ITMS Support Specialist, Tier 2

About Us

Role Overview

Key Responsibilities

• Identify, assess, prioritize, and remediate system vulnerabilities via regular network and endpoint scans.
• Plan, test, and deploy security patches using patch management tools (e.g., SCCM, WSUS, Qualys).
• Collaborate with IT and customer teams to ensure smooth deployment with minimal operational disruption.
• Monitor patch compliance, generate audit reports, and ensure adherence to security standards and SLAs.
• Troubleshoot failed patches and coordinate fixes across cross-functional teams.
• Maintain accurate inventory and documentation of IT assets and patching processes.
• Provide clear and timely updates to internal stakeholders and customers on patching activities.
• Manage and support patching across shifts (Shift 1, 2, or 3 as applicable).
• Contribute to customer satisfaction through proactive problem-solving and detailed communication.

Required Skills & Experience

• 2-5 years of experience in patch management and IT systems administration.
• Proficient in tools like

  SCCM, WSUS, Qualys

  , or equivalent patch management platforms.
• Familiarity with vulnerability scanning tools and remediation processes.
• Strong understanding of IT infrastructure (VMs, Windows OS, networking, endpoint security).
• Experience working in customer-facing or MSP environments (preferred).
• Excellent documentation, communication, and troubleshooting skills.
• Ability to work across global teams and manage multiple priorities in a fast-paced environment.

Preferred Certifications & Tools

• Microsoft or Network-related certifications (e.g., MCSA, CompTIA Network+).
• Experience with tools such as

  Auvik

  ,

  N-Able

  , or

  ITGlue

  is a plus.
• Familiarity with cloud/virtualization platforms like

  Azure

  ,

  VMware

  , or

  AWS

  .
• Experience with SaaS environments and ITSM ticketing systems.

Why Join Us?

• Work from anywhere - Fully remote flexibility.
• Be part of a dynamic, global IT team.
• Access to the latest tools and technologies.
• Opportunity to grow within a trusted Microsoft & SAP Gold Partner.