications. Experience with ServiceNow's IT Operations Management (ITOM) product. Education : Bachelor's or masters degree in computer science, Information Systems, or a related field. Detailed Description Solution Design: Architect and design comprehensive ServiceNow solutions that align with business requirements and organizational goals. Create technical designs, including data models, workflows, and UX. Ensure solutions are scalable, maintainable, and compliant with industry, corporate, security and regulatory standards. Continuously improve and leverage ServiceNow's ITOM module to enhance CMDB data accuracy and Asset Management practices Application Development: Develop and maintain custom ServiceNow applications using App Engine. Implement complex business logic, integrations, and automation workflows. Code to high-quality standards and best practices. Mentor junior developers and establish department best practices Citizen Developer Enablement: Develop and implement strategies to empower citizen developers to create and maintain their own ServiceNow applications. Provide training and support to citizen developers. Establish governance and best practices for citizen-developed applications. Integration Management: Integrate ServiceNow with external systems and applications. Utilize industry-standard protocols and technologies for seamless data transfer and functionality. Technical Leadership: Provide technical guidance and support to junior developers Participate in design reviews and code walkthroughs. Stay abreast of the latest ServiceNow technologies and trends to identify opportunities and Stakeholder Management: Collaborate closely with business and IT stakeholders to gather requirements and provide ongoing updates. Manage user expectations and ensure solution alignment with business objectives Please share the following details along with the most updated resume to geeta.negi@compunnel.com if you are interested in the opportunity: Total Experience Relevant experience Current CTC Expected CTC Notice Period (Last working day if you are serving the notice period) Current Location SKILL 1 RATING OUT OF 5 SKILL 2 RATING OUT OF 5 SKILL 3 RATING OUT OF 5 (Mention the skill)

Location : PAN India Overall Experience of 5 to 6 years Experience on ServiceNow Platform ITSM and ITOM Experience in JavaScript, HTML, CSS Experience in developing Applications using ServiceNow Portal Experience in integrating applications

Location: Pan India 4-12 Years of professional technical experience 3-6 Years Development experience in a Consulting role for SeviceNow Tool Implementation 2-4 years of hands-on implementation experience with ServiceNow ITOM, Event, Discovery, CMDB

The Role We are seeking a Site Reliability Engineer (SRE) to join our dynamic team responsible for the operational management of critical applications. This role involves leveraging tools like Dynatrace, Splunk for monitoring to ensure system reliability, performance, and scalability. The ideal candidate will have a strong background in SRE practices, automation, and a passion for improving system operations. Key Responsibilities Application Reliability: Ensure the reliability, availability, and performance of over 100 applications through proactive monitoring and incident management. Monitoring & Observability: Implement and maintain observability solutions using Dynatrace, creating dashboards and alerts to monitor system health and performance. IT Operations Management: Utilize ServiceNow ITOM for configuration management, incident response, and change management processes. Automation & Tooling: Develop automation scripts and tools to reduce manual tasks, improve deployment processes, and enhance system scalability. Incident Management: Lead the response to system incidents, perform root cause analysis, and implement preventive measures to avoid recurrence. Collaboration: Work closely with development, QA, and infrastructure teams to integrate reliability into the software development lifecycle. Capacity Planning: Analyze system performance data to forecast capacity needs and ensure systems can handle future growth. Key Requirements Experience: 5+ years in Site Reliability Engineering, DevOps, or related roles within large-scale enterprise environments. Technical Skills: Proficiency in monitoring tools like Dynatrace, ITOM platforms like ServiceNow, and scripting languages such as Python or Bash. Automation: Experience with infrastructure-as-code tools (e.g., Terraform, Ansible) and CI/CD pipelines. Operating Systems: Strong knowledge of Linux/Unix systems and networking fundamentals. Experience with Container Orchestration including Kubernetes and Docker Design and own Technical Solutions for broad or complex requirements with insightful and strategic approaches Prior experience deploying Cloud Services, Monitoring, Alerting, and Handling Escalations Experience supporting a High-Availability applications including SaaS environment. Charting new DevOps practices and a well-defined roadmap. Problem-Solving: Demonstrated ability to troubleshoot complex system issues and implement effective solutions. Communication: Excellent verbal and written communication skills, with the ability to collaborate across teams. Preferred Qualifications Certifications: Relevant certifications in SRE, DevOps, or cloud platforms (e.g., AWS, Azure, GCP). Cloud Experience: Familiarity with cloud-native architectures and services. Agile Methodologies: Experience working in Agile/Scrum environments. Why Join Us? Innovative Environment: Be part of a team that embraces innovation and continuous improvement. Career Growth: Opportunities for professional development and career advancement. Flexible Work: Hybrid work model supporting work-life balance. Impact: Play a crucial role in maintaining the reliability of services that impact millions of customers.

• Configure and customize the ServiceNow GRC modules

Roles and Responsibilities Troubleshoot issues related to ITSM processes, data management, and system performance. Provide training and support to end-users on ServiceNow platform features and best practices. Collaborate with stakeholders to gather requirements and develop technical documentation for new projects. Develop and customize workflows, business rules, and integrations using scripting languages like JavaScript. Design, implement, and maintain ServiceNow ITSM solutions to meet business requirements.

Key Skills: Service Now, ITOM,ITSM, HRSD, ITAM, CSM Roles and Responsibilities: Design, develop, and implement ServiceNow solutions across ITOM, ITSM, HRSD, ITAM, and CSM modules. Customize ServiceNow applications and facilitate the rollout of new modules, applications, and enhancements. Develop and maintain scripts (Business Rules, Client Scripts, UI Policies, etc.) and workflows using Flow Designer and/or Workflow Editor. Integrate ServiceNow with third-party tools and systems using REST/SOAP APIs. Collaborate with stakeholders and cross-functional teams to gather requirements and deliver solutions aligned with business goals. Troubleshoot and resolve issues within the ServiceNow platform. Ensure platform best practices and maintain platform integrity and performance. Create and maintain technical documentation and user guides. Stay current with ServiceNow releases and new features. Skills Required: 4+ years of hands-on experience as a ServiceNow Developer. Strong knowledge of modules: ITOM, ITSM, HRSD, ITAM, CSM. Experience with ServiceNow scripting (JavaScript, Glide API). Familiarity with ServiceNow integrations using REST and SOAP APIs. Experience with Flow Designer, Workflow Editor, and Service Portal. Understanding of Agile/Scrum methodologies. Strong problem-solving and communication skills. Preferred Qualifications: ServiceNow Certified Application Developer or relevant certifications. Experience with CMDB, Discovery, and Event Management. Exposure to ServiceNow Security and Access Control (ACLs). Knowledge of performance tuning and instance maintenance. Education: Bachelor's Degree in related field